This site contains user submitted content, comments and opinions and is for informational purposes Thank you anyway. Thanks for your reply, Townman and thanks to Anne too. email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). I've got a "failed delivery message". - We do not send parcels to PO BOX addresses. Although port 587 will usually work, port 465 is the recommended port. I have a recent problem with my email service. I have it in a notepad file as well if that makes it more readable. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. Does anybody have any idea how I can resolve this, other than changing ISP. I anybody else having this problem. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. on We receive the following message when we try to send from our Mac. It's good (???) Delays in Emails being delivered can arise from a multitude of reasons. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. Has anyone experienced this problem. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". BT are blocking the complete domain which the sender is sending from. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. Those who wish to hold on to their email account just have to log in from time to time to keep it active. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. to know I'm not alone. only. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. 15h33. 23-04-2021 Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). What does this mean? It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. TalkTalk allows you to access your email account for 12 months after you switch. on Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. Townman, Gandalf. 15h24. ), on on We have received reports that emails to btinternet.com email addresses are being blocked. 19-12-2022 Email headers can be found by looking at the email item's properties. 26-08-2021 26-08-2021 I installed the outlook App on my iPad and it works perfectly I'm afraid. A forum where Apple customers help each other with their products. 20h31, on Send yourself a test email. They also sent a test email from a PC using an outlook client and that didn't come through either. 16h34. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! A warm welcome to the forums. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. 23-04-2021 19-12-2022 - last edited on I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. I consistently receive this warning:whenever I try. 14-07-2019 23-04-2021 We always endeavour to grade correctly and. BT allows former customers to access a basic form of their email account for free. 6) Make a list of all of the accounts and logins that are linked to your old email address. As soon as I removed that link all was well again. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. BT need to deal with this at a high level, NOT an individual user's account. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 If you click on them we may earn a small commission. Re: Emails from btinternet.com addresses not received. You can send and receive messages, but not actively manage the account. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. 13-07-2019 The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. 19h39. for DISH Protect Silver unless you call to cancel. I have exactly the same problem and would love to get a solution. Have you had the chance to try the steps in the article below? How can we as customers get BTs attention and ensure that there is a fix? In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. It is very annoying, I hope you guys reach me out soon. 14h00, on Using webmail? Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. Rest assured that we'll do our best to assist you or get you pointed in the right direction. 15h27, on A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. All other emails to other systems have no issues. Our Gmail accounts work on all our devices. It seems that I can only send messages to my iCloud account from the iMac. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. Your post does not go to BT. 09-07-2019 15h31. Then power on the phone and iPad and tell me if it still has the problem. If I changed my email address I would be bound to lose something important. I can send & receive the bt emails using the Samsung mail app. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. 19h32. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of 25-08-2021 By posting your comment you agree to the house rules, The comments below have not been moderated, By About 4 days letter I get a reply saying the message could not be delivered. Delays in Emails being delivered can arise from a multitude of reasons. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. Copyright 1995-2023 eBay Inc. All Rights Reserved. The whole ISP domain is blocked. This amount is subject to change until you make payment. 14h56, on 14-07-2019 on If yes, we recommend that you check if the issue persists while on safe mode. 20h13. If that doesn't fix the problem, see the next section. That sounds like something has been stuck in a queue somewhere. 23-04-2021 Apple may provide or recommend responses as a possible solution based on the information I then asked them to login to BT webmail and send me another email and that one came through straight away. Also, the web interface seems to be working just fine. Maybe that's the issue, although there has been no problem up until yesterday. Anyone else experienced this and got any suggestions on how to proceed? The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. Please check your email settings. Hopefully, we can get this resolved quickly. . They must realise that they have a dreadful name. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. 6h00. Just one other thing that might be relevant. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. on It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. 11-07-2019 23-04-2021 16h05. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. It's reassuring not to be alone. provided; every potential issue may involve several factors not detailed in the conversations The accounts work on BT Webmail, both to receive and send. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. 17h25. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. What does this mean? Email: timforrester@btinternet.com. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . I know it exists because I can pick it up on ios and via BT Webmail. If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. All other emails to other systems have no issues. by Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. This is exactly the same as my issue - with the 993 / 465 too. 23-04-2021 Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. on I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. Announcements, Guides & Community Updates. 11h05. After some trial and error I found that btinternet was objecting to my "signature" containing a link. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. 25-08-2021 10-07-2019 2 days ago I suddenly stopped being able to send emails and get the message below. 15h31. I've got a "failed delivery message". BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. 23-04-2021 By After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. Go back to: Email help. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. 10h59. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". Terms and conditions of the sale . BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. We'll need to look into this and we'll get back to you next week. In my view, the Postmaster group are doing it the wrong way round. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". This will work as long as your old email account is still active. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. What do I have to change to make my emails send? To start viewing messages, select the forum that you want to visit from the selection below. The worrying thing is I don't know how many other emails I'm not receiving. This isn't just a small delay. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. This is a BT residential customer to customer forum. What does this mean? When this happens. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! We do not write articles to promote products. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. on The problem usually resolves its self in a day or two. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. All postings and use of the content on this site are subject to the. Last week I phones an advisor with a somewhat similar response. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. 10-07-2019 15h04. A workaround would be to use another SMTP - for example gmail if you have a google account. Virgin Media says email accounts are only available to current customers. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. 6h21. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. The problem is also affected by the addressee. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! 11h33 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. The other two people that are having the same problem are using Samsungs, but haven't said which model. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. One of the mails having been sent as long ago as April 4th. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. Page 1 of 2 1 2 Last Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password Our standard shipping option is via Royal Mail airmail. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. Has anyone experienced this problem. So hardly time for a timeout to have occurred. I consistently receive this warning: whenever I try. BT Email - best practices for postmasters and senders of email | BT Help, on After 3 years, then-current everyday prices for all services apply. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. You should however check that your email clients are using the correct settings as per this link. I expect that they are simply burying their heads in the sand and do not look at all. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. 14-07-2019 If I go into iCloud web page, then I can send and receive as normal. 23-04-2021 We shall never know, but fingers are firmly crossed that the service will return to normal. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. Sorry but how do I PM you, and what details do you need? , updated Ive also tried not using advanced settings at all with exactly the same results as described above. I exited and restarted Mail and was then able to send emails again. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. So, I did checked around it seems that smtp is not working. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. Hi Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. 26-08-2021 This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. on Does anyone have any other suggestions please?? There'll likely be four of these, two from BT servers and two from Plusnet servers. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on Will post any update that I get. Thanks for the suggestion. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. If you're having problems, try logging in to webmail. Thanks for the super fast analysis and reply. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. on Why cant my email address have BT.com in the display name? ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on Something went wrong. 26-08-2021 Incoming mail works, but unable to send anything. If not, how do we get a moderator involved? For those that aren't arriving, things obviously get a little more involved. Also one of the two that I received recently was sent in December. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. I have entered the SMTP and IMAP details correctly but it still won't send. What can be done to fix this problem please? on 9h25 We repeated the test and the same thing happened. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. You can link any BT email address to another broadband or Premium email billing account. View cart for details. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. on Sadly not the same as my experience. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. It takes a while to get a reply from the Postmaster but they will respond. on This is going to need looking at by their email support team. Just goes straight to outbox, then tries to send . 19-12-2022 Having the same problem myself today - unable to send emails from my @btinternet.com account. Thank you, JW. Though any rejection on our side should be returned back to the sender as a bounce. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. One further piece of information. 8h29. While members are not getting emails, they do appear as posts on the Google Groups page. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. Various errors messages. 16:52 EST 04 Mar 2023. Customer: replied 2 years ago. P.S. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. 23-04-2021 Have you had the chance to check if the issue persists on a different user account? No disrespect intended as your advice is probably based on years of experience of BTs service! Do other emails they send get to where they need to go? I cannot send even the simplest of messages this morning. This was a pain, but I went along with it or else I couldnt use email. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. on Yesterday, I managed to contact BT via webchat. My email is not sending from my iMac (iCloud). 13h18. 16:52 EST 04 Mar 2023 Thanks 26-08-2021 Any ideas? At my age, I just don't have the energy to set up a new email address and tell everyone.'. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. I can send test messages to my iCloud e-mail but not other addresses. Switching email address if you have never done so before can feel like a daunting task. I cannot find an obvious way of asking bt about this! I changed "Authentication" to "Password" and clicked on "Save". BT internet email problem Hi. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and Below is an article to help guide you through the process. 10h38 Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. Announcements, Guides & Community Updates. on Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. Any suggestions please, User profile for user: By coincidence(? We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. by None of the posts I have seen are the same as my problem however. This amount includes applicable customs duties, taxes, brokerage and other fees. 09-07-2019 - last edited on They forecast a response within 72 hours. (The fix did not work until I had quit Mail and relaunched it. BT L1 agent wasn't able to resolve and it has been passed to their email support team. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. For additional information, see the Global Shipping Program. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. You can send and receive messages, but not actively manage the account. The account I am using is Gmail (the google mail). 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates.
emails not sending to btinternet