Cookie Notice Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. We have all the tools to help with your cable line and make sure it gets taken care of. How does cable internet get to your house? Cloudflare Ray ID: 7a2ad44e3df86ef8 Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums There appears to be no other way to contact comcast/xfinity. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! View the Xfinity outage map and find out when an area will be back online. The channel and its live streaming world news is available . Welcome to the Xfinity community! Not a word either by phone, email or through the support chat since then. God forbid this huge company actually provide a phone number where you could talk to someone. Privacy Policy. Can you direct message your name and address? . Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. It's in front of my yard, and it goes across the street. Our team can assist with getting those downed wires raised. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. If you smell natural gas or see downed power lines please do NOT use this page. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. We've had a downed wire touching our building for about two months at this point. Thank you for bringing this issue to our attention. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Dial 333 to get connected to a customer service representative. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. It has been severed months ago and left hanging. Create an account to follow your favorite communities and start taking part in conversations. Comcast Xfinity Outage Map. We've had a downed wire touching our building for about two months at this point. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Hi, @user_af7a95. Stay put and call 911. Report it as a hazard to your local PD, maybe they have a better contact. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Then, call PG&E at 1-800-743-5000. This website wants shut They have been hanging very low for over a year. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. Create an account to follow your favorite communities and start taking part in conversations. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. For immediate assistance, check out the Xfinity Assistant. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. When should we expect this to be corrected? Please help before someone gets hurt. 70% of power outages are caused by major weather. I do apologize once again for the delay on our end and sincerely appreciate all your patience! Connectivity and managing Your Comcast Business network. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. A drop-down list appears. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Throughout our history, DISH has always put customers first. You will need to contact a tree trimming service yourself. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. We have made changes to keep employees safe so response and call times may be longer than usual. Like. Who is responsible for cable line from pole to house? How to Report an Issue Online Visit xfinity.com/xfinityassistant. I am extremely frustrated this issue has not been of the upmost importance to your company. Type a message to let us know what your issue is. I really appreciate you being a member of the Comcast Family! Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. If youve got a free afternoon, you can run the cable yourself and save some money. I am a bot, and this action was performed automatically. Hello @ryanray.rr81 and thank you! 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Select Restart Modem to begin troubleshooting. Electric Lines that run from the utility pole to your residence. Call 911, which will get the FD out to asses the wire (s). How do I know if my home is wired for Comcast? How to report a downed wire if I'm not a customer? I would like to report down wires in my back yard for the second time. I have called multiple times but I don't have an account so it won't let me through to talk to someone. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Say "No account." Please call this number (855) 307-4896 to set up your service. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. The tree and the cable are both on the grass verge next to my property. I have a downed line in my front yard. This option is available 24 hours a day, 7 days a week. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . It's not the power line and I don't think it's the regular cable either because there's no service outage. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. to Call your mayor's office. Click the Check for Issues button. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. Usually 911 dispatch has unlisted numbers for utilities. I am at a loss. Asking on behalf of my place of business. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. What to expect: Your complaint will be posted online in a public database. Report it online using Xfinity Assistant. An official employee, such as myself or whoever is first available, will respond. I really appreciate you being a member of the Comcast Family! Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Massive outages do occur because of problems such as storms, floods etc. Our community is your official source on Reddit for help with Xfinity services. Hope this helps you out. Here is a list of frequently requested telephone numbers: Cable. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. Make the report to that person.. Call 9-1-1 immediately to report a fallen power line. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. Then Call Us. Scan this QR code to download the app now. DO NOT TOUCH downed lines or anything they are touching. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Press Enter to send it. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. A coaxial cable is capable of carrying current. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. By selecting Accept all, you consent to our use of Cookies. Jacksonville, Florida Area. Please contact the moderators of this subreddit if you have any questions or concerns. Find an Xfinity Location Check the status and hours of locations near you. -You are responsible for the "mast," the . When asked if you want to order new service, say "No." See how you can save when you add Comcast Business Mobile or add a new line. Press 0 a lot. Thank you for reaching out to the Digital Care Team. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I suspect it's an old wire). Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Its important that you dont exit the vehicle unless youre in imminent danger. Sky News is distributed via an English-language radio news service, and through online channels. Comcast Xfinity problems in the last 24 hours. @XfinityThomasChow long does it take for someone to reply? 7 years ago. Click Continue. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. New comments cannot be posted and votes cannot be cast. A drop-down list appears. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. -ATTU-verseCare. Call 800.288.2020 . For immediate assistance, check out the Xfinity Assistant. Thanks. Write your 17-digit account number on the "For" line of your check or money order. Voting closed 14. Provide your account info and say, Line is down., Dont have AT&T service? How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. An official employee, such as myself or whoever is first available, will respond. Thank you for reaching out to our forums community, its great we can connect this way! It's not the power line and I don't think it's the regular cable either because there's no service outage. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. Step 1: Inquiry. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. How do I get Comcast to come deal with this? Get in touch with Comcast Business. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. ET. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. We can assist you with getting a ticket opened to let our amazing local team know. Click the direct message icon, 2. . If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. With our new Xfinity support chat, you do not need to input the name of a person. How do I talk to a real person at Comcast? For immediate assistance, check out the Xfinity Assistant. Id give them a ring. Thank you so much Anthony for sending us over those details and the Modmail. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 5. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I hope youre having a great week so far! Press Enter to send it. Then, call PG&E at 1-800-743-5000. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. Thank you! Can you direct message us your name and address, please? I don't have AT&T, or a landline. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. The tree and the cable are both on the grass verge next to my property. 3.) Let us know. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Tips in case of an outage What if my power is out? Verizon Business customers. Type your message in the text area near the bottom of the window. It's infuriating. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). To qualify for the credit, customers must: 1. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. up. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. It's a hazard to pedestrians and vehicles! Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Report downed power lines at 713-207-2222. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. . If the IP address resides on the Comcast network. For immediate assistance, check out the Xfinity Assistant. We truly appreciate you taking the time to reach out to let us know about a downed wire. 1 6 I called but only received voice mail. Enter another ZIP to see info from a different area.
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