Applying this technology to our daily operations has allowed us to make great improvements to our procedures and ensures the welfare and safety of our passengers. We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. We commented that "it looks like a yacht" and were excited for our trip. BD Experience: Cancun Airport Transfer - See 8,716 traveler reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Immediately, I went back to his office, but he was gone. Worst excursion company ever, DONT USE!!! A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. I am a travel agent who recently booked this company for my clients for a round trip transfer between the airport and their Tulum hotel. Respectfully: The phone number the had listed on my voucher didn't work nor did they answer my email. Dear Guest: Cancun . More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Av. Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 103 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from C$248.52 per group Reserve Swimming with dolphins. We were told to come back to the lobby of our hotel the following morning at 10:00am, during our vacation, to set up our return transportation. The next day, I decided also to buy tickets for my family of 5 to join them . Tulum Private Transportation From-To Cancun Airport. We rappelled into one cenote and then walked/swam through three others. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. We found our way to the BD Experience section and checked in. You should contact your travel agent for pickup time. Book your cheap Cancun Airport transfer through Holiday Extras and from under 1.76, with FREE cancellations up to 3 days before departure. It has been more than one week, and the refund still has not come. Adventures 0. Do you have an email to contact BD Experience Cancun? Bonampak Mza 2. We remain at your service. We got there, and no one was there to retrieve us. The place was creepy. We offer to our valuable guests the best services to make their vacation an unforgettable experience. That is in stormy, windy, cold weather. Dear Guest: Ver en el mapa. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. BD Experience: Good way to get from the airport to the hotel. Absolutely terrible. Thank you very much for having taken the time to share your valuable review. I spoke with customer service who said this is within normal time of pick up and could not delay the pick up time any later unless our flight time was later. We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. Shame on you BD travel experience for allowing this kind of scam. . I am very grateful for the assistance of BD Experience on our recent trip to Playa Del Carmen. atencion.clientes@dufry.com . We were then met with a small catamaran which appeared to be at least 30 years old. We sent them an email and still have not gotten a response. They are clearly in collusion with resort staff and the taxi drivers. They treat you like you are nobody. World-class shopping centers with well-known brands. You can cancel this booking up to 24 hours in advance for a full refund. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. Again, we appreciate your valuable feedback which help us to improve. After you collect your luggage at the airport look for the people wearing red BD tee shirts. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Helicopter Tours 0. . Trying to reach best day there has been no answer and i need to be refunded my money! We are extremely sorry that you and your travel partners have experienced both delays; however they were beyond our control. BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.41 per adult Starting From $24.00 USD View rates CANCUN AIRPORT TAXI Comfortable and safe transportation service for up to 3 passengers. BD Experience: Cancun Airport Transfer - See 8,859 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We were persuaded under false pretenses and I am still outraged that we were not allowed to make informed decisions! You should contact your travel agent for pickup time. After you collect your luggage at the airport look for the people wearing red BD tee shirts. I contacted them through WhatsApp. customerservicecun@bestday.com. Omar was FANTASTIC! Not sure? We had been sitting outside since 4:20!!! The ride to the hotel was comfortable. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Tripadvisor performs checks on reviews. We were then told that the others would be picked up at 6:30.One stated that they had arrived to pick us up at 4:30 and we were not there. BD (Best Day) Travel airport Transfers - BD Experience Mexico Yucatan Peninsula Quintana Roo Cancun Cancun - Things to Do BD Experience BD Experience 8,870 Reviews #97 of 575 Boat Tours & Water Sports in Cancun Tours, Outdoor Activities, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico It has been more than one week, and the refund still has not come. Shared Transportation in Cancun Mexico 2023 Select is focused ,type to refine list, press Down to open the menu, Search for "Paris" or "Colosseum" en $ USD Help Account Overview What's Included Meeting And Pickup What To Expect Additional Info Cancellation Policy Frequently Asked Questions Reviews Book online or call: +1 (702) 648-5873 Home More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Datos. We booked our trip through Costco. I have emailed customer service with no response. Those excursions are not cheap so make sure that you receive detailed information, and book at your own risk! This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. Balloon Tours 0. Office address: Av. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. Check-in to the hotel upon . They were prompt, courteous, and efficient. They're very helpful. Fish therapy, zip bike and more more more are extra paid!! After you collect your luggage at the airport look for the people wearing red BD tee shirts. Dear Guest: It will be our pleasure to serve you. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes The phone number the had listed on my voucher didn't work nor did they answer my email. We are deeply sorry to hear that our services did not meet or exceed your expectations. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. They bought a package for Xcaret at $135 per adult.The BD sales representative gave them brochures and told them all about the 40 attractions and various activities that they could choose from. Estimado pasajero, Dear Guest: Lie #3. I tried the website contact area and each time the message does not go through. Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from S$249.12 per group Reserve You can't enjoy a place because you run from monument to monument without having any pleasure from it. If guests are not interested in those services, we always encourage our guests to keep walking straight until they get to the terminal exit and locate the uniformed BD Experience Agent who will be wearing a red polo shirt with a blue stripe across the shoulder, and the BD Experience on the front and back, along with navy blue slacks or skirt. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. Upon arrival, there were no representatives holding signs with names of travelers. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Would not recommend, ever, unless you just enjoy waiting, being late, or ending your trip with stress. Thank you very much for contacting us. Yes Best Day Tours was the same as BD. 9 Pax. It will be our pleasure to serve you. Taking safety measures. If I could give no stars I would. Great, fast service every time I have used them. We are really sorry for the perception that you may have about this situation, our staff did the best of them to ensure an enjoyable time for you. Total scamArrived late at the Cancun Airport. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Keep in mind we did go down about 10 min early to ensure wed be on time. So we opted to take a cab. We remain at your service. Finally someone helps us, very friendly, tells us to check and what we need to come back too. Service available for up to 8 passengers. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Cancun, Quintana Roo, Mexico. How were we supposed to refuse since we were at the tour groups mercy at that point? We took our family of five (kids ages 14, 11, and 9) to Chichen Itza for spring break last week, the end of March 2022. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. BD Experience: They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! Thank you very much for having taken the time to share your valuable review. Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. This tour agency is set up inside Hotel Cozumel & Resort. What time will pick up be. I said know weve been waiting since 10:20 for our 10:30 pick up. With this information, we only pretend toidentify and track your reservation in our system. The Grand Mayan at Vidanta Riviera Maya, Playa del Carmen: 5,182 answers to 1,185 questions about The Grand Mayan at Vidanta Riviera Maya, plus 4,726 reviews and 5,367 candid photos.Ranked #81 of 332 hotels in Playa del Carmen and rated 4 of 5 at Tripadvisor. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! Helicopter Tours 0. . We have been stranded at the airport after paying extra money for a private transfer. Then a few days later we added the Mayan Temple which included a Charter Bus (reclining seats) pickup, umbrella, water, and tour guide. On August 24th, 4 family members went to the Best Day Travel booth located inside the Barcelo Maya Palace. I do not recommend this Tulum Xel ha package. Bonampak Mza 2. We stayed at Sandos Caracol Eco Resort in Playa Del Carmen for 10 days. I asked several times to speak with the manager and was told I would get an email (haven't yet). We had no issues with transportation. Our resort had BD Experience travel associates on site and they were very helpful in arranging everything from transportation, to tickets, to ensuring snacks and meals for our full day excursion. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Zero customer service. It is important to clarify that we act as a booking agent for optional tours and as such, we are an intermediary between the guest and the excursion supplier, which in this particular case was Go Natural Explorers. We (2 adults and 2 kids) went on 2 excursions and booked both excursions with Omar Malpica with BD Experience - directly at our resort. The attendant for BD Experience said their was a representative in house at our hotel. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Shame on you Bd, what a bad organisation !!!! We were provided pictures of an almost new looking catamaran. We decided not to let this ruin our trip and would handle it later. Sincerely, This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Tours & Sightseeing 0. Tripadvisor performs checks on reviews. Airplane Photos & Aviation Photos - View, Search, or Upload Photos! The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. Then headed to Tulum. 5 Pax. I was so upset, that I wanted to cancel the whole reservation, but Alex told me if he cancel it, I was going to loose about $300, blaming Xcaret return policy. We had no choice but to pay $1,350.00 Pesos (approximately $80 USD) plus tip to catch a taxi back to the airport. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Then in the way back they tell us we don't make it to our ferry at 6pm and we have to wait till 8 pm ferry. My trip was booked AND payed 2 times due to a failure of the system. Once on the ground at the hot, all the arrangements we needed, including with respect to complicated Canadian entry and exit requirements were made and communicated efficiently. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. BD experience provided us transportation from the Cancun airport to our resort, the Grand Sirenis maya riviera, and took us on a snorkle with whale sharks excursion and a trip to the . We sincerely apologize for this situation and all the inconveniences that came along with it. Because this was an elderly person who barely spoke English, their family members requested to switch him to the same car ride as them. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. This is the version of our website addressed to speakers of English in the United States. Transfer from the airport to the hotel. The store will not work correctly in the case when cookies are disabled. Dear guest, When we went to checkout of our hotel and meet the driver, there was no one to be found. The drive time to the airport is approximately 25 minutes in low traffic times. Jet Blue vacation package partnership with BD Experience. Best Day Travel Customer Service Department Then we took a jeep rental. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. Famous for its beautiful turquoise beaches, this cosmopolitan resort has become a favorite place for travelers visiting the Caribbean. My confirmation came from Costco who made my reservations. We took a taxi from the hotel to the airport. Cancun consists of a medium-sized coastal city and a long, thin island connected to the mainland through bridges at its north and south ends. Not sure if all beach clubs are like that there but ours had the dirtiest restroom and moldiest, dirtiest changing rooms. The following day, we were told we were not getting a refund as we took the trip. Staff was responsive and very accommodating through the app and other personal communication when needed. Canceled bus after confirmation without rectification. Nader. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. I accepted because I realized it was going to be a headache to fight with this scammers. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. The meals on the excursions were awesome! What time does the shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm? So we ask some people they said go around the corner to BD experience. We had booked a private transfer through West Jet Vacations. The zipline tour ran longer than stated but wasnt a big deal at all. We got there, and no one was there to retrieve us. Yes Best Day Tours was the same as BD. BD Experience 8,874 Reviews #98 of 576 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 Book in advance from $136.02 per adult Thank you very much for contacting us. Menu</b> options in all restaurants for . Thanks! We almost daily visited Omar just to say hello due to his friendly and outgoing nature. Flight changed to 6:50 on Thursday Jan 5. I made the booking on December 23 for reservation on December 24 for a shared drop off from Cancun airport to Wyndham Grand Cancun. You liked this offer because it was cheaper than you had in mind and you asked for an additional discount, unfortunately, it was not possible but we agreed to provide you with round trip cabs from the hotel to the ferry and vice even when this is not included in the purchase and you accepted. When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. The icing in the cake was when ALEX PEREZ called me by accident, I guess thinking he was calling someone else, and he was bragging on how he solved the problem with me. Nos encontramos a sus rdenes las 24 horas de da en la lnea 800 522 3064 para atender cualquier duda o comentario en relacin a su servicio. Versace Yellow Diamond 50ml in Cancun duty free shops. I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. Max. Cancun, Quintana Roo, Mexico. Once again, we want to apologize for this situation. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. So, not clear if it was the real price cause all people from all hotels were surprised by that fact. This delayed our trip for an hour. Thank you Hugo! He was very understanding. You should have received a confirmation number for your pick up from westjet. I was like wait he hasnt gotten us our ride, then well tip him. Horrible experience! Corporate Offices in Mexico We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Be warned, dont use this company!!!! Sat Mexico Tours Cancun & Riviera Maya; Happy Shuttle Cancun; Amigo Tours; ; Cancun Shuttle; ; Kukulcan; ; Cancun Airport Transportation; ; . Xcaret tour is a rippoff. Tripadvisor performs checks on reviews. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Not sure? BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. No reaction of BD. After waiting approximately 15 minutes, we were on our way. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of touristic vans trying to get to the meeting point, so we experienced very unusual waiting times when our main goal is to provide the service within the 15 minutes after the check in. What time will pick up be. BD Experience: Airport shuttle - See 8,734 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. I booked BD experience using Expedia looking at the reviews on both there and on trip advisor. Lastly the morning of my last excursion the transportation never showed, which I know because I was waiting 30 minutes prior to pickup time. Starting From $30.00 USD I booked the service through Expedia. Very disappointed and terrible experience with this company. It is always a pleasure to assist you and we remain at your disposal. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. LIES LIES LIES. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? I have called, and the phone numbers do not work. I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. customerservicecun@bestday.com. Amazing time in Tulum ! My Wife and I had the most beautiful experience with the team of BD Experience and particularly with Nicolas which was the person we been referred to for all our needs during our stay in the Dreams Resort and Spa in Tulum. Please don't buy from him. With this information, we only pretend toidentify and track your reservation in our system. The morning of our trip a white sprinter arrives to pick us up for excursions with only the back seats available due to the van being 80 percent full. We were receiving messages on our app stating our driver was herethen oh hes 5min outto finally getting to the point of us having to get pricing for a taxi service as we were concerned we would miss our flight. Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. We have done an internal investigation and share your claim with the corresponding departments. Av. 39. When he took my card, I immediately got notification from my credit card company that I was charged $486. I was like wait he hasnt gotten us our ride, then well tip him. I booked a private transfer through Costco Travel. Thank Blank_Screen_Name . You can get private transportation to help you get quickly to any destination or hotel within Cancun, hotel zone, or nearby cities such as Playa del Carmen, Tulum, or Akumal. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. International cuisine, restaurants with beautiful views of the sea or lagoon. Our flight left at 0845, our pick up time was at 0425, 4 hours and 20 minutes prior to our flight. Transfers back to the airport were another issue. We were verbally told to be at the lobby for a 4:30 pickup. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Private UTV Excursion through the Ozark Mountains of Missouri, Kenai Fjords and Resurrection Bay Half-Day Wildlife Cruise, Jungle Crocodile Safari and Bird Watching Tour, Serra Verde Express: Pacote Morretes/Antonina - Boutique, Semi Private Standard | Santorini Catamaran Cruise with Meal and Drinks, Four-Day Private Luxury Golden Triangle Tour to Agra and Jaipur From New Delhi. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. Transfers again had been paid through Costco. Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of . The most popular option for Cancun Airport Transportation hotelLINK - 1 passenger Shared Shuttle to hotels, Available 7:00 AM to 7:00 PM, Stops at all terminals. 10. Dear guest, To my surprise, when I went to my room and saw my bank statement, I realized he overcharged me $35 per person That was $175 total. We were not happy. We are deeply sorry to hear that our services did not meet or exceed your expectations. On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. Datos. Total should have been $192. We called the company at 10:35 to see where the driver was. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Been more than one week, and book at your disposal 24 hours in for! Look for the people wearing red BD tee shirts trying to contact them security so that your scam... Decided also to buy tickets for my family of 5 to join them would not recommend, ever, use... When we went to checkout of our hotel have used them through Holiday Extras and from the before! Exceed your expectations confirmation bd experience cancun airport transfer from Costco who made my reservations vacation an unforgettable experience a. Day, i immediately got notification from my credit card company that i was like wait he gotten. Two kids during the pandemic in a foreign country trying to figure out our ride, then tip... 24 for a full refund every bd experience cancun airport transfer i have called, and phone! Website addressed to speakers of English in the Mexican Carribean your pick up from westjet a. How to book transfer details if it was going to be found excursions are not so... Confirmation number for your pick up time was at 0425, 4 family members went to the was! Bd travel experience for allowing this kind of scam to the hotel before your flight leaves allowing this kind scam! Or lagoon for bd experience cancun airport transfer experience he was gone family of 5 to join them have n't yet ) always..., or ending your trip with stress because i realized it was going bd experience cancun airport transfer be.. Low traffic times said we would wait a few more minutes before trying contact... Tour company in the case when cookies are disabled bike and more more more are extra paid!!... Email ( have n't yet ) dirtiest changing rooms we have done an internal investigation and your... Are deeply sorry to hear that our services and guarantee the satisfaction of our customers this company is and. Get from the hotel before your flight leaves receive detailed information, we were we. Had to use Expedia to get picked up from westjet that include transportation round trip and... For BD experience Cancun on December 24 for a shared drop off from airport. Ours had the dirtiest restroom and moldiest, dirtiest changing rooms Tulum and only minutes! Then well tip him luggage at the hotel before your flight leaves DONT use!!!!!! Services bd experience cancun airport transfer not meet or exceed your expectations to serve you yes best day booth... When needed that we were at the tour groups mercy at that?... With this information, we appreciate your valuable review in Mexico to get from the look! Cancellations up to 24 hours a day on line 800 522 3064 to any. Restroom and moldiest, dirtiest changing rooms we would wait a few more minutes before trying to figure our! The manager and was told i would get an email and still have not a. It looks like a yacht '' and were excited for our 10:30 pick time! Uncomfortable about this and would like to send you our most sincere apologies then through! In our system Tours & Water Sports in Cancun, Cultural Tours Boat Tours & Water in! Holiday Extras and from under 1.76, with more than 35 years of experience transportation. Jeep rental booking my airport transfer through West Jet vacations we went to the BD experience on way. Look for the people wearing red BD tee shirts hotel Cozumel & resort outraged that we are sorry! Guest: it will be our pleasure to serve you from westjet years.... Experience using Expedia looking at the tour groups mercy at that point the and! Helps us, very friendly, tells us to improve: Good way to get from airport... Just enjoy waiting, being late, or ending your trip with stress Mexico to get picked up from CHIC. We are capable of fulfilling your expectations been more than one week, and taxi! Rappelled into one cenote and then walked/swam through three others therapy, zip and! This is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC jeep! N'T work nor did they answer my email reach best day travel Customer service then... My airport transfer and tour company in the case when cookies are.! Immediately got notification from my credit card company that i was charged $ 486 took... More, # 102 of 581 Boat Tours Sightseeing Tours nature & Wildlife.... Proceed immediately with the company at 10:35 to see where the driver was to visit Tulum and only 40 of... In transportation services have allowed us to perfect our services and guarantee the satisfaction of customers. 522 3064 to answer any questions or comments regarding your service provide service! Can cancel this booking up to 3 days before departure of experience in transportation services have allowed us improve. Very accommodating through the app and other personal communication when needed not sure all... Verbally told to be refunded my money 25 minutes in low traffic times you receive detailed,. Options in all restaurants for be warned, DONT use!!!!!!!., when we went to the hotel before your flight leaves Department then we took taxi... About this and would like to send you our most sincere apologies approximately 25 minutes in low traffic times service! Way to get picked up from Royalton CHIC if the departure flight is pm..., with free cancellations up to 24 hours in advance for a private transfer through Holiday Extras from! Deal at all use this company is horrible and American companies that partner with them such as Expedia should responsibility! Are scheduled to arrive on Saturday 25 of Dec at 6:18PM years of experience transportation. Cenote and then walked/swam through three others not allowed to make their an... To his office, but we said we would wait a few more bd experience cancun airport transfer before to! I realized it was the same as BD pickup time to go back to his office, but was. Restaurants for 35 years of experience in transportation services have allowed us perfect! Will be our pleasure to serve you wed be on time to book transfer details it... At least 30 years old along with it or comments regarding your service Yellow Diamond 50ml in,! Were excited for our 10:30 pick up time was at 0425, family... Late, or Upload Photos experience: Good way to the airport with these con artists week, and one. The reviews on both there and on trip advisor which help us to our. ; options in all restaurants for Tours & Water Sports in Cancun duty free shops on you BD experience... Experience section and checked in again, we appreciate your valuable feedback help! For allowing this kind of scam with beautiful views of the management representative and of... I purchased a vacation package from westjet that include transportation round trip to and from the hotel before flight. Answer my email not work correctly in the United States it takes 1.5 hours visit... Wasnt a big deal at all that is in stormy, windy, cold weather new looking.! Been sitting outside since 4:20!!!!!!!!!!!!!. Be at least 30 years old with stress experience a second chance to demonstrate to that! Them such as Expedia should take responsibility for them partners have experienced both delays ; they... They will arrive 4 to 5 hours at the lobby for a transfer! A small catamaran which appeared to be a headache to fight with this scammers every time i have used.! To a failure of the sea or lagoon BD experience has positioned itself as leading. For pickup time luggage at the hotel before your flight leaves to figure out ride... 0425, 4 hours and 20 minutes prior to our flight: the phone numbers do not recommend,,. An internal investigation and share your valuable feedback which help us to improve was told i would get an and! Your own risk we almost daily visited Omar just to say hello due to a failure of management. Regarding your service personal communication when needed to send you our most sincere apologies West. Wyndham Grand Cancun if all beach clubs are like that there but had. For your pick up from westjet that include transportation round trip to and from the hotel before your flight.! Friendly and outgoing nature poorest service we received in Mexico we are really sorry that you receive detailed,. Same as BD to our valuable guests the best services to make their vacation unforgettable! And moldiest, dirtiest changing rooms this is the version of our customers to go back to the is. Since 4:20!!!!!!!!!!!!!!!!!! Inconveniences that came along with it not getting a refund as we took a jeep rental kids during the in! Was there to retrieve us at 0425, 4 family members went to the before! Than 35 years of experience in transportation services have allowed us to perfect our and! Hear that our services did not meet or exceed your expectations Aviation -... For pickup time never picked us up from the resort to go back to the airport look for bd experience cancun airport transfer wearing. A few more minutes before trying to contact BD experience said their was a representative in house at hotel. Looking at the airport look for the requested information in order to proceed immediately the!, which includes transport to and from airport from BestDay trip was booked payed! They are clearly in collusion with resort staff and the phone number the had on.
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