Orginal cost at honda estore $145 and i was told $190. HE ALSO RUSHED ME THROUGH THE SIGNING PROCESS AND LITERALLY PULLED AWAY THE CARFAX FROM UNDER MY HANDS AND SAID I DONT HAVE TIME FOR YOU TO READ THIS NOW, YOU CAN TAKE IT HOME AND READ IT! We are so glad that he could get you and your automotive needs seamlessly taken care of! This was overall a terrible experience, and they TRIED TO SCAM ME FOR HUNDREDS OF DOLLARS. There was no indication on the website that I made the appointment on that it would take such a long time. Since then the check engine light started to have an odd behavior: on and off cyclically. I am sorry for the inconvenience. Hall Honda | Complaints | Better Business Bureau Profile I declined the offer and bought a battery from costco for $109 and replaced myself, Thank you for taking the time to share your feedback regarding your recent visit with our service department! SO PLEASE DO NOT TRUST DUBLIN HONDA SALES ,SERVICE OR ANY OF THE MANGERS SPECIALLY THE OWNER KENNETH! CERTIFIED VEHICLES SHOULD NOT HAVE ANY ISSUES BCUZ THE FACT THAT ITS BEEN CERTIFIED! BBB Business Profiles may not be reproduced for sales or promotional purposes. with. when you enroll in one of our E-Mail Reminder Services, request information, or use any of the other interactive portions of our Web sites, is securely maintained on our Web server and internal systems. I had the pleasure of working with Amy Pickens at Germain Honda for my recent service visit. More, The General Manager Jim Bailey of Ken Harvey Dublin Honda Absolutely truly unprofessional behavior for the service manager. I went for an oil change and I left with four new tires (and an oil change). *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. So I went back to the dealer about 6 months later. At our Honda car repair and service center, it is our goal to make sure you drive away happy and confident that you've made the right chRead more. My career in the automotive industry began in 2007, and I joined Germain in 2015, transitioning to the Honda team in January 2021. The service advisor indicated that I was unsafe and that my car would sustain substantial damage if I didn't take care of it immediately. Not even a fixed ETA, never going back to dublin Honda! After driving some distance I noticed from the mirror that the window sealing rubber flying beside the window. As said before, the problem is not just with the Check Engine Light but several other lights as well. IN ANY CASE THE CAR FAC DID NOT REPORT ANY ACCIDENTS BUT THE CAR WAS CLEARLY IN AN ACCIDENT SO THE NEXT DAY WHEN I DID SEE THE WINDSHIELD I THOUGHT MY CAR HAD BEEN VANDALIZED OVER NIGHT. Despite the difficulty of the service, Germain Honda got it done, kept me fully informed and was extremely fair in their customer pricing. EVEN THO ITS NOT TURNING OFF WHEN IT IS SUPPOSED TO! 4.5. Great customer, Stephanie B. said: I went here with my Hyundai on a Saturday because the dealership, Scott W. said: Great family owned business. 23,770 Favorited the service shop. Our dealership will take reasonable physical, electronic and managerial measures to safeguard and secure any information you provide to us (e.g. Structure My Deal tools are complete you're ready to visit Hall Honda Virginia Beach! Always friendly and helpful. Dublin Honda 6300 Dublin Blvd Dublin, CA 94568 Sales: 925-794-8810 Service: 925-794-4837 OPEN TODAY: 9:00 AM - 8:00 PM New Used Cars Trade or Sell Specials Service + Parts More Info We're Hiring! Amy Pickens May 15, 2023 - Germain Honda of Dublin responded Thanks so much for stopping by to share a 5-star review of our service team! They also said that there was a fluid leak that would cost $790 to fix, but I genuinely do not trust this to be factual. Rich Newsome - General Manager. THIS SIDE MERROR, THE FRONT BUMPER AND THE BACK BUMPER WAS BROKEN! More, xxxxtiest customer service ever, more than 2 months and Mark, thank you so much for the 5-star review! Dublin Honda is one of the leading Honda dealerships in the greater Pleasanton, Livermore, Hayward, San Ramon area, offering excellent customer service, a friendly environment, attractive . Tells me of things that can wait till the next time I bring the car in. The manufacturer called the vehicle back to have the cylinders replaced. On January 11th, Mr ****** purchased a used 2014 Toyota Tundra 2wd truck. Germain Honda of Dublin. BBB Business Profiles generally cover a three-year reporting period. I want for any oil change, and they next day, there was oil in my garage floor. After the customer started yelling at one of the express advisors the customer came over to the main shop. OUTSTANDING JOB!!! I went from new car joy, to unhappy boy. Anytime you visit our Web site, we may gather certain non-personally identifiable information regarding the means you use to access our site. We don't always carry the part as we told the customer but we were willing to order it and put it in for the customer. Thanks! They suggest me to go another lane to have the engine checked. The car as pictured online did not meet my expectations when I arrived in person, and I repeatedly had to ask for the included fix a flat kit for the vehicle. Based on CARFAX Service History, Germain Honda of Dublin specializes in these makes, in addition to many others. I brought it in to see what that was about and when they ran diagnostics and cleared the engine light and codes they say they saw nothing wrong with the vehicle. Use bait and switch sales tactics. ", "Please go!" I was originally quoted 1- 1 1/2 hrs. IN ANY CASE THE CAR FAC DID NOT REPORT ANY ACCIDENTS BUT THE CAR WAS CLEARLY IN AN ACCIDENT SO THE NEXT DAY WHEN I DID SEE THE WINDSHIELD I THOUGHT MY CAR HAD BEEN VANDALIZED OVER NIGHT. I CALLED AGAIN THIS TIME LOUIS TOLD ME I SHOULD LEAVE THE CAR FOR INSPECTION WITH SERVICER OVER NIGHT FOR INSPECTION. After phone calls back and forth with dealer I find out she saw *** floating around and just called and reactivated the gap on a car I haven't owned in almost 3 months. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I feel something wasn't tightened or cleaned up after the job was deemed "finished". very inexperienced and very inexpert, with no advanced knowledge about electrical wiring and mechanic. I should have a car that runs perfectly when I invested my money and time with these people. THEY SOLD ME CAR WITH BROKEN WINDSHIELD! I NEVER GOT A CALL BACK THE NEXT DAY LIKE I WAS SUPPOSED TO. This wasn. (2) Their maintenance was done at Ken Harvey's Dublin Honda was done on condition that they perform a free diagnosis on the check engine light problem as well as other light problem. Several models they had attempted to pitch were severely damaged to which multiple salespersons would either deny the severity of these damages or outright lie about the issues at hand. So I drove back immediately to Dublin Honda. I expected a certain level of care and customer service. Bulletin 14-0.34 Warranty Extension, Civic Paint Cracking expired 11/14/2019. Great prices on a big selection of New and Used Hondas, plus a state-of-the-art Authorized Honda Service Center. The tech said that they were completely worn down to the service limit in the front and the rear and wanted to charge me $750 to replace them. I found the sealing rubber was totally torn off by the automatic car washing machine. They made me wait hours at the rest area, but could not even fix the issue. Showing 3,889 reviews May 21, 2023 SALES VISIT - USED I am very happy with my service at Germain. Best regards, She stated the administrative office does not work weekends but they would send me a receipt on 1/11. The vehicles drives normally but several lights started to behave erratically. We are sorry to learn your visit wasn't the 5-star experience we work hard to deliver to all our guests. BBB Business Profiles may not be reproduced for sales or promotional purposes. I replied to the dealership via email on 12/08/2022 at 7:03 am requesting the written dealership statement. THERE WAS EVEN YELLOW PAIN ON THE FRONT BUMPER FROM WHATEVER THE CAR HAD HIT! But since then many lights on the dashboard started to behave strangely. Our dealership may use other companies and individuals to perform certain functions on our behalf. OR THE BALLED WHITE GUY WHO WAS EVEN MORE RACIST THAN WAIS! We contacted the Dealer and spoke to Shannon ******* She said they didn't do anything that would cause this. Wais the salesman is a manipulative lier! very inexperienced and very inexpert, with no advanced knowledge about electrical wiring and mechanic. My payment of $428+ is NOT for a bad and careless routine maintenance job like this. He always explains things that need to be done in terms I can understand. I have called several times and left messages for Don. Please remember that, unless otherwise stated, any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information in these areas. The "help" section of the toolbar on most browsers will inform you on how to prevent your browser from accepting new cookies, how to have the browser notify you upon the receipt of a new cookie, or how to disable the use of cookies completely. As for the wiper blades, can't get at AutoZone, but I haven't noticed an issue at this point. OR THE BALLED WHITE GUY WHO WAS EVEN MORE RACIST THAN WAIS! WTH?! You can boast to people how nice you are, but when things go bad or poisonous and your attitude is like this, you do not deserve even 1 star, or even to be in business. The customer became very inappropriate with the staff of Dublin Honda ( bad language, calling names.) International Association of Better Business Bureaus. I have not received a call back fom anyone in 4 weeks. Dublin Honda - Home - Facebook 2,047 Verified Reviews. He kept me informed the whole time, and fully explained everything that was done during the service. The same week as I got the car, the check engine light came on. I reach out many times zero return calls. They ran the code scanner and came back with many other issues and provided a list. ", "Please go!" At that time I was told I didnt have a Maintenance Contract, that I had a Warranty Ken Harvey's Dublin Honda I went home, looking for another way to deal with this. None of this had occurred before the Dealer looked at it. This rating includes all reviews, with more weight given to recent reviews. Dublin Honda in Dublin, CA | Capital One Auto Navigator More by scd798 Employees Worked With Greg Warren, Ryan Laymon, Jennifer Hess, Bob Tschappat Helpful May 19, 2023 SERVICE VISIT With limited notice, we can handle a wide range of routine maintenance and minor repair items. After driving some distance I noticed from the mirror that the window sealing rubber flying beside the window. They also neglected to install all the extra parts that I paid for. He wanted to negotiate an outcome where I paid 50% of the damage costs. Thank you. the E-Mail Reminder Service). All good now! They found a piece of metal in the one tire- removed it and patched it free because I had just had my car in two weeks before for tire rotation. Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more! Honda Odyssey of this particular year had a manufacturing problem with one of the engine cylinders. Richard Lanzone | ZoomInfo Such information is gathered by us in the aggregate and will not be associated with a specific individual without that individual's consent. I have no idea why they needed to keep my car overnight for something so simple, and his casual expectation for me to be ok with it was incredibly manipulative. It is nearing 90 days and I still have no good answers of when things are going to be processed or any idea of when I will get my title or tags. The only way that I could think of that the situation can improve is that if this dealership goes out of busine. The man at the service counter casually said that the tech would message me when they started the service THE NEXT DAY. The representative stated they would email me a "return receipt" on Monday 1/4/2021. I brought my car in for a typical service, A13 which, among a few other things, is a transmission fluid change and an oil change. I CALLED AGAIN THIS TIME LOUIS TOLD ME I SHOULD LEAVE THE CAR FOR INSPECTION WITH SERVICER OVER NIGHT FOR INSPECTION. Best regards, but the service department did damage the first time they touched the car. My service was for a safety recall for the driver and passenger seatbelts. After having examined our current vehicle top to bottom extensively, we have more recently come to find our battery has also become corroded after owning the car for no more than two months in time. I am confident that Ken Harvey's Dublin Honda messed up with my Honda Odyssey's electrical wires when they repaired the engine. is unwilling to take responsibility for a service technician mistake even when presented with the evidence that his service department made the erro Our dealership uses cookies to provide you with the convenience of not having to reenter information, such as user IDs and passwords, multiple times during your visits to our Web sites. DUBLIN HONDA - 197 Photos & 1315 Reviews - Yelp Trying to pump up my bill Honda? If you are visiting our Web site from a location outside of the U.S., your connection will be through and to servers located in the U.S. Any information you provide during your visit will be processed and maintained on our Web server and other internal systems located within the U.S. Our Web sites contain links to other sites. I was advised that it would take approximately 3 weeks to receive that. DURING THE SAME TIME THE CARS AUTO TURN ON AND OFF TO SAVE GAS WASNT WORKING EITHER I HAD TO PAY $200 TO GET A DIAGNOSIS AT THE END FREMONT HONDA TOLD ME THERE WAS NOTHING WRONG WITH IT. name, e-mail address, etc.) Rich Newsome - General Manager. Germain Honda of Dublin Dealership, OH | CARFAX

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