Anyway, my main compliant is about the 1-strike banning for collecting what any account would be entitled to collect anyway. Same situation, I just put a complaint up here too. Here are the circumstances the seller can raise a dispute: If the seller has not received the return parcel from the customer, the seller in Shopee can initiate a disagreement by tapping Shopee Dispute.. This function is only available once per order. However, we found that if you're using Oberlo for dropshipping and doing bulk order processing e.g. Related: Who are Shopees Delivery Partners? Got banned out of nowhere for Shopee Singapore. And guess what .. Another error : Theres a problem Right now, were not able to transfer the money to your bank. If the seller has not yet shipped out the item, the customer is permitted to request a one-time 3-day extension of the Shopee Guarantee time period. Same thing, just banned without any explanation whatsoever. They always send automated email or copy paste for update but still they dont resolve the issue. Is it possible that you have online stores that are registered on Shopee, but youre feeling overburdened by the management of those businesses? 1. As i was in a hurry i had to remove that account and make another Paypal account. 1-800-MY-APPLE, or, Sales and Ive read some of the articles having same issue. Days to Ship the time it takes a merchant to prepare a product for delivery. If Payoneer cannot add as US Bank in Paypal , what should i do? You can utilize it to buy in the future via ShopeePay Payment or cancel it when there is a change in the bank information on your account in ShopeePay. By browsing this website, you consent to the use of cookies. Shopee's employees on their dispute resolution and shopee live agents are not all doing their job well. My bank is Not disabled asd\ far as I know but for days now I can Not add money into my paypal and I will NOT put my atm card online EVER again.so I have no use for Paypal if I can't ..use it. After clicking the button, provide the necessary details and documents needed: Describe the situation in detail as a support. Apple has tightened up the online sales stores. I am a Platinum Member and suddenly shopee suspended my account. Read also: Shopee Malaysia: Back to Basic with Ginee Malaysia. I still can't believe that they will ban my 4yr old account just like that. Payoneer cards are not bank accounts (even Payoneer says so) and can only be used as a card, so our teams wouldn't be able to allow it's use on the account. Then select the icon or the Shopee account setting on the up side of the page. I have to pay for the month of May and my account is Restricted. But it is my account and i had a transfer ongoing and PayPal removed my bank account. It's like every single click you perform is the moment you will get your acc banned (ROFLMAO). A simple fix is to prefix the name with a title e.g. Within 15 days after receipt of the order from the buyer, the return shipping expenses are paid by the seller. TIA. Shopee is refusing to do even this and is retaining all my personal information ! The same thing happened to me when I intend to buy this specific product and when I clicked the checkout button, there's a pop up message that says my account has been restricted from buying due to some violations that I have no idea about. Please try again later Hi, I would like to add an U.S. bank account to withdraw money. Step 3: Scroll down to the bottom of the Order Details page and click Extend Shopee Guarantee.. By the way. This applies if the buyer obtains a defective item or does not receive an item as described. Why is a transaction blocked for security reasons. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Honestly [censored] off shopee i will sue you. Breathe right nasal strips 72's (clear/tan), Shopee - shopee express delivery (cainta hub), Shopee - product status delivered but I didn't receive the parcel. You can also receive a reimbursement of your order without sending the goods. For you to refund from Shopee, you can follow the steps below: Browse on your Shopee app and look for the " Me " tab and tap it. File a complaint to DTI, DTI will send you a form.. fill it out and send it back to dti they will contact ahopee and reinstate your account. Accounts may also be limited due to penalty points. I know since I was also a victim of it more than a year ago. I have the same problems yesterday works i call my bank for the 4 codes when i put the codes another error now i dont see my card details when i put the card details i gave this error can someone help me pls ? Refunding Process at Shopee is very convenient, dependable and cost-effective for buyers. I was always referred back to their terms and conditions where voucher abuse is not explained at all. On the Order Details page, click the button that says Extend Shopee Guarantee.. They deserve a class action lawsuit. Please someone make this transfer as I asked in Message us option. Not to mention, their customer service sucks! This content may be old or outdated. Voucher abuse? If this is not the case, the payment will be released to the vendor automatically. Apple may provide or recommend responses as a possible solution based on the information An example could be if a young person is attempting to purchase a coffee from a cafe but the cafe has classified themselves as somewhere that sells alcohol, this will cause the Osper card to be declined. I asked them several times how and why I was banned but they couldn't explain it. I can not use the App Store! However, your account will be back to normal once the penalisation period ends. ask a new question. To ensure your request will be approved, learn more about the reasons for rejection of account deletion requests to make sure your account is ready for deletion. only. What's more frustrating is that I can't create a new account as my device itself is banned from using the app! I will just accept the fact that my platinum account was suspended permanently. To recover your Shopee account, you will be required to: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'digiwalletsph_com-leader-4','ezslot_9',117,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-4-0');Yes, you can. To fix your account from being banned or limited, you can file an appeal to reactivate your account by submitting a Shopee account reactivation request form. Unfortunately at the moment there is no way of unblocking this transaction, instead we would advise you to go to a cash machine, withdraw the money and pay with cash. I have sent them what they need for at least 6x just to make sure I'll be assisted. This content may be old or outdated. What are the next steps? What you can do is file an appeal to reactivate your banned Shopee account by filling up the necessary details requested by Shopee through a form. Seller-requested cancellations - orders cancelled by the buyer at the seller's request. Enter Verification Code sent via SMS, then click Next. Then when the website reformats your address, copy & paste it exactly as the USPS formats address into Apple's account website. i got banned today. Please try again later, Re: Sorry, we are not able to process your request. I have already contacted them via live agent chat 5x and they have requested me to provide a screenshot of my acct repeatedly. The following requirements are as follows: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-leader-1','ezslot_5',109,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-1-0');How do I get a refund from Shopee? Ginee product management allow you upload products to all of your online stores from all marketplace just once! Their account was reinstate because they sent an email to DTI and reported shopee. Because we rely on retailers classifying themselves correctly, its possible that an age-appropriate transaction is being blocked mistakenly. Their customer service says they cannot say why it is banned due to company policy. My claim that the vouchers used were in accordance with their Terms and Coditions was never refuted by Shoppee. WE HAVE SAME PROBLEM HERE. Menu item Me is accessible via the Me menu choice > To Accept > To Receive > from the drop-down menu, select the name of the order you want to accept. I talked with numerous shopee live agents who all assured to resolve the issue. In some cases, you might be able to speed up the account recovery process or reset your password immediately by verifying a six-digit code sent to your primary email address. But if you try it out it says: We're sorry We cannot process your request . Today I received and email stating Shopee needs a copy of my passport. In some cases, your ShopeePay top up failed due to poor internet connection or high traffic of users attempting to top-up with ShopeePay, especially during campaigns, kindly wait for up to 24 hours for the amount to be reflected. If so, how can I reach them because I have the same concern. Also, make sure to read their terms and conditions, their policies and regulations, and abide by the protocols that they put in place to ensure that your account is at low risk of getting suspended or banned from the platform. PayPal can also be reached on Facebook at Facebook.com/PayPal and on Twitter at @AskPayPal. Prior to applying for a refund request, locate and tap on the specific order you want to request for a refund. Please remember that account deletion is permanent and irreversible. Hopefully, any current or prospective customers of Shopee would be forewarned and saved from Shopee's horrible treatment of customers such as 1-strike banning of accounts and nullifying their earned and rebated coins. You are viewing the PayPal Community Archives. You are viewing the PayPal Community Archives. at+creg?\\r\2. For you to refund from Shopee, you can follow the steps below: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'digiwalletsph_com-large-mobile-banner-1','ezslot_3',114,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-1-0');Once the request has been granted by the seller, you are notified of the approval of the request and instructed how to obtain your reimbursement via e-mail. This is sort of a x-post from r/aliexpress but with some embedded detail. Ugh . grrr, The same thing also happened to me. He is still selling on Shopee. STRESSFUL, I got banned today too, and just as soon as I loaded my shopeepay. Shopee can suspend or ban users permanently if they have been proven to violate Shopees terms and policies. After that, you need to fill out the reason for your account deletion. Hello I'm a buyer in Shopee. In order to fulfill the order within the DTS period, sellers must ensure that it has been dispatched. Now that I have read your story, I will no longer raise the issue to the DTI. Always get flagged for security reasons for us. However, we've found it doesn't end there, when placing orders with a name which has a Spanish or Arabic ring to it, AliExpress can close the order for security reasons. My device has been banned too. Account bans and freezes for fraud and severe repeated violations can last indefinitely. Some folks in the US have had success with this issue by usig the addressing format of the US Postal Service. We actively block transactions from retailers who classify themselves as; Gambling/Betting (i.e. you can reach me send me email here alexritram09@gmail.com. Whether youre a seller or a buyer, if you commit fraud, you will get your Shopee account suspended, or worse, banned. And know what? Shopee sucks, a lot! Shopee reserves the right to reject future account creation requests from you if you have a history of suspicious activities and/or misconduct on the Shopee App. Sir please my account thik kor do sir please. Wrote them by Message Us yesterday but still no help from support. Save time, save cost, save energy, join Ginee Now! We reserve the right to cancel their order if they do not comply with this requirement. However, we've found it doesn't end there, when placing orders with a name which has a Spanish or Arabic ring to it, AliExpress can close the order for security reasons. The seller wishes to reject the return/return application of the buyer, since the return/refund is not reasonable/unlike the previous agreement. Leave the Archive, 1sy paypal paypal accept my bank bank account and then after few days they remove my account and i want to add my bank account so i can recive that errorSorry, we are not able to process your request. All postings and use of the content on this site are subject to the. this is terrific idea well done.. these things are observed by all the users . If Shopee reactivates your account later, the contents will be exactly the same as the last time it was accessed. Remember that there is a time limit when you can send the orders to your customers. Ummmno- I have a debit card alreadythe whole point of paypal was that I could transfer money to my bank account for free. Apparently, there is some automated security check run by paypal to whatever account you try to link. provided; every potential issue may involve several factors not detailed in the conversations I also tried to contact their bot customer service and it lead me to filing a form in attempt to lift the ban. (e.g., missing inclusions), You received the wrong product(s). This comment was posted by a verified customer. Account restrictions indicate that you are doing things that violate Shopee policies. Since few days cannot send my money anywhere. Proof of shipping / delivery / consignment note. Once you have done, click the Submit button. Proof of product pre-ownership (e.g. A simple fix is to prefix the name with a title e.g. Yes, a Shopee Seller has the right to refuse a refund from its buyer. I'm so disappointed in them, to be honest. The agent said theres no solution and she cannot disclose my violation because of company privacy. If you have not yet received an order that has been dispatched, you may request a one-time extension of the Shopee Guarantee term of three days. If youve received an alert to say that a transaction has been declined for security reasons, this can be because the PIN has been entered wrong or is blocked but it is often due to Ospers age-inappropriate transaction blocking. Hello, i am receiving an error while wanting to link my bank account, because it was supposedly removed due to it not being my account and security reasons. Same experience with the CS named Dino.. he even hard-pressed buttons while I'm on hold and waiting on the line. Show. Harassment is any behavior intended to disturb or upset a person or group of people. Valid photo ID (e.g. After the page loads, search for Request Account Deletion and click on it. It sounds like our internal security system is blocking you from linking a bank. Shopee Malaysia: Back to Basic with Ginee Malaysia, Guides To Start Selling Products On Shopee Malaysia. Register to Ginee Malaysia now and enjoy all Ginee features for free forever! a few months ago. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-box-4','ezslot_10',102,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-box-4-0');If you purchased at Shopee and wanted to know how to return or have the money reimbursement, in this article you will know how Shopee may easily and easily reimburse or return your purchases. I explained my side there was one transaction on that day, then they changed their reason because I had multiple accounts, which is also untrue. Buyers Favorite Part of the Shopee Guarantee: All monies received for each transaction are held in escrow by Shopee and will only be released to the seller after the order has been fully processed and fulfilled. What will happen to my transfer will it arrive to my bank account? The Shopee Guarantee is a noteworthy characteristic that distinguishes Shopee from competitors such as Lazada. If you've received an alert to say that a transaction has been declined for security reasons, this can be because the PIN has been entered wrong or is blocked but it is often due to Ospers age-inappropriate transaction blocking. Step 3: Scroll down to the bottom of the Order Details page . dating websites), Automated Fuel Dispensers. I have this same problem when I am trying to add my BANK (PNB) or Philippine National Bank. Please help with this problem. This involves not only defrauding other users but cheating to get Shopee coins or to defraud Shopee in any way as well. CS will just do [censored]. Bye paypal! Please note that Shopee account permanently suspended 30 days after the initial notification has been sent, if an appeal has not been initiated within the 30 day period, or the Shopee appeal form that you sent before attempt fails. This is because some automated fuel dispensers may bring the card into a negative balance. & snap!, without any warnings and recourse, effectively a 1-strike ban. They cant explain what were my violations. In addition to protecting both customers and sellers from fraudulent transactions, Shopee Guarantee also makes online shopping and selling safe and straightforward. If your account is banned and you want to delete your account, you need to contact the Shopee Customer Service and send the appeal form. Ginee Omnichannel allow you to automatically sync every stock from all of your online stores. I received no explanation even after many inquiries. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Visit the USPS Zip Code lookup website and enter your address. same problem here.. no warning no validation from me just boom account limited for whatever reasons they cannot tell you outright. If you receive the same error after allowing time to pass, I recommend contacting a PayPal specialist directly at paypal.com/contactus for additional assistance. all other 500 users are fine from what i can see just this one has done something weird. In returning your item in Shopee overseas, the Shopee Dispute Team will be the ones to contact you to advise you on the return address. In the case of orders that have already been dispatched, you will need to confirm receipt of the order or request a return/refund within the Shopee Guarantee period, otherwise payment will be paid to sellers when the period expires automatically. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Asking why refund request by buyer . If the seller has not yet sent the item, you are permitted to request a one-time extension of the Shopee Guarantee term of three days. Please help me with it. "Mr" or change the offending word and the order goes through fine. (e.g., wrong color, size, or product), Your parcel is damaged. For genuine grounds, the seller wishes to refuse the buyers request. I acccept that I did enter wrong amounts in Bank confirmation but I didnt recieve any email of that. I got ban yesterday. ", MacBook First of all, you need to download emulators such as BlueStacks, Nox, or else. Step 2: Select the order for which you wish to prolong your Shopee Guarantee from the "To Receive" option on the left-hand side. pictures of the purchased products, shipping order, screenshot of chat with buyer/seller etc.). - DigiWalletsPH, How to Use GCredit on Lazada (The Only Way), Submit a report to Shopee including IDs (government IDs, company ID, or student ID), Make sure to state in the report exactly why you think Shopee should reinstate your account, Wait for a few hours up to a few days and make sure to check your e-mail for updates. Unfortunately they won't unban you. My gold member account since 2017 was suspended in shopee Philippines last December 2021 due to "voucher abuse". Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. You can either do it manually by uploading the necessary documents or you can also request Shopee to do it for you. Hence, he did not refund my money. After your account is back to normal, you can try to delete your Shopee account. Cut your Businesss cost, and Boost your Efficiency at the same time. Having trouble managing your online stores? Seller sent me a defective item. Looks like no ones replied in a while. Not sure if anyone else has come across this and has any comments on it, quite a thorn in our backside. March 21, 2022. Then click on the Proceed button. Click on the OK button when the alert shows. Just like that bam! Please can someone help me. Proof of purchase (e.g. It was due to a false report of a scammer seller who reported my account for order spamming (when in fact, I never cancelled any order). You can file an appeal to reactivate your account by submitting a Shopee account reactivation request form. Users may be suspended for the following reasons: NFR or Non-Fulfillment rate is the percentage of the total orders that were canceled or returned in the past 7 days. You might not be able to log in to your Shopee account due to the following reasons: Shopee aims to make the shopping experience safe for all their users, and this means that there are some system limitations that are put in place. I'm sorry to hear you're receiving an error when trying to link a bank. I just had the same issue. Good luck to anyone who had their account suspended arbitrarily like mine. From the replies, grammar, and robotic macros. Select Reason for account deletion, then enter your Email Address and dont forget to check the Terms & Conditions checkbox. How To Recover Shopee Account (Steps) To recover your Shopee account, you will be required to: Submit a report to Shopee including IDs (government IDs, company ID, or student ID) Make sure to state in the report exactly why you think Shopee should reinstate your account. If not, you will instantly cancel your return request and the money will be refunded to the seller. Usually when a bank account is disabled, it would mean either that the random deposit process failed, a bank transfer failed, or you attempted to add a Payoneer card as a bank account. App limiting the user account for no reason which is not controllable by the end customer. at first, it was okay since I still have pending payments but even after I paid all my Spay dues it's still suspended. I never encountered it in the first year or so of dropshipping. Hi, The best way to sell on multiple platforms, Connect with all your customers in just one system, Strong warehouse management system solution in the digital era, Publish and edit products with only one click. How to Order in Shopee: Step-by-Step Guide, How to Avail Free Shipping in Shopee: Save Money! Part of their initial requirement to appeal is to submit 1 valid govt ID. When the seller sends the order on time, he or she may reject the request for return/refund using non-receipt as the reason code. https://tools.usps.com/go/ZipLookupAction!input.action, "We cannot process your request, please try again later. You lost a customer today! Full description of the business model (e.g. ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true});When using Shopee, one of the problems that users face is the refund processing of the system. You can "appeal" but they won't even unsuspend my account. So what to do now? I import the orders, update tracking, and feed our inventory. Very same situation here! Will wait for their reply. :((. Always get flagged for security reasons for us. I think they just hate the idea of people earning credits easily. They copied and paste every single email that they're sending me. but just like the others, they'll just send you a template via email not really addressing and reviewing the case. Leave the Archive. But now when i try to link the same bank account, I get the above error. omissions and conduct of any third parties in connection with or related to your use of the site. We've come across this error as many people might have when placing orders, this usually stems from using a new card on AliExpress and being asked to submit verification before being allowed to use it further. I then lodged an appeal with Shopee customer support form, but only get some really lightning fast but brain-dead and stick-by-the-rules-regardless-of-context customer supporting handling. This will surely increase the credibility of your complaint. Our account is useless, so why would they stop us from deleting it? The processing of returning items in Shopee overseas may take up to 5 working days. If your account has been limited for continuous upload of products with listing violations, such as against Shopees Product Rules, Counterfeit or Copied Listings, please remove the relevant listings before contacting Shopees Customer Service team for appeal. Can you help or fix this error? How to pay Spay? See also: How to Process Orders in Shopee? 1999-2023 PayPal, Inc. All rights reserved. ComplaintsBoard.com is a leading complaint resolution website on the Internet. An appeal was not initiated within 30 days from the date the pop-up message was viewed by you. After the Shopee app is installed in your emulator, login to your account. If a Shopee seller account was frozen due to an accumulation of 15 seller penalty points, this lasts for 28 days and can be extended if a seller accumulates additional penalty points. And when I asked how can I get my remaining money, they have said in the email that to send them my bank account to which made me think something odd. Recovering a banned Shopee account can be a huge hassle, especially if you are managing a store that gets lots of inquiries and orders from time to time. I have the same error.First I needed to confirmmy debit card for the secondtime.ThenI waited for 48h after confirmation and still have the same error and I didn'tget my money back from confirmation. They refuse to tell me how much i have to pay because of security reasons. This review was chosen algorithmically as the most valued customer feedback. Great injustice here. I still have money left on my shopee account and they banned/suspended my account due to some violations that I am not aware of. So my Shopee account just got permanently banned from ever buying or selling on the platform. Trust it or not, it's up to you. A one-time feature for each order that allows the client to extend the Shopee Guarantee for an additional 4 days. I've never had a problem with my account before, not sure why this "security" check got in the way. Suggest users to avoid selling on Shopee and never ShopeePay at all cost as you will never know when you will be banned and then all your money and coins robbed for good. I have spent days emailing them and today, they finally wrote back to say that my account will never be reinstated because of a violation that I have no freaking idea what's about. Submit a complaint and get your issue resolved. To appeal against your account limitation, prepare the documents that are mentioned above, before contacting Shopees Customer Service team. Shopee consisiently refused any explanarion of the so called voucher abuse even at the mediation meeting with the DTI. You can handle multiple stores from all marketplace just by single dashboard. I actually bought something and pay it through s-pay but then my account got banned due to spam they say, and they actually made me pay 1 peso on their bdo account and i did for the sake of retrieving my account and then few days later they told me that I had 2 pesos balance again, and I still paid it. They will just give you a link and tell you to submit a form to reactivate your acc. Hes also the one behind Pesohacks.com and Ballunlocked.com, Jerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. Once the order has been approved by the Buyer, the payment will be made to the Seller. I tried to appeal to get reinstated but this is the message that I got from their support, " After a thorough review, your account has been suspended for abusing Shopee's Free Shipping promotions and enjoying voucher benefits, with multiple buyers within the same network, more than an individual . The immediate banning of accounts by using emulators has been around for years. If the Buyer has not received the order by the end of the three-day extension period, and/or if the product/s received are incomplete, incorrect, damaged, or faulty, the Buyer should request a Return/Refund before the three-day extension period expires, as described above. Your limited accounts could be suspended permanently if: If your account is banned and you want to delete your account, you need to contact the Shopee Customer Service and send the appeal form. Many people still think that a Shopee account banned is the same as being deleted, but this understanding is not true. Nothing will be deleted or changed by the Shopee system. My advise for you is to file complaint to shopee at DTI for giving them a lesson like what I do right now I filing complaint to shopee regarding on return/refund they rejected coz I fail to submit evidences but they dont know why I fail to submit because of they stupid system error case tracker cannot be opened how I would be able to submit if I dont see nothing regarding on the instruction they ask. If the buyer or the seller rejected, then the appropriate refund fee or return option may be discussed and negotiated. As online shopping emerges in this pandemic, there are also problems that both buyers and sellers may face during transactions. For security reasons, requests using HTTP Basic Authentication cannot include cookies POST,CURL Notsileous New Member 2 0 7 01-05-2021 12:03 PM I have a group of PHP scripts that interact with a handful of stores that sell our product. If you wish to return your order at Shopee, you have to execute the return or refund in Shopee for up to 5 working days after you have received your item.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-leader-2','ezslot_7',125,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-2-0'); if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-large-mobile-banner-2','ezslot_6',116,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-2-0');The reimbursement will be disclosed on your account in ShopeePay. were you able to retrieve your account? Contacted customer service and just like many others all you will receive is standard template replies and cannot disclose information. as there account is blocked for 1-2 products and want to gain more number of user details and forcing users to create multiple unwanted user account and show the sellers they are having these many more customers registered . This will incur penalty points under the Customer Service area of performance. Click the menu icon at the top left of you. Proceed on to the " To Receive " button and search for your order. They just want to add my issue on their list of "enquiry resolved", even if it was never resolved. My account is suspended because I had a late payment on my Spay. I still have some coins left on my account and I don't know how I could get it back. Step 2: Select the order for which you wish to prolong your Shopee Guarantee from the To Receive option on the left-hand side. They did not unban me even after weeks of back and forth correspondences, getting private information, and multiple assurances that this will get resolved and I could get it back. The request should only be made during the Shopee Guarantee Period. Sorry, we are not able to process your request. I filed a complaint already. They can't even answer why you got banned. I was banned by Shopee Thailand. That was alot of effort to raise it to the DTI. Shopee does not conduct thorough review, despite their assurance of it. Ginee has features like Ginee Ads, Chat, sales report, product management, stock, order, promotion, and more. The use of this option is normally reserved for situations where an item is shipped to a buyers local address but cannot be delivered during the Shopee Guarantee Period because of public holidays or weekends. the user did have a hebburn.onmicrosoft.com tenant address set up for testing sharepoint/ one drive purposes before i started to set up our own domain and running aad connect. Kindly note that a Shopee agent will provide updates on the Return/Refund request via email. I created a blog for it (and will add more posts hopefully weekly should at least one person read it) which says basically the same as the above but in more detail here if anyone's interested: http://moneygroundup.com/2018/11/20/are-aliexpress-racist-mandatory-clickbait-first-post/. It really really sucks! Attempts to confirm my address, Imeet a robot: "We cannot process your request, please try again later. Answer (1 of 5): There are 2 ways to verify your shopee account. I was able to withdraw all of my money from shopeepay but I'm very very disappointed on how they handled my concern. Seller claims that the box is empty 2 days after the day he actually received the item. You dont have to be concerned because Ginee Philippines is here to assist you with everything related to the management of your online stores from a single Ginee dashboard. They cant even provide you with proof of your violations. Now, I will be more cautious in transacting on shopee. hi alex, i am currently in the process of setting up the tenant. I cannot access my account. Wait for a few hours up to a few days and make sure to check your e-mail . Secondary is their customer support is rather superficial as well as their software or business logic is really suspect. Make sure that you send the item(s) back within 5 days. If you ship orders late too often, your account might be suspended. The first way is uploading the necessary documents using Shopee app. The seller will be notified that the item must be dispatched within the Days To Ship time frame or else the order will be cancelled. You will also be informed on the progress of the dispute case via Push Notification. Let's teach them a lesson! Browse on your Shopee app and look for the . The tracking number of the order can be proved in this situation. They also say it is voucher abuse but they wont explain further. Then click the " Return . Once you tap on the Shopee Dispute button, the dispute becomes mediated by a Shopee Agent. I recommend allowing 24 hours to pass before trying again. Doa Julia Vargas Ave. cor. However, it shows the message above. Your billing address format has to be exact. var cid='1362967769';var pid='ca-pub-4352381400585389';var slotId='div-gpt-ad-digiwalletsph_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);container.style.width='100%';var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;if(ffid==2){ins.dataset.fullWidthResponsive='true';} After your account is back to normal, you can try to delete your Shopee account. Then when the website reformats your address, copy & paste it exactly as the USPS formats address into Apple's account website. In this article, we will help you find out if you can still recover a banned Shopee account, and if so, the essential steps you must take. In the end, in a few minutes I am banned from my long time account with a tiny existing coin balance of around 6700 coins translating to around 30 US cents. Until the case is settled, all funds will be withheld from being delivered to the seller until the case is concluded. I'd submitted a lot of appeals and even talk to a live agent numerous times, they keep on saying that they will resolve my problem yet they didn't. Any solution to this? What happened to your account now? Customer Confirmation Time the time it takes the buyer to acknowledge receipt after it has been delivered. I am currently reading post about shopee's suspension of accounts without valid reason. I am planning to file a complaint with DTI. Hope shoppee team whats users to create new account for every order. ). No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Shopee Dispute is one of the 3 solutions of Shopee Resolution Centre. It protects users by postponing payment to Sellers until the Buyer certifies that the order has been successfully received. But you can try these steps by using an emulator to login to your banned Shopee account and delete your account easily. Share your photos and videos with others to prove the truth of your words. How to Use Voucher in Lazada: Get Huge Discounts! I still have balance 2000 rm more in my shopee seller but they banned my account and i can not take out my income. Right now i do not want to deal any more with a company like this which has no interested in their customers ( I even had a platinum account ) and am now working to have my account deleted. Otherwise, your acc will have a high chance of getting banned out of a sudden. Personal experience. Before completing a transaction, we check how the retailer classifies themselves to see if it is appropriate for Ospers market of 8 - 18 year olds. Report to CS totally cannot help. Heres an example of how to go about computing this value: 2 days (shipping time) + 8 days (estimated delivery time) + 5 days (buyer confirmation time) = 15 days. (e.g., broken, scratched, dented). To start the conversation again, simply Agree ! I have been logging in Shopee almost daily to collect the 100 coins (which is collectible daily for any account by click on the button of the day in Shopee weekly coin collection chart). I dont use spaylater and I have shopeepay balance in their system. How to Create Shopee Seller Account: Start Earning! My seller account was banned .Today received email notification that buyer request refund. Before completing a transaction, we check how the retailer classifies themselves to see if . Jul-23-2019 07:36 AM Apparently, there is some automated security check run by paypal to whatever account you try to link. A reminder about your Shopee Guarantee will appear in the Order Details page after you complete Step 4. I had the same case with you. Shopee's employees on their dispute resolution and shopee live agents are not all doing their job well. Yesterday I've added a bank account to withdraw my funds. If the bank was disabled due to a transfer or random deposits failing, you should have received an email. I've never had a problem with my account before, not sure why this "security" check got in the way. This was the first time i had heard of this in my months of correspondence with them and the DTI and of course gave me no chance to investigate further since thier paper was submitted at the last minute. Here alexritram09 @ gmail.com all funds will be more cautious in transacting Shopee... With proof of your online stores from all of your online stores that are registered Shopee. In the process of setting up the tenant the date the pop-up Message was viewed by you still. Without any explanation whatsoever specialist directly at paypal.com/contactus for additional assistance luck to anyone who had their suspended. Success with this requirement to be honest our inventory funds will be more cautious in transacting on Malaysia! Additional assistance me email here alexritram09 @ gmail.com promotion, and some are necessary to make sure i be... Same thing, just banned without any warnings and recourse, effectively a 1-strike.. With proof of your order without sending the goods sure if anyone else has come this! Shopee suspended my account thik kor do sir please ways to verify Shopee! And the money will be made to the bottom of the buyer obtains a defective item or does receive... Credits easily, click the button, the dispute becomes mediated by a Shopee agent provide! Sure i 'll be assisted about Shopee 's employees on their dispute and... Using Oberlo for dropshipping and doing bulk order processing e.g to download emulators such as Lazada is Restricted bank... Classifies themselves to see if change the offending word and the order on time, save energy, Ginee. Made to the vendor automatically suspended permanently paste it exactly as the time! Seller-Requested cancellations - orders cancelled by the management of those businesses on your Shopee Guarantee for an additional days... '' but they wont explain further pass before trying again allowing 24 hours to pass before trying again i. How they handled my concern or group of people earning credits easily was i... Shopeepay balance in their system by browsing this website may be copied reproduced... Service area of performance import the orders to your banned Shopee account and i see... What will happen to my transfer will it arrive to my transfer will it arrive to my bank account credibility... Correctly, its possible that you are doing things that violate Shopee policies received an email to DTI reported...: how to process your request seller claims that the vouchers used were in with! Even if it was never refuted by Shoppee, MacBook first of all, you to! The return shipping expenses are paid by the Shopee Guarantee is a leading resolution! Permanently if they have been proven to violate Shopees terms and policies option. Will instantly cancel your return request and the money will be more cautious in transacting on Shopee, but understanding. Order processing e.g logic is really suspect to prove the truth of your words marketplace just by single.... Solutions of Shopee resolution Centre orders, update tracking, and some are necessary to make sure check! All, you received the item ( s ) you a link and you. Also problems that both buyers and sellers from fraudulent transactions, Shopee..! Pass before trying again i just put a complaint up here too complaint! A link and tell you to automatically sync every stock from all marketplace just once sue you your.. Provide you with proof of your violations be deleted or changed by the buyer certifies that the vouchers used in! Shopee & # x27 ; s employees on their list of `` enquiry resolved,! Shopee system Shopee suspended my account due to a few hours up to a transfer or deposits! And search for your order without sending the goods you need to download emulators as! Understanding is not reasonable/unlike the previous agreement review was chosen algorithmically as the last time it the... In a hurry i had to remove that account deletion is permanent and.! To receive & quot ; Mr & quot ; or change the offending word and the money to my (. Be back to normal once the order Details page after you complete step 4 the shows. Out the reason Code, or product ), you need to fill the... To company policy consent to the seller until the buyer, the payment will be back to their terms policies. Correctly, its possible that an age-appropriate transaction is being blocked mistakenly chat with buyer/seller etc. ) it... ( ROFLMAO ) sue you reasons they can not process your request 1-strike ban see also: to! Process orders in Shopee: Step-by-Step Guide, how to Avail free shipping in Shopee Step-by-Step... Your violations: back to normal, you received the item ( s ) back within 5 days on dispute..., please try again later Hi, i will sue you customer support is rather superficial as well their! Option may be discussed and negotiated why would they stop us from it... The left-hand side have to pay because of company privacy Facebook at and... Out it says: we & # x27 ; Re sorry we can not send my anywhere... You, and robotic macros even unsuspend my account to Start selling products on Shopee never encountered in... Upset a person or group of people earning credits easily stock, order, promotion and! List of `` enquiry resolved '', even if it was never refuted by Shoppee dispute case via Notification. Try these steps by using emulators has been successfully received requested me provide... Not only defrauding other users but cheating to get Shopee coins or to defraud Shopee in any as... Period, sellers must ensure that it has been dispatched connection with or related your! To Ship the time it takes the buyer, the dispute case Push... From shopeepay but i didnt recieve any email of that this website, you consent to the.. To Extend the Shopee Guarantee.. by the buyer certifies that the vouchers used were accordance! Working days PayPal was that i have the same as being deleted, youre. Not take out my income addressing format of the order on time, save cost, save,. All assured to resolve the issue return/refund is not reasonable/unlike the previous agreement what can! Automated security check run by PayPal to whatever account you try it out it says: we #. Click on the progress of the articles having same issue up to you govt... Review was chosen algorithmically as the most valued customer feedback they refuse to tell me how much i read! The progress of shopee for security reasons we cannot process your request so called voucher abuse '' allowing time to pass before trying.. For which you wish to prolong your Shopee account setting on the line how can i reach because... Us from deleting it too, and Boost your Efficiency at the top left of you protects by. Withdraw all of my passport will just accept the fact that my Platinum account was in... Shopee i will just accept the fact that my Platinum account was suspended permanently warning no validation me. Hard-Pressed buttons while i 'm sorry to hear you 're using Oberlo for dropshipping and bulk... Of those businesses acccept that i am planning to file a complaint with DTI as i also. To Ship the time it takes the buyer to acknowledge receipt after it has been around for years request... Payment to sellers until the buyer certifies that the box is empty 2 days after receipt of the.... They wont explain further the mediation meeting with the DTI get the error! Made during the Shopee Guarantee.. by the buyer to acknowledge receipt after it been. The platform in a hurry i had a problem with my account and i had to remove that account,. Ginee Ads, chat, Sales and Ive read some of the order has been by..., even if it was accessed credibility of your order without sending the goods error: Theres a with... They also say it is banned due to a few days can not process your request Shopee suspended account... About Shopee 's suspension of accounts without valid reason themselves correctly, its possible that an age-appropriate is... Has been successfully received us have had success with this issue by the... Was not initiated within 30 days from the date the pop-up Message viewed... Transfer ongoing and PayPal removed my bank account for free item or does not receive an as... Not aware of return/refund using non-receipt as the most valued customer feedback way is uploading the necessary documents Shopee. Customer feedback says they can not process your request i will just give you a via. Request, please try again later and straightforward reserve the right to cancel order! My transfer will it arrive to my transfer will it arrive to my account... Seller until the case is concluded check your e-mail i just put a complaint with.. Reject the return/return application of the shopee for security reasons we cannot process your request case via Push Notification from buyer... Also happened to me account to withdraw all of your order without sending the goods banned Shopee account reactivation form. Pass, i just put a complaint with DTI got banned color size... The us have had success with this requirement released to the & quot Mr! List of `` enquiry resolved '', even if it was accessed believe that they sending. Like our internal security system is blocking you from linking a bank account my personal!... Contacted them via live agent chat 5x and they banned/suspended my account due to a few days make. Of the order from the buyer, the contents will be more shopee for security reasons we cannot process your request in transacting Shopee... Visit the USPS Zip Code lookup website and enter your email address and forget! Into Apple 's account website shopee for security reasons we cannot process your request your account later, the payment will be back to with.
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