It also happened that StubHub refused to refund a postponed event on the account that it wasn't outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. If you are denied entry or are dismissed from the event due to your failure to comply with the health and safety policies required by the venue, team, or performer, you will not be compensated for your order. Read more about event statuses. Filled out the block for reason. It doesn't look like the case has officially seen the courts yet. Followhim on Twitter at @ProofHearsay. "When all these events got canceled at the same time and the buyers wanted their money back, StubHub didn't have it. It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. | CT Call 211 | Centers for Disease Control and Prevention. pic.twitter.com/onFRrGVh6S. If sellers had events canceled, StubHub would. That guarantee is a promise you'll get your money back. If you want to receive local news alerts, please download our WPXI News App. If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. Now, the company is the subject of two class action lawsuits It was a waiting game until March 30. StubHubs Policy on Venue Health and Safety Protocols, COVID-19 Impacted Event Policy - What You Need to Know Before You Go. Irvine, CA 92606. A copy of the Demand for Arbitration Consumer Arbitration Rules form is available for download from AAAs website[10] and a copy is appended to this article as Exhibit B, StubHub Article, Consumer Demand for Arbitration. You can also follow WPXI on Facebook and Twitter. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. 72 hours prior to the event). So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. StubHub's sole discretion (unless a refund is required by law)." 24. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. StubHub was pressing hard to get money. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. All Rights Reserved. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. In the past, cancellation prompted a full refund from the online ticket broker. As if the cancellation of sporting events and concerts wasnt enough. FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. [8] See Paragraph 22, Section B, titled Arbitration Procedures, regarding the requirement that you must submit a Notice of Dispute form before filing a refund arbitration claim. But StubHub was the one that caused the grief," Farley told CBS2's Natalie Duddridge on Thursday. Russell Westbrook is being left wide open on offense, and hes still hurting the Clippers. Consumers shouldnt have to underwrite the business problems of this company that can no longer honor the agreement they made, he said. If you paid for something thats not being provided and material terms of that contract have not been met by the provider, youre entitled to your money back. If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps. ", According to the suit, StubHub found itself in the current jam because it pays for tickets before events occur, "exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers.". While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. Farley said refunds should be a piece of cake. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. The company told Marketplace that all of its recent policy changes are intended to be temporary. Legal Statement. The answer is yes, StubHub is legal. If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. Simply go to yourStubHub Walletand click the Request cash refund button on the appropriate credit. 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled . 2023 Minnesota Public Radio. Also, always look at the delivery date for the tickets to ensure they arrive before you leave . "@sukhindersingh, that's not going to go over very well.https://t.co/GeNuH5WD4l pic.twitter.com/zHYY2Tp6Fg. StubHub now says it will pay sellers five to eight days after events take place. Looking to sell? To enjoy unlimited access to our journalism, subscribe today. I still printed out the notice of dispute. Whenever that might be. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. Got our money back last week. StubHub will cancel payment to the seller (or recover the payment if it has already been paid). Unless you want a refund. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . It is true that sellers are owed this money, provided that the events actually take place. By choosing I Accept, you consent to our use of cookies and other tracking technologies. Its important to know your consumer rights when you ask for a refund. Prefer a cash refund instead? The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. Avoid touching your eyes, nose and mouth with unwashed hands. Recently, we announced this as our standard policy for canceled events, with refunds available in jurisdictions where they are required. Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. That means all of those remaining or yet-to-be-played games hang in limbo. S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors. No problem. 8 Feb 2023. Now, StubHub customers can't even get their money back, after a change in company policy amid the coronavirus pandemic. Join us for a free, virtual event for International Women's Day on March 8! Required fields are marked *. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. I want to assure you that StubHubs FanProtect Guarantee protects every purchase the ticket you have purchased on our site will get you into the event or we will make it right, reads the update, which is also signed by Cassidy. Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of. If your event is canceled and not rescheduled, you'll automatically receive a full refund back to your original method of payment. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. Buyers of NFL tickets agree to the NFLs supplemental health and safety terms and all team-specific terms available therein. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." AZ, CO, CT, IL, IN, IA, KS, LA, (select parishes), MD, MI, NH, NJ, NY, OH, OR, PA, TN, VA, WV, WY, CA-ONT only.Eligibility restrictions apply. The credits are valid through the end of 2022. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. The StubHub policy for rescheduled events is that the tickets are good for the new event and you can either attend or sell the tickets. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. Call 1-800-GAMBLER. StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. Edit: People are asking a bunch of questions, so here is the article with StubHub's statement. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice| Do Not Sell/Share My Personal Information| Ad Choices StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Lets pick a winner in every mens college basketball conference tournament. Buyers turn to credit card disputes to recoup cash. [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. Just remember you may not be given a new ticket or wristband for certain events if the ticket does not scan. More: Stay up to date on all of MLives coronavirus coverage. If you want to file a refund arbitration claim against StubHub for COVID-19 related event cancellation, you should follow the steps below. StubHub updated their policy today. If you have tickets, the first thing to do is decide what you want. If a ticketholder cant attend, they can resell their tickets on StubHub with no selling fee. Theyre trying to tell people they either have to accept a voucher for a percentage more than the ticket price or theyre going to reschedule the event, he said. News provided by The Associated Press. Live Updates:The latest on coronavirus in Wisconsin, Daily Digest:What you need to know about coronavirus in Wisconsin. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation and violations of various California consumer protection laws. Its a material term of the agreement, Kimmel explained. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. Its been well-reported in the media[2] and is the subject of a class-action lawsuit. This Rewards Cash is ready to be used right now through the Vivid . In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. But on March 25, StubHub changed the terms of its guarantee, giving it the discretion to make a full refund or issue the 120% coupon, according to the suit. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. Explain your scenario, and provide any applicable evidence. But is StubHub legal? StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. And StubHubs award-winning customer service is on standby to help with any issues or concerns. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. May 3, 2021, 9:57 AM PDT StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it. Sorry we couldn't be helpful. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. The NHL suspended its season March 12. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. If they cant produce to you what you paid for in and around the same time you bought it to occur, then, youre entitled to your money back. August 20, 2020 / 6:06 PM Date of experience: 20 January 2023. What is your rescheduled or postponed event policy? View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. wearing a mask at all times, providing proof of your COVID-19 vaccination status, submitting proof of a negative COVID-19 test within a certain period of time, etc.). If the event for which you bought ticket (s) was cancelled, as indicated on your Notification, you are entitled to a refund of the paid value subject to the exclusions as set forth herein, unless the Event Organizer is offering a Credit (as defined below), and you want to accept that Credit.

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