We look forward to your next visit to Saint and Sofia. Very impressed with the service. One star: Dont buy these pants. Have a great day, Sophie. I like I can get the same thing and saint and Sofia dont keep changing for no reason if something sells well keep selling it. High quality fabric and well cut shape, made to an excellent standard. I can provide my credit card statement if needed. Each month we introduce a considered edit of new, on trend styles. Have a nice day, Sophie, Fast deliveryPleated culotte trousers fit perfectly & the material is exceptional quality Its lovely to be able to purchase high end quality without an extortionate price tag. Being petite, finding short length trousers that are stylish, decent quality and cut was difficult. As a runner I find shoes are rarely re obtainable as options are always changing. Get to know the best shop place your (online) order. Looking forward to taking them on holiday with me, Hello Georgina,Thanks for sharing your positive review. Have a nice day, Sophie. Hello Amanda,Thank you so much for giving us 5 stars. Disappointing as I won't buy clothing from here again incase I get caught out, it was my first and last time. The cotton is robust and falls beautifully allowing me to wear it open or zipped. Have a nice day, Sophie, Attractive clothing on website. United States. Welcome to our help centre. Shocking. Great coat, really high quality delivered free and quickly! Have a nice day, Sophie, Attractive clothing on website. The cotton is robust and falls beautifully allowing me to wear it open or zipped. Very impressed with the service. Excellent quality, fit and comfort. Saint and Sofia are very straightforward to deal with.The style of clothes is relaxed but with the potential to either dress up or down.I would recommend both the products and the process to anyone who likes to dress well without a lot of fuss. Attention to detail on the finish, and they look even better than on the website. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I enjoy shopping with Saint and Sofia, one dress particular is very flattering on me so have bought it in various prints. Were grateful for your 5 star review. But they do not allow you to return an item without taking out return shipping fees. Hell Nicky,Thank you for your feedback. Shape was odd and very unflattering. Everything I've bought from here has lasted years. Hello Marcia.We are happy youre pleased with the results and that we were able to help. Here are 8 tips for writing great reviews. Date of experience: 22 April 2023 Reply from Saint and Sofia 28 Apr 2023 Hi Neil We hope to have you back soon! We are glad to hear that our return policy was helpful, and you were able to get all sorted out. I feel S&S need better web design and management. Cheers, Stacey, Very slow to process refunds and they don't make it straightforward - returns label has to be printed out at home, delivery fee is deducted from refund and it takes them ages to process. Attention to detail on the finish, and they look even better than on the website. We appreciate your trust. Pick up the phone. Thanks for sharing. All rights reserved. A delicious murder mystery set in the heart of England's greenest countryside. Then add your item (s) to basket and proceed to checkout. Cheers, Stacey. Joel Keller Decider. The website clearly states "free shipping and returns". Find companies you have experience with and write reviews about them! Hello Evelyn,Were always happy when customers like you enjoy your time at Saint and Sofia. The items I purchased fit really well - I'm a 14 and items are true to size. Parcels arrive swiftly & well packed. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Hello Lorraine,Thank you for your feedback.We are very sorry to hear you disappointed with your bag.We pride ourselves on high quality products using the highest quality of raw materials which our in house production team source directly.With regards to your query about our return policy, you have 14 days from receiving your item to let us know if you would like to return it via our Return An Item page on our website.You then have a further 14 days to send the item back to our returns warehouse to be eligible for a refund.Returns outside of this time will be eligible for store credit or exchange.Thank you for your understanding.Sophie. Have a wonderful day, Sophie, I have bought five Saint and Sofia dresses to date and the first ones I bought in 2001 were very good quality, they were long and the material was thick. This is 14 days with their delivery time slotted on as well. I have loved S&S since discovering them in January 2020 when I was on the hunt for black trousers for work. A delicious mid summer murder mystery set on Lavender Lane, in the pretty English village of Little Crofton. GB. unfortunately i had to return 1 item as it was too big but exchanged for a smaller size . My first purchases arrived this week and I couldnt be happier. Love Saint + Sofia and their clothes. Really lovely quality tee shirt, the cream is a great alternative for those of us who don't suit white! Disappointing as I won't buy clothing from here again incase I get caught out, it was my first and last time. Thank you so much for your nice review. Modelling of outfits provides a good impression of how clothes will look when worn. Have a nice day, Sophie. BBB Business Profiles are subject to change at any time. Here are 8 tips for writing great reviews. Have a nice day, Sophie. If yes, will you rate them on a five-point scale? As a matter of policy, BBB does not endorse any product, service or business. Hello Alexandra,Thank you for your feedback.Naturally, we are sorry that you've been left feeling this way and that you have found our return policy to be less flexible.We offer a 28 day return policy, 14 days to notify us, then a further 14 days to send the item back.We also offer 365 days to still return and these will be eligible for store credit or exchange. Ive just received my first order from Saint and Sofia. So pleased I finally found Saint + Sofia! Really lovely quality tee shirt, the cream is a great alternative for those of us who don't suit white! Shipped an order to me for $5.95. We welcome feedback from Saint and Sofia customers to write a review with their product, order and service experience. Hello Yvonne,Its lovely to hear your kind words of appreciation about your purchase at Saint ands Sofia. So pleased I finally found Saint + Sofia! Cheers, Stacey. This is terribly dishonest. Since then, I have purchased nearly 60 items from them for myself and loved ones and I can safely say the quality always impresses me, and items always look and feel better than they appear online, which brings me to the downside. I was charged $157.94 and $63.55 for the items, and again, never received an invoice from the company. Have a nice day, Sophie. Everybody together now decides which shops are worthy and which aren't! Shown: Team Gold/White/Alabaster. I just started a return on an item to then realised you have to return within 14 days otherwise you get a credit note. Have a nice day, Sophie. We appreciate your support, and were thankful for your trust. Saint and Sofia Reviews | Read Customer Service Reviews of Additionally, when I tried to use their return portal, if I was able to submit a return, it shows that $20 would be deducted from my refund, even though the initial shipping was free, and according to their website shipping in the US is $5.95. My order arrived very quickly and the quality of the items i purchased were very good. Total hassle, won't bother shopping online with them again, Hello Sarah.Thank you for your feedback.Please contact our customer care team at care@saintandsofia.com with your full name and order number so they help you resolve the issue. Hello Ruth,Thanks so much for your positive feedback and good vibes.Were happy that youre happy, and were looking forward to your next visit.Have a nice day, Sophie. Replies to negative reviews in < 24 hours. Finally, your vacation has arrived. Cheers, Stacey. I cant wait to wear them both. Saint and Sofia - sustainable, ethical and responsible. Saint and Sofia Review: Favorite Jackets from Slow Fashion Brand Our styles have been featured in Vogue, Vanity Fair, Stylist and Harpers Bazaar. My order arrived quickly and was packaged well in a large paper envelope. Hi EmilyThank you so much for your review. I have loved S&S since discovering them in January 2020 when I was on the hunt for black trousers for work. Maybe they are a pair of jeans, or well-fitting work pants (read my guide HERE ). This item was shipped from within the US and is being returned to a location in the US. So far been really impressed with every piece.I have had so many comments in my colbalt blue bag. We are glad to hear that our return policy was helpful, and you were able to get all sorted out. Hello Kathryn,Thanks so much for your kind words! Beautiful good quality classic black top. Help Centre | Saint and Sofia UK - Saint and Sofia UK Have a nice day, Sophie. If possible, please have more petite options. Hi AliaThank you so much for your 5 star review. What?? Very pleasant medsages always from customer service when needed. Dress arrived within two days, nicely packaged and I also received a discount voucher. With over sixty new styles to choose from, find your inspiration for your summer looks. Saint and Sofia creates fashion and accessories that are fair and sustainable. Very happy all round with my experience. I tried to return the dress, with all the mischegoss that's already been mentioned in other peeps' reviews. We hope to have you back soon! Four months after purchase. Have a lovely day, Sophie. I have a screen shot of this exact language. Have a great day, Sophie. Everything I've bought from here has lasted years. Hello,Thanks for your feedback.As per my colleague's email, we do offer a free return label for exchange and store credit.We do provide a return label for refund. You should never purchase anything from the company, ever. I cant wait to wear them both. Let alone they are saying free returns easily mislead!! Black dress is great and will be worn to death! This is terribly dishonest. Have a lovely day, Sophie, Beautiful shoes - great quality- delivered on time . Not worth 79. Lots organic clothes. It comes in two parts - a dress and a sleeveless top. If possible, please have more petite options. Here are 8 tips for writing great reviews. Hello Kathryn,Thanks so much for your kind words! Thank you so much for giving us 5 stars! My items were ordered in Dec. W 12 / M 11. Replies to negative reviews in < 24 hours. Have a nice day, Sophie. Here are 8 tips for writing great reviews. Add to Bag. Very impressed with the service. These are not cheaply priced items. Losing weight is always a challenge. We also ensure all reviews are published without moderation. Read honest reviews of Saint+Sofia here before visiting their website. Have a nice day, Sophie, Fast deliveryPleated culotte trousers fit perfectly & the material is exceptional quality Its lovely to be able to purchase high end quality without an extortionate price tag. 2023 Trustpilot A/S. Saint and Sofia creates fashion and accessories that are fair and sustainable. Not received yet so can't comment further, Hi KimThank you so much for your review.We are so happy to hear you are happy with your purchase!Enjoy,Stacey. Please choose your country store, depending on where you would like to receive the delivery of your order. Each month we introduce a considered edit of new, on trend styles. Love Saint + Sofia and their clothes. For an otherwise awesome label: the website issues (and occasionally the customer service practices), sadly, keep letting them down. But S+S must put a lot of our $$ towards their photography because they look great online but in realitynot so much. I didn't find the right size with my first two orders, however the return and exchange policy is fine and when there was an issue it was sorted out promptly and with good service. Delivery has also been on time and items well packaged. I won't be shopping this company again. A bloody fox just ran off with one of my highly prized saint and Sofia sandals 2022 so I was delighted to find the sandal still available and in my size. But they do not allow you to return an item without taking out return shipping fees. Wide Leg Straight Leg Jeans High Waisted Slim Leg Chinos Leggings Work Betty Wide Leg Pant - Black Soft Focus $99 Usual Retail: $150 Cambridge Tailored Pant - Hot Pink $164 Usual Retail: $220 Suggested companies are based on peoples browsing tendencies. Have a nice day, Sophie, Delivery was quicker than I expected. Good prices too. Hi AliaThank you so much for your 5 star review. Not received yet so can't comment further, Hi KimThank you so much for your review.We are so happy to hear you are happy with your purchase!Enjoy,Stacey. For an otherwise awesome label: the website issues (and occasionally the customer service practices), sadly, keep letting them down. We have a team of over 50 people serving 700,000 customers from dedicated fulfilment centres in the UK, USA and Europe. The order numbers were *********** and *********** for reference. On February 23, 2023 I purchased two separate orders from Saint and Sofia. Everything I've bought from here has lasted years. Was it money well-spent or an absolute waste of time? Do you agree with Saint and Sofia's 4-star rating? We hope to serve you again soon. A great start! I would never order from them again as they are not the sort of company I would like to do business with. Thank you for choosing us. Very pleasant medsages always from customer service when needed. Have a nice day, Sophie, Attractive clothing on website. The website kept pushing me to exchange. The company replied to my 10/21 review (though not to my 10/16 or 10/20 emails to customer service or any of the phone calls Ive made to customer service since early in the month) telling me to call them and that Id get my refund after returning my itemto an address I need to request from their customer service department over the phone or via email Youve got to be kidding me, Saint and Sofia.
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