After carefully reviewing your purchase of item #533430, we have confirmed that the item description clearly states that it is a Tester, specifically labeled as "3.3 oz Eau De Parfum Spray (Tester)". Quickest shipping also. And what do they tell me? We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Otherwise, many customers have been pleased with shipping times, product quality, and the customer service they received. Its hard to get in touch with anyone through email and theres no live chat feature. It's like all their responses were written by robots or something. I just got hit with a ?34 bill from DHL on top of the ?125 I'd already paid for my goodies. Hello! Continue with Recommended Cookies. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. The consent submitted will only be used for data processing originating from this website. There are a number of scent-related products that are sold on this website. So I am afraid to buy a big bottle and get a bad product. Read on to find out what is driving demand for cloud in the contact center. Fasts shipping. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of FragranceX.com, Connect with FragranceX.com via Facebook at, Like, share & subscribe to FragranceX.com on YouTube at, See FragranceX.com's portfolio on LinkedIn at. I asked them a simple question: "Is the coupon valid in Canada, even though it's showing on your website?" I thought to myself, "finally, some progress." Easy shopping & checking out. So rude! They were like, "Meh, sorry not sorry." FragranceX ranks 2nd among Perfume sites. I did not realize that the bottles would not have caps on the spray nozzles. They completely ignored my message! I was super stoked to order a perfume for a Christmas gift, so I hopped online and placed my order. Many customers report difficulty reaching the company, as well as delays in receiving orders and problems with the quality of products. And there probably wasn't any warning on their site about it either. As a bargain hunter at heart, I was excited about the prospect of saving some money. Been buying here basically since the internet started. Trust me, it's just not worth the headache and heartache. Lastly, FragranceX also sells testers and sample bottles of perfume. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Sign in using our secure server or Sign in with Facebook Sign in with Google However, for international customers, you'll need to call 001-718-482-6970. Fragrancex.com has always been great to me. Several positive reviews for FragranceX have been found on various review sites. You can email the site owner to let them know you were blocked. Then, to make matters worse, their courier ended up losing my parcel. Wow! 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Well done and keep up the fabulous work. Too much hazzle to return the stuff. Return customer and was satisfied with previous experience. 20% off should be given to those who actually buy from you ladies. Cloud contact center capabilities provide unique operational benefits: Artificial intelligence is a hot topic this year, and organizations are prioritizing ways to harness it in their own technological environments. FragranceX.com - Customer Center Sign In What is your email address? You can contact our customer service staff by emailing [email protected] or calling us at 1-888-557-3738. Scums, I ordered perfume, paid almost 400$, never received my order. So, let me tell you my experience with FragranceX. Oh, and their shipping was pretty quick too. I was not able to contact company by phone. We would also file a claim with the carrier as well.). So, let me tell you about my experience with FragranceX. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. However ComplaintsBoard has detected that: This complaint was posted by a verified customer. Click here to get notifications about new complaints of FragranceX.com. Would repeat shop with Fragrence X anytime now. Although FragranceX.com has a low rating on our website, it has addressed some of the complaints. Therefore, it took about three years for it to be made available. I checked the invoice in the box and the confirmation email where I noticed that it said "tester". Seriously, it was so bad that I nearly gagged. Add cloud capabilities to your existing infrastructure as part of your digital transformation journey, instead of starting from scratch. The prices are great and the selection is deep. I mean, if they can't even answer a simple question from a potential customer, why should I trust them with my hard-earned money? Some of our partners may process your data as a part of their legitimate business interest without asking for consent. it's been over a month now since I placed an order and i am yet to receive tracking information.Sent dozens of emails to support, but all of them remains unanswered till date. Franklin said a report will be presented to the city so officials can take a look at what weve learned from it, and then hopefully well go to phase two and three, which are the surveys, and therell be a report with those.. It's frustrating especially when they keep sending me emails to order like everything is cool. Very very poor. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. We have thoroughly investigated the situation from our end as well as with the carrier. The scent was released in 2019, though. I have just started ordering from fragrancex, and
This helps us avoid making an expensive mistake. An email response was already sent to you on May 25th with our findings and decision. This was swiftly changed by me, but they have cancelled my order and reversed the transaction. Finally got the situation resolved but it sure made me wonder for awhile, just what is going on? Reviewers satisfied with FragranceX most frequently mention great prices, free shipping, and fast delivery. Thank you. Anyways lets see how it goes with this new purchase. Contacted the company for support and they told me to get in touch with the courier. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I tried calling numerous time to the customer service number without response. That's literally a basic function of any online retailer! So just keep this in mind the next time ya get the itch to order some cool stuff from another country. If I could score minus 10 I would. The smell was disgusting. Thank goodness I used Paypal to purchase the item, because I was able to file a claim and hopefully get my money back that way. window.llvConfig=window.llvConfig||{};window.llvConfig.vimeo={"buttonstyle":"default","playercolour":"#00adef","preroll":"","postroll":"","show_title":false,"overlaytext":"","loadthumbnail":true,"thumbnailquality":"basic","cookies":false,"callback":""}; https://fragranceadvice.com/wp-content/plugins/lazy-load-for-videos/public/js/lazyload-vimeo.js, https://fragranceadvice.com/wp-content/themes/acabado/js/app.max.js, https://fragranceadvice.com/wp-includes/js/comment-reply.min.js, link to Parfums de Marly Review, My 7 Favorite Fragrances, link to rue21 Perfumes and Colognes Reviews, My 7 Favorite Fragrances, BEST PERFUME WEBSITES | WHERE TO BUY PERFUMES ONLINE | PERFUME WEBSITE REVIEW Soki London, difference between aftershave and cologne. Many customers report difficulty reaching the company, as well as delays in receiving orders and problems with the quality of products. Click to reveal If you have questions, there are a number of ways to get in touch with FragranceX customer service: phone, email, snail mail, fax, and even an international customer service phone number. Very upsetting! We are happy to help! I received notification that my orders was delivered at 4/3/2023 at 3:44pm. So understanding how the employees feel is just one piece. I made an order towards the end of March which was marked at delivered with a blurry photo which wasnt outside my property. She informed that she can see the money transaction but couldn't explain to me why my order wasn't shipped. What we are doing is a customer service assessment to see how well the government of the city of this Vicksburg is able to satisfy the needs of citizens in doing business with the government, said Dona Franklin, Turnkey president and CEO. Don't say I didn't warn you! Not only that, the reps refused to let me speak to any of the big bosses, you know the managers. Thank you so much for your review. Needless to say, their lack of response left a sour taste in my mouth. Perfume didnt smell like original. I buy expensive products from the high street and I can say there is no difference in what I purchased from fragranceX. Which today Ive found out isnt true from what DPD are telling me. We created Loyalty Points to show our appreciation for you! Bought from fragrancex for years, always ok. Got a bottle of halston1-12 recently with a faulty spray mechanism, intermittent for a while then complete failure. Connect your employees to your customers across the channels they use most. 2023 Trustpilot, Inc. All rights reserved. These are the bottles used to literally allow customers to try out the fragrance either on tester strips or on their own skin. However, the site was down and we were unable to. Then, when I was all like, "Hey, I didn't get what I paid for, can I get my money back at least?" After contacting the company, I was told that they have no control over these additional charges and if I refused to receive the item, no refund would be issued. FrangranceX have done nothing but tell me theyre looking into it. The perfume bottle and cap are shaped the same; and the perfume itself has that same light pink hue. I have tried Creed and many others. After months I finally received a 65 refund. Performance & security by Cloudflare. It's like a mystery or sumtin'. Performance & security by Cloudflare. I was already feeling like this was a bit of a loss for me. Very fast and easy to place order. Really? We kindly request customers to inform us promptly if any item presents issues, so we can promptly assist. Emailed several times as well no response, worst customer experience ever. Highly recommend this site for your fragrance needs. I came across their website fragrancex.com while I was looking for a new perfume to add to my collection. Love this website! Price? So beware, contact within 30 days if in receipt of something unsatisfactory,especially if spending a lot of money. Asked FragranceX for a refund and was told there would be a $34-35 charge. CHAT WITH US (for customer service inquiries) Hours: Monday-Friday: 9:00am-5:00pm Eastern Time. I tried everything, even attempted to take off the top, but no success. Illegitimate companies arent this transparent. I want my money back I have been a customer for many years and this is enough for me to not buy from you ever again. My first issue was one of my bottles arrived in a poor state, the second arrived not as advertised but one of them was okay. Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources. Save yourself the hassle and shop elsewhere, my friends. For example, detecting the sentiment of a customer's voice, alerting agents to a customer who may need extra attention or an empathetic ear; or using predictive analytics to access real-time key performance indicators, customer interactions, and agent performance metrics. After reading the reviews from people in the UK I was very worried and thought I got scammed. I called Frangrancex.com and spoke with someone from customer service. In ordering it from my phone, I was not aware of unboxed meant no caps. I'm a super well pleased customer. I got the package pretty quickly, which is cool, but only to realize that the perfumes inside were a total fake knock-off. My order was declined because on my PayPal there was my previous address. As it is over 30 day policy for returns etc they will not refund or replace. Recently Reported Customer Problems I just need to reach customer service. I've been trying to get a hold of them for the p. I can't wait to receive these purchased fragrances, as I can only imagine that it will be very much like reuniting with old friends. Overall, though, I still think FragranceX is a great site for finding good deals on perfume. !function(e,a,t){var n,r,o,i=a.createElement("canvas"),p=i.getContext&&i.getContext("2d");function s(e,t){p.clearRect(0,0,i.width,i.height),p.fillText(e,0,0);e=i.toDataURL();return p.clearRect(0,0,i.width,i.height),p.fillText(t,0,0),e===i.toDataURL()}function c(e){var t=a.createElement("script");t.src=e,t.defer=t.type="text/javascript",a.getElementsByTagName("head")[0].appendChild(t)}for(o=Array("flag","emoji"),t.supports={everything:!0,everythingExceptFlag:!0},r=0;r
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