Actions does not process claims and we cannot advise you on the Thousands of Wisconsin residents who bought tickets through StubHub will finally be able to get refunds for tickets for events canceled by the COVID-19 pandemic. They told me to sell them. The court ordered the company to refund customers if the event was canceled and refund them in full. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. The complaint was reportedly filed by a Wisconsin man named. Unsubscribe at any time. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. Entertainment industries have seen every event canceled or postponed for a foreseeable future. Unsubscribe easily. A Phoenix resident has filed a proposed class action against StubHub in which she claims to be one of many consumers stuck with worthless tickets to canceled events after the $4 billion ticket marketplace decided to walk back its longstanding FanProtect refund guarantee. This lawsuit claims that StubHub failed to refund customers who bought tickets for a suspended game. The lawsuit cites several examples in which the site failed to make refunds. A consent judgment will clarify the terms of the FanProtect Guarantee and StubHub. Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. For more information about reviews on ConsumerAffairs.com please visit our Please add me. I accidentally clicked purchase the ticket, and I thought were still more steps to complete. This is the first time I have been using this website. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to Please download the PDF to view it: Download PDF. I want my damn money from the purchase of my tickets!!!! However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. The suit was filed in error, according to the plaintiff. Please add me to this class action against STUB HUB. StubHub is the world's top destination for ticket buyers and resellers. Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. Yes I have two events canceled from Covid that I did not get a refund. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. The complaint claims that the company did not offer refunds for tickets to canceled events. The company is accused of failing to resolve complaints from tens of thousands of customers. In this . How do I know I can trust these reviews about StubHub? I was denied my request for a refund. McMillan lawyer Nick Coulson echoed the sentiment. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). I found out they listed under a wrong account. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. 12/29/2022. I purchased OHL tickets the day before the game. At regular volume, we can afford to take that risk. On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. The company then changed its policy to cover these situations. I may or may not be able to make use of rescheduled games as in the Nets- Denver game. Click. StubHub is doing this as opposed to providing full refunds for canceled events. Right before I submitted it, somebody purchased it, and I clicked, unable to fulfill it. I had to do all the work, not them. As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. Call 1-866-788-2482 to speak to a customer service representative from StubHub. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. Class action complaints are a matter of public record, and our objective on this website is merely to share the information in these legal documents in an easily digestible way. Para una notificacin en Espaol, haga clic AQU. 2. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. No refund or voucher has been offered. McMillan then asked StubHub to refund his money. Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. The suit argues that the liabilities StubHub created for itself with its FanProtect cash refund guarantee, in the face of both coronavirus-related mass cancellations and the secondary ticket markets choice to pay ticket sellers before an event has even occurred, are of the companys own device and should in no way fall on consumers shoulders. Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? The case is still pending, but will be heard by a jury. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. Its now 3/3/22 so thats 64 days since I requested the refund. The Daily Journal named her a Top Woman Lawyer in California for 2021. The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. This is not good customer care and I would recommend you think carefully before trying to buy tickets through this avenue. The company has so far been unable to compel arbitration for refund denial claims brought by those who used its mobile application. I went thru proper channels and they lied about refund. Print. settlement administrator or your attorney for any updates regarding StubHub filed a lawsuit against the Warriors and Ticketmaster in California on Sunday, accusing the two of conspiring to create an illegal resale market. I tried contacting support and I kept getting the same response. THEY LIE. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. I have not received any information on recovery of my money yet. Unsubscribe easily. The plaintiffs may also opt to file a lawsuit on their own. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller, Customers Can Claim StubHub Refunds in Cash. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. The suit also calls for a return of customer trust. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its. The next day, I received a $500 charge. https://topclassactions.com/wp-admin/admin-ajax.php. In February, a federal court ruled in favor of StubHub in a class-action lawsuit filed in federal court. Its policies are not just designed to protect consumers. Reports suggest that StubHub Inc. has agreed to enter into a settlement agreement and pay around $9.5 million to its customers in different states across the United States after it allegedly did not refund its clients' tickets after event cancellations caused by COVID-19 (Coronavirus disease-2019). As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. Other events purchssed through Stubhub or like sources brfore the Omicrom outbreak remain in limbo. Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. Copyright 2022 Consumers Unified LLC. The coupon, of course, expired in 12 months. Lorenzo Gordon, Adobe Images As always, we recommend consumers do their best to stay informed, in particular given the swell in coronavirus-related class action lawsuits like this one. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. Sign up for ClassAction.orgs newsletter here. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. There is a chance that StubHub will settle the case in the future. They offered me 125% of price paid in credit or refund to my CC. 8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. McMillan's lawsuit seeks class action status so that, if he were successful in forcing StubHub to provide a cash refund for his ticket, that ruling could be relied upon by any US customer of the . StubHub said I had to wait 7 days after the show took place to get my money. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. Come to find I was charged $300 from my bank account. Please be patient. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. One man is reportedly suing the ticket resale company StubHub for $5 million in a class-action lawsuit. As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. Matthew McMillan Settlement All Rights Reserved. Get the latest news on COVID-19 delivered to you. I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. Required fields are marked *. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. The tickets haven't even been released to me yetthe transaction is still pending, so it could be canceled on their endbut instead I will charge back the transaction through my credit card company. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. Top Class Actions is a legal news source They were processing refunds for canceled events just like they previously did but then changed their policy. The case is based on an NHL game that was canceled because of a strike. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . Moreover, the company will be forced to refund its customers. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. Read the complaint here: StubHub Refund Class Action Complaint Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. Ticketholders brought a lawsuit against the company, demanding that they get cash . It also asked for a reinstatement of the pre-March 20 refund policy. Anyone can file a lawsuit, with or without the representation of an attorney, for any reason, and ClassAction.org takes no position on the merits of the suit. They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. They never followed up. Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. If the show ends up being cancelled you will receive a refund. They're upset StubHub is refusing. Since COVID-19 has come, StubHub's new policy is no refunds. The NHL postponed its season on March 12 in the massive wave of coronavirus shutdowns. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. According to the lawsuit, StubHub president Sukhinder Singh Cassidy had the temerity to claim in an email that the theft of customers money, i.e. At the time of this writing, nothing has been proven in court. 1:12. A link has directed you to this review. WTF I am sorry this happened to so many peopl and even sorrier to say that I unfortunately worked for them for a few months. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. Required fields are marked *. One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. If the Court gives final approval to the Settlement, StubHub will provide for each Class Member who properly and timely completes and submits a Claim Form a choice of cash or a credit to use for a future StubHub ticket purchase. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. StubHubs financial stability is paramount for the company, and the lawsuit will be settled accordingly. The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. Please use any other ticket resale company this one doesn't care about their customers. You also need to read their terms and conditions regarding disputes as you may be forced to file in their state where their company is incorporated. The company blamed the difficulty of recouping from sellers during the pandemic. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. | I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. When I called them on itthey said it was my fault and I have to resell the tickets. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. I am disputing through PayPal. Following the consolidation of four customer lawsuits in August 2020, class counsel was recently named in the MDL against ticketing company, StubHub. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. The Court in charge of this case still has to decide whether to approve the Settlement. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. Please add me I lost roughly $600. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. The 22-page lawsuit claims the defendants, TicketsOnSale.com and Ticket Fulfillment Services LP, who . All eligible Settlement Class Members will receive an award upon submitting a valid claim. The court ordered StubHub to stop issuing coupons worth 120% of the purchase price. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Whereas last year there was a bubble for most of the year and fans couldnt attend, now all that counts is the money grab. This browser does not support PDFs. It is ridiculous. 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. Shortly after, in May, StubHub . Fan rewards: This putative lawsuit is related to a multi-state investigation that StubHub settled. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact either StubHub at (866) 788-2482 or the Attorney General's Office at 1-800-282-0515 or www.ohioattorneygeneral.gov. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. We value your privacy.
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