how to add exclusions in sophos central

SSPService.exe consuming huge amounts of RAM - Sophos Community You can use variables when you set up scanning exclusions. Number of Views 1.96K. As you mentioned Splashtop, do you know if the devices in question are using "Splashtop Streamer"? Process (Windows). Can this be done from a command-line command? I have a similar question. This also excludes files that the process uses (but only when they are accessed by that process). It adds an exclusion for the Detection ID associated with this specific detection. New Sophos Support Phone Numbers in Effect July 1st, 2023. If you set up a scanning exclusion for C: it excludes all of your C drive. Managed by Sophos Central Go to Server Protection. Suppress an alert for a known entity. Make your exclusions as specific as possible. On-Premise Endpoint requires membership for participation - click to join. Under Configured permissions, click Grant admin consent for <account>. Check if your administration role has access to both Endpoint and Server protection. Always use the following permalink when referencing this page. Two Application Event log entries on the server: Task Category: CryptoGuard: Detailing the application, list of files, and the attack being intercepted and blocked. Think carefully before you add global exclusions because doing so may reduce your protection. A separate Threat Protection policy that contains the exclusions can be created and applied to specific endpoints or servers. When we try to access the PCs via Datto RMM WebRemote or Splashtop the connection is unsuccessful. Exclusions may significantly reduce your protection. For example, to exclude a /16 range: On Windows guest VMs protected by a Sophos security VM, you can exclude a drive, folder or file by full path. https://docs.sophos.com/central/customer/help/en-us/index.html?contextId=exclusions-guide. Copy the Detection ID from the detection event you want to exclude. It's risky to generalize the exclusion to cover more files and folders that you need to. Try to use policies to set exclusions that target only specific users or devices, rather than global exclusions. Benedict from the Sophos Community shows you how to create Scanning Exclusions in Sophos Central. Under Protected domain, click Create new and create an address group for the mail server's domain name. Here are some examples of the use of wildcards. Support Downloads Sample Submissions Sophos Community Sophos Labs Sophos Trust Center Support Portal User Guide Twitter Support If you want to exclude files or folders from scanning only for some servers, you can do this using a Server Threat Protection policy. - Systems running Sophos Central Server Core Agent exhibit high CPU and RAM usage after updating Splashtop Streamer. You can exclude files, websites and applications from scanning for threats, as described below. Use Exclude remote files option for excluding files that are not stored on the local drive. Device isolation (Windows). I would either speak to your administrator and ask him to authorise the exe having explained what it does or find out why it is being detected as exhibiting suspicious behaviour, maybe it just needs to be signed. This myexe has been detected by Sophos as a file exhibiting 'Suspicious Behavior'. If you want them to apply only to certain users or servers, use the exclusions in Sophos Central Admin policies instead. The following rules apply: Process (Windows): You can exclude any process running from an application. If you're adding exclusions from threat protection, or you've seen warnings about your exclusions in Account Health Check, read these guidelines to stay safe. You can also exclude by Detection ID. See Stop detecting an application. Examples: Potentially Unwanted Application: Here, you can exclude applications that are normally detected as spyware. Be careful if you use this wildcard to set up exclusions as it reduces your protection. This video takes you through setting up exclusions. This article provides an easier way to make exclusions via the Devices list. I suggest giving this a try if you continue to experience issues.- Splashtop Version 3.5.8.0. Global exclusions pushed from Sophos Central Enterprise are merged with the Sophos Central Admin list. You can exclude a drive, folder or file by full path. You can still stop detecting applications, exploits and ransomware from events. You can use the wildcard * for file name or extension but *. Thank you for your feedback. Go to Email > General settings and verify that the firewall uses the MTA (Mail Transfer Agent) mode. You can exclude applications that are normally detected as spyware. However, if the behavior is different, for example different paths or files, the Detection ID is different and requires a separate exclusion. and *. Thank you for your feedback. Hi Sophos experts. Sophos Central Server: Automatically excluded third-party products, Sophos Endpoint Security and Control: Exclude Windows items from scanning, Sophos Endpoint: File and folder exclusions do not work, Active Directory (Domain Controller, Windows Server 2008 R2, 2012, and 2016). This myexe has been detected by Sophos as a file exhibiting 'Suspicious Behavior'. Add and sync users with a directory service. Add the remaining time on the older licenses (50 licenses x 6 months = 300) to the time on the new licenses (50 licenses x 12 months = 600). Sophos Support can give you a detection ID and you can then exclude the false positive detection. The customer now has 100 licenses. Select the company and hit Launch Sophos Central. Under Allow relay from hosts/networks, select the mail server. I only entered the long form and that was enough to do the trick. Don't exclude folders where malware is most often located. To exclude certain applications from checking, use Exploit Mitigation Exclusions. Long filename/path, and you have only excluded the short filename/path. If it is at the end of a string it can match zero characters. Always use the following permalink when referencing this page. If possible, enter the full path from the application, not just the process name shown in Task Manager. https://docs.sophos.com/central/enterprise/help/en-us/index.html?contextId=global-exclusions. Exclude applications that are normally detected as spyware and previously detected exploits from scanning and detection (Windows/Mac). See, To stop checking for an exploit that has been detected, use a. 1. The Add Exclusion dialog is displayed. If you make a real-time scanning exclusion for say "C:\test\test.exe" in the Threat protection policy (or global exclusions), then this will be picked up by NTP. I'm a software developer for a team that distributes an exe (let's call it myexe.exe) that is getting flagged by Sophos Anti-virus for suspicious activity. Click Activate Account. In the Exclusion Type drop-down list, select Detection ID. Always use the following permalink when referencing this page. Click Add Exclusion (on the right of the page). https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/ConfigureMalwareProtection.html, https://docs.sophos.com/central/Customer/help/en-us/index.html, https://community.sophos.com/community-chat/f/user-assistance-feedback. I've implemented the suggested fix in the article for the most affected customer - hopefully this is the answer. You can use the wildcards ? From Global Exclusions or a Threat Protection policy that applies to the Servers running Splashtop, click ' Add Exclusion ' Exclusion Type = File or Folder (Windows) Value = "C:\Program Files (x86)\Splashtop\Splashtop Remote\Server\log\" The path might need to be adjusted, depending on the install location Active for = Realtime and Scheduled Go to the Windows Exclusions tab, then click the Add button. Exclude from checking any process that runs from an application (Windows). the problem is that the endpoints are on completely different . Recommended vendor exclusions for use with Sophos products on Windows You can add an exclusion for a network drive using the following format: You can use wildcards when you set up scanning exclusions. For example, you might want to exclude an application that is incorrectly detected as a threat until the problem has been resolved. matches all files without an extension. I was able to locate the following article which may shed some more light on this issue. We recommend that you don't use this wildcard by itself. Sophos Specify the exclusion using the same name under which it was detected by the system. Sophos Central Adding Exclusions - YouTube Sub-estates won't be able to add to the Global exclusions list from Global Settings. Configure Azure AD to allow users to sign in using UPN - Sophos Central Exclude websites from checking (Windows/Mac). Help us improve this page by, An app is incorrectly detected as malware, An app is slow when it writes to or reads from a folder, Exploit mitigation or ransomware wildcards and variables, Malicious Network Traffic Prevention (IPS) (Windows) exclusions, Manage settings for Sophos Central Self Service, Impersonation Protection and VIP Management. Even though the folder exclusion initially fixed the problem for us, we have also today had to add a global exclusion for the process sragent.exe too. Code in this location is not scanned. Benedict from the Sophos Community shows you how to create Scanning Exclusions in Sophos Central. Sophos Central Admin: Exclude items from the Device list Exclude from checking any process that runs from an application (Windows). See Server Threat Protection Policy. You can exclude files, websites and applications from scanning for threats. You might no longer need exclusions that were used to fix an issue or comply with a third-party vendor's recommendations. Use a process exclusion for the full path of the app. These folders include the following: We recommend that you don't exclude these folders from scanning because this reduces your protection significantly. How do we get to know that and how do we get rid of that behavior from that exe? Thank you for your feedback. For more information on how we detect threats see Sophos Threat Center. INFO: What directories need to be excluded from resident virus scanning and regular backups? If possible, enter the full path from the application. In the Events list, find a detection event for that app, click Details and then Allow. Follow our links to learn more about using exclusions safely and effectively on your operating system: These examples show you how best to use exclusions to deal with common issues. Sophos Endpoint: File and folder exclusions do not work > Exclude the app by using its SHA, if available. Don't exclude folders where malware is often found, such as system files or startup folders. Mitigation: Detailing the application and the targeted files. Add an exception for "Network Threat Protection" It's risky to generalize an exclusion to cover more files and folders than you need to. It will remain unchanged in future help versions. Thus /24 equals the netmask 11111111.11111111.11111111.00000000. You can exclude specific network traffic from inspection. A process exclusion will ignore everything that the process touches or loads, including other non-excluded files, network connections it makes or does, and so on. These are not added to the global exclusions list you can view and edit in Sophos Central Enterprise. Remove any unnecessary exclusions. Please copy it manually. Adding Scanning Exclusions is the easiest way for customers to allow blocked applications, websites or Potentially Unwanted Applications.Skip ahead to these sections:00:12 Overview00:44 Exclusion Types03:40 Scanning Exclusions05:20 Intercept X Exclusions07:00 Policy ExclusionsRelevant Documentation:https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/GlobalSettings/GlobalExclusions/ExclusionVariablesWindows/index.html#using-scanning-exclusions-safelyhttps://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/GlobalSettings/GlobalExclusions/MitigationExclusionsVariables/index.htmlJoin our Sophos Community at community.sophos.comMore helpful videos at techvids.sophos.com Distribute the time over all 100 licenses. I am having the same issue. 3. Review remediation actions that were taken for the detected entity. Find more information about PUAs in the Sophos Threat Center. How can this be accomplished? We have had several complaints from different Sophos Intercept X Advanced users that their Windows 10 PCs are running extremely slowly. In our example, the range includes all IP addresses starting with 192.168.0. Exclude folders or applications from ransomware protection. If an option is locked, global settings have been applied by your partner or Enterprise administrator. A process exclusion will ignore everything that the process touches or loads, including other non-excluded files, network connections it makes or does, and so on. Product and Environment Sophos Central Server Core Agent Sophos Central Windows Core Agent They can add global exclusions from the events list. See Using exclusions safely. Sophos Central Public Update Cache using FQDN Jelan from Sophos Support describes how to create scanning exclusions for specific users in Sophos Central. Setting Scan Exceptions - Sophos Home Help

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