Standard amenities are decent but not outstanding for the price; they include large flat-screen TVs with premium cable channels, air-conditioning, robes, slippers, iPod docks, and minibars. We were given a room after a long flight that had been flooded the night before. Our problem was just . American grill specializing in seafood hosting live music nightly. They hadn't bothered to refill the tissues in the bathroom from the prior guest. We could see the park - but our room was on the side of the building so it was more of a partial view. That will make for some happy wedding, 160 Central Park South, New York City, New York 10019, United States, http://www.marriott.com/hotels/travel/nycex-jw-marriott-essex-house-new-york/. I was VERY surprised to see this room had a shower curtain not even glass paneling for the shower. There was no staff for the front desk, with one person and 30 people trying to check in. Ask KS12-Chicago about JW Marriott Essex House New York, Ask portlandmom12 about JW Marriott Essex House New York, Ask Sigler4267 about JW Marriott Essex House New York, Ask onobed about JW Marriott Essex House New York, Ask betterthanMichelin about JW Marriott Essex House New York. In a city that never sleeps, the perfect event awaits for you to discover. But if you are a JM Marriott and charging $500+ per night then I expect a nicer property and full amenities. The Marriott Corp does a great job of keeping their customers loyal!!! We do luxury hotel service so much better in the UK. Opened in 1931, the hotel is 44 stories tall and contains 426 Art Deco-style rooms and 101 suites, as well as 147 condominium residences. This July was horrendous. JW Marriott Essex House New York elevates your dining experience in Midtown Manhattan. The restaurant was open limited hours with limited food. Fabulous hotel! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Bathrooms are clean and come stocked with Aromatherapy Associates toiletries, but the design style varies between rooms. It was roomy with plenty of natural light filtering in from the windows. No room service. Please feel free to contact me to discuss in more detail laura.burton@marriott.com Thank you. Feb 15, 2023 fraserc907. Ask 171peggyb about JW Marriott Essex House New York, Worst five star hotel experience ever, bar none, Ask humblehedonist about JW Marriott Essex House New York, Ask Thomas L about JW Marriott Essex House New York, Ask NycVen13 about JW Marriott Essex House New York. Lunch JW Marriott Essex House New York offers a collection of luxury hotel suites with exquisite Art Deco design, unique furniture and terraces of views of Central Park and Manhattan. The Staff was extremely professional, cordial and accommodating. She is such fun! +1 212-582-5100 Open for Lunch & Dinner But the most gracious reception I ever met was Hanna , very sweet and accommodating. Our problem was just a total lack of personnel or any interest in making our stay even minimally acceptable. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We had a family room (a suite and connecting room), and as we notified the hotel in advance, there were games and tee-pee tents in the room. No room service. The Essex House is also one of New York's go-to luxury hotels for notable names. JW Marriott's New Spa Concept Says You Can, Hotels with Views of the Macy's Thanksgiving Day Parade in New York City. To learn more about our Central Park Terrace Suite or Presidential Suite, please contact us directly: Email: NYCEXReservations@marriott.com, Unlock your stay with the Marriott Bonvoy App, Our NYC hotel rooms and one-and two-bedroom suites boast luxury amenities and Art Deco designs, Look your best in Midtown Manhattan with marble bathrooms, deluxe bedding and other tailored perks, Feel connected in your hotel room or suite which offers high-speed Wi-Fi and an ergonomic workspace, Two-bedroom hotel suites offer connecting rooms and plenty of living space for groups in Midtown NYC, Enrich your experience from our pet-friendly hotel room or terrace suite with views of Central Park, This New York hotel includes a spa and 24-hour fitness center with Peloton bikes. Spanish, French, Arabic, Portuguese, German, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +1 212-247-0300, Entrance to On-Site Business Center is Accessible, Entrance to On-Site Fitness Center is Accessible, Room and Suites Access through the Interior Corridor, Guests in mobility-accessible rooms may inquire about lowering the bed height, Safety Chains and/or Latches on Guest Doors, Toilet Seat at Wheelchair Height - Toilet for Disabled, Carbon Footprint: 34.94 kg per room night, Water Footprint: 716.52 liters per room night, Unlock your stay with the Marriott Bonvoy App. Booking a hotel can be one of the most daunting elements of a trip to, Introverts are often thought to be shy and timid, though recent studies have shown that this isnt always the case. The customer service here is exceptional!!! No room service. Overall this is a nice hotel in a great location but feels like nothing special. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. We went down to the restaurant and chose to have the buffet - well, the worst buffet I have ever seen. Needless to say, ourWe stayed at this hotel in January and had a great stay. We went to the front desk they gave us another room. The JW Marriott Essex House features a total of 17,544 square feet of meeting space across 14 different meeting rooms. As of 28 Dec 2022, prices found for a 1-night stay for 2 adults at JW Marriott Essex House New York on 8 Jan 2023 start from CA $510, excluding taxes and fees. Experience rich history and exquisite Art Deco inspired surroundings at the JW Marriott Essex House New York. Rejuvenate at PRIMP spa, break a sweat at our fitness center or enjoy fine dining at our SOUTHGATE Bar & Restaurant before exploring the city. davemh333, Thank you for taking the time to let us know about your experience while staying with us. We still do have our Marriott platinum status. Bed Type and Features - Memory foam bed, a down duvet, a pillow menu, and bed sheets . the location is beyond fabulous. I had experienced great memories in this iconic place. I had booked my reservation using a Marriott free night certificate of 85k points that was set to expire on 1/1/23, plus an additional 15k points to hit the 100k point room rate. JW Marriott Essex House New York boasts elegant rooms with a flat-screen TV with cable and a minibar. The only other time I had that experience was at Ritz Carlton Cancun. I find this establishment to be shameful and terribly inadequate! JW Marriott Essex House New York 160 Central Park South, New York, New York 10019 USA +1 212-247-0300 4.2 2221 Reviews EXCLUSIVE AMENITIES Mobile Key Digital Check-In Service Request Spa Guest Room Entertainment Hotel Deal Family Time Package Need to Know Guaranteed Connecting Rooms Two Nights Minimum Promotional Code: ZE2 What's this? A historic Manhattan landmark and timeless Art-Deco classic, The Essex House, a JW Marriott Hotel, offers an unparalleled living experience. Felt completely safe and secure during my stay. Unlock Member Rates! But spring holds a special place in our frozen winter hearts., It seems like everyone we know is lacing on sneakers and hitting the ground running these days. Modern take on an American steakhouse serving up killer steaks and fresh seafood. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Nearby attractions include Big Apple Jazz Tours (0.06 miles), Jazz at Lincoln Center (0.3 miles), and Carnegie Hall (0.1 miles). The buffet was terrible with sub-par quality offerings yet pricey. The housekeeping staff were abrupt and got the hump when we went down for breakfast and twice came back into our room to find her on her phone, in our room! With a stay at JW Marriott Essex House New York, you'll be centrally located in New York, steps from Central Park and within a 5-minute walk of Columbus Circle. While the Essex House is among the most expensive hotels in Manhattan, pesky fees abound, including a daily resort fee that doesnt cover in-room Wi-Fi or valet parking. Now, wanting to dip a toe into the travel scene again, we have booked a few trips. Theres over 17,500 square feet of meetings space, as well as a 24-hour business center with copying and printing services for a fee. In fact, one towel was actually fraying.--Definitely avoid the restaurant!!! Please feel free to reach out to me directly as well. Sure enough, there were bogus charges. Where are corporate standards? Park View room indicated in my app, or what, but that was certainly disappointing. This was a Christmas present for us to celebrate a Wedding anniversary. Which languages are spoken by the staff at JW Marriott Essex House New York? Needless to say, our We stayed at this hotel in January and had a great stay. We still do have our Marriott platinum status. 160 Central Park South, Midtown West, New York (NY), United States, 10019 - See map. We stayed for a few nights in a junior suite. No surprise that that never happened. We did not catch this hotel and its staff at their best. I responded with the only need I had which was to have two beds. FACT OR FAKEOUT? It's directly across from Central Park and offers some amazing views, if you're lucky enough to get an outside facing room. My 2 night stay at JW Essex House exceeded all expectations. We hope our outlets will be reopened in time for your next visit. So on our first morning, we requested 2 x teas and 1 x coffee from room service - How much? Enjoy light fare from our late night menu. Sure, introverts may relish their alone time, but some just function better in smaller groups or in shorter social periods. But service there blew me away! $105 for SUV's for 24 hours. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Bottled Water, JW Marriott Essex House - NYC. The bedroom in my opinion was the best part of the suite. We came to NYC from the UK to celebrate our daughter's significant birthday and our wedding anniversary. We are saddened to read you did not have a positive stay and hope you give us an opportunity to turn this around during your next visit to NYC. Are there opportunities to exercise at JW Marriott Essex House New York? Exclusive direct offer includes a discount and free breakfast! What?!! Dinner. The real fun with this hotel started after I checked out. We chose the hotel because it was close to our daughters new apartment. Also a lie, and I have the confirmation email to prove it. I hope you choose to stay with us again when your travels bring you back to the area so we can make your next stay memorable. The breakfast that was included was just ok. Id recommend eating at one of the many restaurants in the neighborhood. We hope to welcome you back on the next trip to NYC, we have made some significant changes since Memorial Day and our increase of associates are also so happy to see our most valued guests traveling. The hotel architecture and art deco decor preserves the building's rich history with curated art, delicate flourishes, geometric carpet patterns, silver leaf wall coverings, crystal lamps and chandeliers found throughout the hotel which all reflect the glamour of the fashionable art deco era. Hotels near JW Marriott Essex House New York, New York City on Tripadvisor: Find 23,296 traveller reviews, 62,989 candid photos, and prices for 1,277 hotels near JW Marriott Essex House New York in New York City, NY. This two-hour self-guided walking tour highlights hidden gems within the park. Now, wanting to dip a toe into the travel scene again, we have booked a few trips. Thank you! Guests can relax and enjoy a variety of beauty and spa treatments. From the customer service to the set up to the, Adriana P. said: Where do I begin? When we arrived we were greeted by the wonderful staff, and at breakfast and around the hotel the staff were all super friendly and chatty too. Restore your energies with a relaxing spa treatment, work out in our modern fitness center or indulge at SOUTHGATE Bar and Restaurant after a day exploring New York City. There are similar hotels available. Open for https://www.marriott.co.uk/hotels/maps/travel/nycex-jw-marriott-essex-house-new-york/?directPageRequest=true. Check-in was quick and pleasant. When I travel to NY, occasionally the pricing at the Essex House is within company policy. Sheryl Crowhas been photographed walking out of the golden doors, andAngelina Jolieis rumored to own a penthouse here. However, only suites have coffeemakers (free coffee is available in the lobby), and both internet access and safes are an extra charge. Full American breakfast, fee from 47.00 USD, Open for lunch and dinner Dress code: Formal Phone: +1 212-371-7777, Open for dinner Dress code: Formal Phone: +1 212-823-9500, Open for breakfast, lunch and dinner Dress code: Casual Phone: +1 212-245-9800, Open for lunch and dinner Dress code: Formal Phone: +1 212-582-5100, Open for lunch and dinner Dress code: Casual Phone: +1 212-541-9000, Open for lunch and dinner Dress code: Casual Phone: +1 212-713-0015, Open for dinner Dress code: Jacket Phone: +1 212-288-0033, 1996 2023 Marriott International, Inc. All rights reserved. We went to the front desk they gave us another room. This July was horrendous. Breakfast It features spa services, a 24-hour fitness center and rooms with custom designed furniture. JW Marriott Essex House New York offers its guests a full-service spa and a 24-hour fitness center. The Hilton Conrad and Thompson Hyatt are both delightful and will get my business again after previous stays. Bed was comfortable enough, towels were nice. We arrived late at night and in fact it was 3am UK time - the checkin was abrupt and unsympathetic. The staff all look very professional and address you by your name, very personalized. The classic New York luxury of the JW Marriott Essex House evokes a more glamorous time, when men wore hats and women wore gloves. No oversized vehicles. Thats very generous gesture from JW Essex House. Even when open it is the worst breakfast I have ever had at a JW. There's an onsite 24-hour business center. But there are ways to get, Youve finally decided to visit New York City, so where are you going to stay? Boasting sweeping Central Park views, this lavish two-bedroom suite offers all the comforts of a residential Manhattan apartment. one day well be back to this stunning hotel! This chic 5-star Jw Marriott Essex House New York New York City is set 1.3 miles away from Empire State Building. Yes, pets are typically allowed, but it's always best to call ahead to confirm. Finally our third room was acceptable but we had other problems. Review tags are currently only available for English language reviews. Do not stay here! As of this. Central Park is outside the front door and the upper west side and midtown attractions are a short walk away. Contact accommodation for availability. In addition the front desk refuses to send water to the room. Is parking available at JW Marriott Essex House New York? Front desk check in were not customer service oriented and not very friendly. Bathroom small but functional. I have shared your feedback with the hotel leadership team to ensure they are aware of your unpleasant experience. There are more places to choose from in the, jumeirah essex house hotel new york city, jumeirah essex hotel, hotel jumeirah essex, Frequently Asked Questions about JW Marriott Essex House New York. While sipping our cappuccinos, we missed the barista made brew we are used to almost anywhere in France and Italy and at most upscale hotels in America. I assured her it was not and that I, again, had proof of that. Now, wanting to dip a toe into the travel scene again, we have booked a few trips. The concierge breakfast buffet amenity for elite members may be about the best in the country. Our room was in the back and was very quiet. Thanks again to Essex House team for our wonderful stay in NYC! I wake up 12/28 and, shocker, the refund is not on my credit card. Rooms Make yourself at home in one of the 528 air-conditioned rooms featuring iPod docking stations and LCD televisions. [2] The Grand Salon can accommodate up to 550 people for a reception or 400 . I expected location and the building itself to be wonderful. Open for JW Marriott Essex House New York 2,373 reviews #307 of 524 hotels in New York City Review Save Share 160 Central Park South, New York City, NY 10019 1 (844) 631-0595 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! My family enjoyed it more I loved going around few blocks shopping to Nordstrom Even is walkable, going to 5th Avenue and to the Rockefeller center and St Patricks cathedral. The service was lackluster. Furthermore condo owners are offered benefits at all JW Brand Hotels and Resorts worldwide as an exclusive offer from Marriott, the building's . JW Marriott Essex House New York. Adjacent is the 24-hour fitness center that, although it is rather compact, offers a good array of cardio and strength-training machines. JW Marriott Essex House New York sits in the heart of Manhattan and is only steps away from Central Park, Carnegie Hall, Museum Mile, world-class 5th Avenue shopping, Theater Row, and more. Some rooms provide interior views while others offer city and park views. My kids were delighted! The Essex House is more expensive than the less iconic, less well-locatedBenjamin, but it offers a similar level of luxury and also features an in-house spa. Weighing the pro's and cons, the pro's greatly great points greatly overcome the complaints. Imagine my surprise the day after I check out when I discover that my free night and 15k points have been refunded to my account, and the hotel billed me for $1022!! She asked how long we would be before going out and then kept ringing on the door bell to find out when we were actually going! Which room amenities are available at JW Marriott Essex House New York? I really cant say thank you enough to every staff I met here I truly highly recommend this hotel for comfort and satisfaction!!! If your travels bring you back to NYC, please feel free to reach out to me directly so we can personalize the next visit. We weren't expecting an upgrade but it would have been nice and the hotel didn't see busy at all to be honest. We finally had the engineer come, and he said oh well the heat is off in the hotel. Gary understands the secret to the hospitality business: Make every guest feel special! With Central Park as the hotel's front lawn, guests have access to the breathtaking grounds and are encouraged to explore through an exclusive Essex House curated tour. Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center. Fact or Fakeout: $500,000 Hotel Packages, Vegas Wedding Chapels, and More! By proceeding, you agree to our Privacy Policy and Terms of Use. Traditional Neighborhood Italian with homemade pastas and flatbread pizzas. I am sorry if this was missed during the booking of your reservation, we try to be as transparent as possible since we understand how important these amenities are to our most valued travelers. Our problem was just a total lack of personnel or any interest in making our stay even minimally acceptable. Lock in the lowest price from these sites. Enjoy amenities including a fitness center, PRIMP Spa and our signature on-site restaurant, SOUTHGATE Bar & Restaurant. Ask the Community Ask a question Q: more. Arrived and checked in and was sent to a room that . There was a covid breakfast at no additional charge. 0.1 miles from JW Marriott Essex House New York Free Wifi Visit hotel website The Ritz-Carlton New York, Central Park View Hotel 1,892 reviews 0.1 miles from JW Marriott Essex House New York Restaurant Room service Special offer Visit hotel website 2022 Hilton Club The Quin New York View Hotel 3,698 reviews I reminded her that my free night certificate would expire on 1/1/23 and that they needed to redeem it from my account prior to then. This is a complimentary event but RSVP is requested: nycexreservationpackages@marriott.com. This room was like an icebox box - literally. Settle into a seat near a cozy fireplace and take in the view of Central Park from our floor-to-ceiling windows. Pre pandemic we traveled extensively. laura.burton@marriott.com. Some guests have reported some maintenance issues in units that were not fully renovated in 2017, including peeling wallpaper and water damage. But service there blew me away! Unlock Member Rates! Many travelers enjoy visiting The National 9/11 Memorial & Museum (4.2 miles), World Trade Center Memorial Foundation (4.2 miles), and Hamilton Park (2.1 miles). The JW Marriott Essex House's premier, SOUTHGATE Bar and Restaurant is named after the iconic hotel's location on the southernmost part of Central Park. Executive lounge was the most bare I have ever seen at a Marriott. This room was like an icebox box - literally. From Jamilla at check-in, to Ramon, to Omar at the restaurant, to guys at the bell desk everyone treated us like we were guests of honor there. Join us for signature brunch selections or after-hours drinks at the cocktail lounge. Unfortunately, my favorite restaurant in house ( Southgate) is still closed although theres plenty of restaurants nearby, walking distance to the Columbus circle. Browse Venue prices, photos and 14 reviews, with a rating of 5.0 out of 5. . This hotel is convenient to the major museums of NYC and Fifth Ave shopping. At this point I have no idea if they will even redeem my free night certificate before it expires--that's their problem, not mine. Not worth the $$$ at all! We. Run run run away!! Wi-Fi is only free in the lobby and other public areas. JFK Airport is about an hour away by car (though driving times vary widely depending on the time of the day), while LaGuardia can be reached in 30 to 50 minutes. We went to the front desk they gave us another room. JW Marriott Essex House New York. We look forward to your next trip. Obviously, Beach Bum Holiday Rentals & Property Management, Tori M. said: I am a traveling nurse, so I often have to find housing site unseen. We did daily walks in the park and enjoyed the route around the large lake. While there are location options for all types of visitors, those looking to stay near Central Park might want to check out these hotels, all of which have rooms, Photo by Rennett Stowe via Flickr The Spring Equinox is just around the corner. However, snagging a prime spot along the parade route can require waking up incredibly early in the morning and jostling with thousands of others for space. The restaurant was open limited hours with limited food. As a Life Titanium member with 1,700 Marriott nights, we were upgraded to a very spacious two room suite. Did not try the dining options but lots of great nearby restaurants, Roc_OnVaca, Thank you for taking the time to let us know about your experience while staying with us. As someone else said on their review, for the money you pay to stay there you would expect it to have stunningly perfect service but oh no! We, unfortunately, were using Marriott points and had a view of the inner shaft. The location is just amazing - right across the street from the park. The expected nightly rate for JW Marriott Essex House New York is around $561; a price that is 51% cheaper than the city average. We decided just to ignore it and proceed about our stay anyways. Please check our partner sites when booking to verify that details are still correct. They have him toys upon arrival, were very kind and super attentive to us..Things are limited with Covid-19 so the lounge for elite members doesnt offer a real breakfast.I think more could be done here perhaps to offer delivered eggs or something upon requestHowever, overall would come back here with my family again. Was upgraded to a great view of CP so added a point. JW Marriott Essex House New York , +1 212-247-0300 4.2 2281 Reviews View rates Overview Photos Rooms Dining Fitness Spa Local Area Map Meetings Weddings Offers View photos New York's Thanksgiving Day Parade Pre pandemic we traveled extensively. At this point, Marriott and Essex House have no excuse for this whatsoever other than sheer incompetence or willingness to defraud their customers. We were there Memorial Day weekend and mask wearing was still required inside the hotel. Inside our recently redesigned hotel in Manhattan, every room and suite boasts Art Deco design elements, plush bedding, and marble bathrooms. Mitt Romneyran by on the street outside. Thanks Essex House! Saturdays at 7am - Learn about the history, culture and architecture of Central Park as the guides from City Running Tours lead Essex House guests through an invigorating run. I would say my expectations are high. I cant begin to describe the horrible nature of our recent stay at this hotel. The city is full of hotels some towering high on iconic roads and others tucked away on busy pedestrian streets or in sleepy boroughs. The Essex House is located just across the street from, and on the southern edge of, New York's magnificent Central Park. Our associates are excited to have guests traveling again and I can assure you this is not the stay we would want for any guest let alone one of our most loyal members. Rollaway beds are only permitted (for a fee) in larger Family Rooms and suites. The iconic "Essex House" rooftop sign was installed in 1932 and has since become a fixture of the city skyline. Breakfast in the on-site restaurant was a complete waste of money. Southgate Bar & Restaurant has direct street access and floor-to-ceiling windows overlooking Central Park, which make it popular not only among guests but among visitors and locals alike. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. We stayed at this hotel in January and had a great stay. Art Deco touches, such as velvet chairs, silk-like curtains and bed skirts, patterned carpets, and a combination of dark and lighter colors make rooms feel elegant and stylish. Two hours go by and it's now 4:50 and still no email from Madelyn with my confirmation. Treat yourself to SOUTHGATE Bar & Restaurant for on-site dining and mouthwatering American cuisine. Disclaimer: This content was accurate at the time the hotel was reviewed. I have been platinum with Marriott for about 10 years now & travel a lot both for work and leisure. Late 4PM checkout? Excellent location across the street from Central Park, Within two blocks of nine subway lines and several buses, Stylish rooms with pillow-top mattresses, minibars, and flat-screen TVs, Some rooms and suites have wonderful Central Park views, Excellent spa offers body treatments and salon services, Small 24-hour fitness center with cardio and strength-training machines, Casual American restaurant off the lobby, plus 24-hour room service, Extensive flexible meeting space, business center, and catering services, Executive Lounge offers free breakfast, hors doeuvres, and non-alcoholic drinks, Pets welcome for a fee; weight restrictions apply, Some rooms are showing wear and/or have mediocre views, Only suites have coffeemakers (free coffee available in the lobby), Smallish entry-level rooms (common in New York City). We finally had the engineer come, and he said oh well the heat is off in the hotel. SOUTHGATE Bar & Restaurant tempts guests with impressive views near Central Park South and delicious American dishes. Prices are the average nightly price provided by our partners and may not include all taxes and fees.
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