Naturally, the fastest option is paying directly with your PayPal account's balance, in which case the refund immediately gets transferred into your account. All refunds are subject to a 4% processing fee. The refund were done through Paypal as well. Contrary to what the company said, its decision isnt final. Re: Account hacked and closed. After PayPal confirms that it'll refund a payment, it may take up to 30 days for the money to reach your account. I am fully aware that if I close this case I will lose my guarantee for a refund and I find this request from the seller a little suspiciuos. I want a refund The most common answer is to telephone PayPal support. thank you. How do I check the status of my dispute or claim. I would retain the item however, in case the seller appeals paypal's decision and item return is required down the track, which I think is unlikely given paypals recent advice to you, however better safe than sorry. i spoke on the phone to one of paypals colleagues he was useless and rude its been two months all companys have sent an email confirming they returned the money and yet i have nothing i am taking this further as this is stealing paypal are with holding it for no reason and wont answer my questions. Enter your Username and Password and click on Log In ; Step 3. Opened in 2003, The Post Newspaper wanted to provide an alternate information source for the local communities covering local news in a positive way and reporting facts to our readers. If your initial attempt to resolve the problem with the seller is unsuccessful, you can escalate your case to a claim. 2) Significantly Not As Described (SNAD): The customer states the . Unfortunately today it still says pending for the refund. The case was closed in your favor?! If the seller does respond, PayPal will work to evaluate the information provided and determine the . I have exctly the same problem , case closed after one day , the message i got was i did not reply within 30 days , what?, i purchased an item from ebay the previous day?, then the seller closed his account , ebay sent me a message that the sellers account had been compromised and that i should go through the resolution center to get my money back , so i did this and they closed the claim within 1 day say that i had not replied in the 3o day limit , unbelievable , so no money back and no item , paypal also closed the claim stating not enough evidence , its disgusting and fraudulent , it seems small claims court is my only option as i have tried to phone both ebay and paypal and one just blames the other , very clever! A review of your . If you purchased your item on eBay, you may be able to file a claim with eBay by going to the eBay Resolution Center. That seems a little suspicious. i purchased a graphics card for my son on 12th April for 383. 1999-2023 PayPal, Inc. All rights reserved. Was this ever solved? The PayPal Purchase Protection agreement heres is a vaguely worded promise to protect you from fraudulent purchases. I then saw on my PayPal account transactions a refund for $1975 pending until the 14th. Buyers files disputes/claims directly through PayPal (Resolution Center or phone call) Dispute phase: The buyer and the seller can come to a resolution without PayPal's involvement . Find Transaction for Refund. Choose the dispute you wish to appeal and click on 'Appeal Button.'. Case: Hard Case FAIR - The item is in a well-used condition it may have light scratches or wear and need cleaning. Transaction not covered., After reviewing your case, we found that the reported transactions were not unauthorized and hence couldnt be covered under PayPal Purchase Protection. It conducted an in-depth review of many factors and transaction details. The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the . Customers file a PayPal Dispute on their orders for two reasons: 1) Item Not Received (INR): The customer placed an order and paid for an item but did not receive it because the merchant was unwilling or unable to fulfill the order. First, go to PayPal's Resolution Center. I HAVE NEVER MADE SUCH A REPORT! He then agreed through the case to accept a return for a refund. No exceptions will be accepted. Here's how: Log in to your PayPal account. The payment went to a person to whom you had never sent money. I list the names, numbers and email addresses of on my consumer advocacy site, Elliott.org. Click on your existing case in the Resolution Center. Privacy Policy. . This is a interesting case, i have the exact same problem and the seller was also a refurbished phone company, the one i purchased from is called SMARTPHONE. I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); @2022 - All Right Reserved. I would call that steeling and this is not first time some of my friends had similarissues and they just lost they money and goods. At least, not in my experience. A step-by-step guide to the PayPal refund policy. This seems a very fast response, considering they said it would take up to 10 days to investigate. By browsing this website, you consent to the use of cookies. My paypal account was charged on 11-20-20 for $408, which i did not authorize. For more information, please see our I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. On third day I received a mail from papal saying Because you have filed a claim with eBay for this transaction, this casehas been closed. Cookie Notice Can I reopen a closed case? Leave the Archive. However if you can't resolve things and you do not receive a refund then you must escalate to a claim as only when its a claim do paypal get involved. Over 70,000 weekly readers learn about local concerns, area sports, charity events, legal notices and entertainment in their community. I like the way you kept a careful paper trail. Can you help me? send the compensation demand letter to the merchant directly and include the VISA or Mastercard codes relevant to your case. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Then if you won the dispute, paypal would issue a refund under their buyer protection policy. Saleh Tavassoli, Berlin. Leave the Archive. It comes under PayPal buyer protection rules. Additional non-returnable items: I said no, and as he canceled the item, so could he refund the money. @kernowlassThank you, I don't seem to be able to escalate the dispute to a claim. PayPal sent me an email saying the dispute will be closed in my favor because the seller has decided to issue a refund. Unlike other free checking accounts, this checking account, or "Spending Account," requires no minimum balance. and our I dont recognize the recipients. Emailed to paypal now couple times but all I get back is automatic emails which are not any good to me as not explain to my current problem. So I bought an iPhone from Australia . You filed a local police report. By browsing this website, you consent to the use of cookies. Something needs done as i am obviously not the only person. PayPal sent me an email saying the dispute will be closed in my favor because the seller has decided to issue a refund. I can't find anything online about what rule I could have possibly broken since all I did was place an order. From reviewing your account, we have found that the activity on your account does not stand out as unusual or suspicious and no evidence was found that a third party had accessed your account to complete the transaction.. PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. Has anyone else been having a tough time getting a refund lately? Can I Request a Refund Via. If you don't need your PRESTO card anymore, you can get a refund of the balance by returning your card. Hello, English is not my first language, I found a shop that sells sewing machines when I paid the price I've noticed two odd things, 1- it was a Chinese address not European unlike the website 2- I wasn't directed to the site unlike the usual thing, there was no order or shipping info..etc and wh. When you purchase an item then Paypal credit the seller for you, this is so there is no delay in the despatch of . We also work to collect the necessary information and to confirm whether unauthorized activity took place, it told you. Because there is no buyers protection option available if you transfer money as a friend. For more information, please see our i'm not sure if anyone can advise, as customer suppiort is closed for paypal and ebay currently. i am having the same problem but i dont know if i should just wait. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If your case is in the dispute phase, you can exchange messages with the other party to try to solve the problem. Astro Banjo Type & Brand: Banjo, Astro Condition: FAIR - The item is in a well-used condition, it may have light scratches or wear and need cleaning - See the seller's listing for full details and description of any imperfections. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. The item was tracked as far as the city but then nothing else. I opened a claim on August 6th. Edge (PC) From the 'Settings and more' menu, select 'Settings. A week later, PayPal refunded your $303 without offering an explanation. You are viewing the PayPal Community Archives. Tomorrow makes day 7 (day 6 for bank days) whenever I pay for something its within 2 days PayPal takes the money out of my account, thats why I fear she may have done something like that. Select "File a Claim." You must file your claim within 20 days of when the dispute was first opened. Reddit and its partners use cookies and similar technologies to provide you with a better experience. .css-geb0bj-screenReader{position:absolute;clip:rect(1px, 1px, 1px, 1px);padding:0;border:0;width:1px;height:1px;overflow:hidden;}loading. dispute has been closed and in my favour but no refund, appreciate it may take longer to process due to covid but wondering if I am going to be fobbed off. as soon as you open a case,PAYPAL/ebay will withhold the amount from her paypal account,but often seller does not have much money in her PAYPAL account,so Paypal will give her days to transfer fund into her Paypal account to refund you. Case Closed, it says. Click the "Appeal" button next to the case you want to appeal. Visit the Resolution Center to view the status of your case. I have few questions about paypal credit, because its a bit confusing just in case: by 5k$ i mean 5000$. Having the same issue. If you purchased your item on eBay, you may be able to file a claim with eBay by going to theeBay Resolution Center. Hi i am also waiting on 40 pounds worth of refunds from paypal but they close the case and dont give me the money 4 times worth 40 pound i had two refunds for postage and the other two were goods that they couldn't send. The seller may issue a refund, and then mark the dispute as closed, or you can mark it as closed if you get to a different mutually agreed resolution. Select "Issue a refund." Enter the refund amount. I contacted PayPal on your behalf. In August I opened a dispute (which the seller tried to fight) and she eventually gave up, called PayPal and said to issue the refund. Clients will enjoy the comfort of this table with a 6.4-cm (2.5-in.) Your account was compromised, which means someone got their hands on your password. But four hours later, I received an automatic reply saying that they checked the transactions and everything is in order. paypal case closed but no refund. Select Direct Deposit to view your Bluebird Account number and Bank Routing number. I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. its fraud stealing however you look at it i am so angry but i wont give up. What is the issue? Visit the Resolution Center to view the status of your case. I bought a Incontinence Sheets online and after 2 weeks of waiting I contacted seller and explained no Incontinence Sheets received. I stressed more than once, that I was worried I had lost my mine, and that time frame was a problem for me. Exactly four hours later, I received the message that my claim was denied, and they did not discover any unauthorized transaction. Dispute management involves helping buyers and sellers arrive at a solution for a dispute that all parties agree with. After I opened the case the seller said she/he will refund my money through paypal but I had to close the case on ebay first because the paypal funds are frozen until I do so. If the seller doesn't respond, the claim will automatically close in the buyer's favor, and a full refund will be issued. There is a lot of confusion from people in regards to eBay and PayPal disputes. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. All Access Digital offer for just 99 cents! To which he basically said, thanks for calling and put the phone down . PRESTO refunds are sent using Interac e-Transfer or direct deposit. Message 2 of 16. Let the seller know why you're closing the dispute, then click Close dispute. There was no warning or request for confirmation. To get a PRESTO card refund, your card must be added to a PRESTO Account. This decision was made because this transaction was not unauthorized. Click View next to the dispute you want to close. Select . This cla Online banking with no monthly fees No monthly account fees No minimum balance fees or requirements Fee-free overdraft up to $2004 on Chime Debit Card purchases 1 / 6 Member-first features Get paid up to two days early with direct deposit2. Chime is an online-only financial technology company that partners with two banks to offer checking and savings accounts. I cant open new dispute refund from usenet.nl I signed up for trial on usenet.nl for 14 days but the the service is an scam. You can respond to the PayPal dispute by communicating with your buyer directly through the message board in the dispute case. It is so frustrating not having any communication. I still haven't received any refund from PayPal, 5 days have passed since the cased was closed in my favor. This content may be old or outdated. Of course, you should not be liable for a transaction you never made. I list the names, numbers and email addresses of the executives at PayPal on my nonprofit consumer advocacy site. It was on ebay Germany. PAYPAL ACCOUNT HACKER. Hi All, I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. What should I do now? Example, i would call PP to ask about the case and be told the bank was blocking it, after dozens of emails and calls i was then told the case was in my favor and i should see the refund appear in my bank within a few days, more days past NOTHING, i call back and be told i was misinformed and that i should contact my bank!, i went back and forth 7 times in the last 40 days with this BS, i told them i had recorded the calls where they told me i was been refunded then another person could claim the person i spoke to was new, young and one time she called the agent a intern to literally assert that they all made mistakes and instead blame my bank for blocking the refund..how ever the bank says it is paypal! Problem Solved: PayPal brushed off a fraudulent, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Los Gatos: Hundreds still without power as Black Road repair project finishes early, Problem Solved: PayPal brushed off a fraudulent charge on my account, After a long delay, De La Souls music arrives on streaming services, Colorado house where JonBenet Ramsey was found dead listed for sale for almost $7 million, Survey: Lack of money the top reason more Americans are not traveling this year, Stanford University sues Santa Clara County to give tax relief to faculty homeowners, Why egg prices are high and California lost its lead. Try contacting PayPal support using social media such as Facebook or Twitter as this works more often than telephoning. Paid out of my bank account, not via card. I opened a dispute on PayPal, reporting an unauthorized transaction. Paypal have now closed the case and I have received an email stating that I have reported that the claim has been amicably settled. Leave the Archive. It seems to me that all this has gone too fast. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. The $6 cost to buy the card is non-refundable. No answer from customer for few weeks so we email Paypal to look into this matter, as no any communication from buyer's side. You'll need to contact the recipient and request a refund. I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). How do I . And on case details it says .."The case was closed in your favor!" But no refund, no email no nothing from Paypal. Click Close this dispute. PayPal account hacked and closed Edit: to solve this, I created a new account based on the old email of the closed one, then contacted the support. I bought an item for $1,975 back in June. paid in the states. Bank reversal: Buyer contacts their bank to request a refund. Docs Current Last updated: October 12th 2021, @ 6:58:00 pm. You are viewing the PayPal Community Archives. What happens if there is no money in her account to refund me now? Getting in contact with paypal has been spotty, so far only been able to get what . Of course, you should not be liable for a transaction you never made. CLAIM CLOSED AFTER 5 DAYS BUT NO REFUND .HOW CAN THIS BE? Leave the Archive. After few day's case closed with no any explain - no proof of damaged goods, item has not been returned by buyer and funds not been returned to my account. Can I-cancel-a-payment-that-I've-already-sent. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. By browsing this website, you consent to the use of cookies. But no refund, no email no nothing from Paypal. I do not believe PayPal really investigated my claim. I had to raise a dispute in the Resolution Centre after I received faulty goods and the seller was ignoring me. However yesterday I placed an order at a nother restaurant and all of a sudden they're charging me the 30 euro that I got back from winning the paypal case again. No goods or refund after my case was closed :(. The steps or stage for merchants are simple: Log into your PayPal account; with provided email address; Select the 'Resolution' tab, and choose 'Closed Cases' from menu options; and then click on the 'view' drop-down menu. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Here's something that we just learned the hard way - from direct personal experience. Synchrony Bank outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Does it matter if the case is already closed? But no refund. Visit our fine dining destination today. We require contact information to ensure our reviewers are real. I should add that on the 10th PayPal closed the case in my favor because she decided to issue a refund. Save my name, email, and website in this browser for the next time I comment. Find the transaction for the payment that you want to raise a dispute for refund and click on it. The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the dispute through your eBay account. Connecting to the community is what The Post Newspaper is all about. On August 22nd the items were received and on August 24th, the claim was closed in my favor with a full refund. By browsing this website, you consent to the use of cookies. He send me a message "I will refund when I get my money back from Royal mail, unless eBay decide to refund you prior to then refund. , pillar to post , my advise is small claims court and claim for all your expenses. Is there a way to open it again? Learn more and manage your cookies, Fix transaction and account related issues, Join the discussion with PayPal customers, Get help with using any of our PayPal products, Find out how PayPal works for your business. You could have appealed this to someone higher up at PayPal. If you need to refund a PayPal transaction, you can do so in just a few steps from your "Activity" page: Click "All transactions.". Privacy Policy. Follow the below instructions to handle PayPal dispute as a seller. 1999-2023 PayPal, Inc. All rights reserved. This way, we make sure your chances of being fully refunded are high. However, it took 2 or 3 days to state this claim. We've noted the account changes you reported with this case.". All payments have to be submitted at www.shopgoodwill.com Pick-Up Schedule: Monday - Friday : 9:00am-3:00pm Saturday-Sunday: Closed for Pick-Up Pick-Up Customers must provide their picture ID and order number to receive their order. The follow-up emails are no more . Reddit and its partners use cookies and similar technologies to provide you with a better experience. Were sorry for any problems you may have experienced with the transaction(s)..
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