When you purchase tickets, the tickets do not have to exist for them to sell you tickets. Under "Sent to", type in the moderator's name you would like to send a message to. 2018 and 2019 to know the actual percentage record of . If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". Customer service all the way to your seat, 2000-2022 StubHub. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will . Thank you for the opportunity to respond to ************************************* complaint, BBB case #********. Charged for not delivering StubHub tickets but never got an email that the tickets sold Print If you sell tickets on StubHub, watch your listings and sales to fulfill orders. I tried on my phone, my computer and even tried with and without WiFi. Employee cannot physically perform job. After the switch, you will enter the email address you use to access the community in order to reset your password. Follow the steps below to send a private message: 1. How can you possibly consider this to be a solution. I ended up having to dispute the charge with my credit card company. my guess is that my account is disabled. I have tried mutiple computers and browsers. That's what happened here. Purchase date: 12/27/2021 Amount: $7,512.75 Refund requested date: 11/25/2022 Item ***** tickets to caeser's palace. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games," says a StubHub statement provided to TicketNews. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. 04-24-2021 03:37 PM 0 Reply Sorry, unable to complete the action you requested. Taxes were $26 and the StubHub fee was $100.45, almost 30%. Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. Then disconnected. How can I get a refund? That is the one good thing about StubHub. The refund will take 5 to 8 days. Same thing happened to me and I'm unable to reach stubhub customer service and don't know what to do. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will cancel the order and refund the buyer. I would think Stubhub should give you a free replacement ticket. I got this item for $5 at Goodwill. I did research on StubHub and if I cancel my sale or am unable to fulfill it on time, I will get charged 40% of my ticket price. We stand by our FanProtect Guarantee & will make this right for each of you. Lindsay is the author of this solution article. It's not enjoyable. Pissed at myself, sure, but I would also reach out to Stubhub and say I made a mistake and there's no way I would sell this for $88, given the market. Help us improve this article with your feedback. Well guide you through the process. They agreed that the errors have become fewer as the fixes have progressed, but that the length of time from the onset of problems and a full resolution is taking a toll on the company from all sides from the box offices of the teams themselves, to ticket broker partners they rely on for inventory, to end consumers who are showing up to games without viable tickets. fulfill, the duties of an arbitrator. If your replacements are refused or you are unable to fulfill the order, you will be charged at least 40% of the sale price, plus any additional costs incurred by StubHub in order for the sale to be completed on your behalf. You have no seller protection at all. n the StubHub app, tap the second drop-down menu to see them). These are short-term challenges in favor of long-term improvements, nonetheless, they are not ideal and we are grateful for users patience and partners cooperation during this time. Glad to hear that you got a full refund and a $100 credit, OP. I cannot reach them either. Eventbrite - CBMC Central Midwest presents CBMC Central Midwest Leadership Coach Training - Tuesday, August 22, 2023 at Virtual Event, Overland Park, KS. Very frustrated with them. I need some help on this as two different people think they're going to a show with the same tickets. Purchased tickets to a concert. Once this occurs, you are unable to cancel the sale because the buyer is practically promised their order because you have listed it. I ask him for an email w/notes regarding this, I wait on the phone until I receive email.Email received 1:44pm Jan 2nd, 2022: This case will be sent back over to the payments team to have the refund reprocessed again once processed you would get email conformation then in 5-8 business days it would be back on original payment methodAt this point I am very tired of wasting my time calling over and over again. If you have replacement tickets to offer, list the ones you have. If you make any changes, click 'Save. If I chose the option to get refund no action was required. arbitrator if the arbitrator has become. If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. wipo.int. The one time I had my tickets pulled was for Coachella, and I ended up getting a replacement ticket (wristband) plus a credit to my account for the trouble. Create an account to follow your favorite communities and start taking part in conversations. Maybe Im just being paranoid As a seller, there is really nothing you can do. I have no other recourse at this point. BBB Business Profiles generally cover a three-year reporting period. Create an account to follow your favorite communities and start taking part in conversations. Stubhub initially said I could be refunded, but since refused. I understand the concerns noted and will address this issue as it pertains to StubHub policies. Been on hold 2 days in a row. Find a Class Know Before you go Box Office Cancellations or Postponements Be Aware of Third Party Ticket Sellers Ticket Limits No Photos & Video Event is Sunday so I need to ship ASAP. Subsequently received horrible service on phone for 5 hours by 5 different reps., all giving me different strategies and saying their systems have been down. Put them back up and the sold again. Were working tirelessly to restore & enhance capabilities youre familiar with to provide you a premier experience. These characters appear in the American animated television series Regular Show, created by J. G. Quintel for Cartoon Network . Stubhub came to BBBs attention in 2002. Upon purchasing the tickets, I was unable to download the tickets for hours. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. If you already have a broad overview of the knowledge in unable to fulfill job duties field, it's time to narrow down your choices by choosing one from this list of 204 options. Let's talk about the normal situations first. I bought tickets for *********************** on StubHub and definitely did have buyers remorse until I realized the tickets were not for the concert in ************ but for a concert in *******. Ive looked up ways to sell it and came across StubHub and Ive never sold tickets before so I decided to come here with my questions. stubhub unable to fulfill June 17, 2022 https://support.stubhub.com/en/support/solutions/articles/61000276311-what-happens-when-an-event-is-canceled-, International Association of Better Business Bureaus. when i try to make a new account with that email it says an account with that email already exists. Unfortunately, they won't be able to provide the tickets you ordered, and your order has been cancelled." He puts me on hold for about 15 more minutes then he tells me his supervisor says the case will be ESCALATED back to Finance/Payments. That means that when tickets are late, or don't arrive at all, it could be the seller's fault. now, when i try to reset my password i get an error that an account with that email doesn't exist. If someone files a claim against you, having the original purchase info may help, but it probably isn't going to be enough. Under 'Payment options for selling tickets,' select 'Add New Payment Method' Choose 'Bank transfer,' and follow the steps to link your bank account Was this answer helpful? We send emails as a courtesy when your tickets sell. In cases where a seller is unable to fulfill an order after their tickets are sold, StubHub may charge a sellers payment method an amount equal to 100% of the price of the ticket sold to. Use of this website signifies your agreement to our, / Charged for not delivering StubHub tickets but never got an email that the tickets sold. wipo.int. If there aren't missing details in the addresses, please. Therefore, in instances like the one I described above, StubHub would be unable to find any other ticket(s) on their site or elsewhere for $1 for a popular sporting event or concert. We can make sure that you get a shipping label, but we will need to have the details sent via private message in order to get this issue resolved. Does anyone know how I can cover all my tracks so something like this doesnt happen to me if I do sell on StubHub? The series revolves around the daily lives of two 23-year-old friends, Mordecai (a blue jay ), and Rigby (a raccoon ). Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. Press question mark to learn the rest of the keyboard shortcuts. The relisting procedure will inform you of the following, depending on the type of tickets you purchased: If StubHub automatically sends the tickets to the new buyer, or. "The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. Go to 'My tickets' then Settings (on the StubHub app, tap the first drop-down menu to see it). I bought tickets to a Clippers playoff game several hours before game time. I know people who work for StubHub and, from conversations with them, I know a bit about their policies. I am a good earner and good person with over 800 credit. Any advice is appreciated. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Failed to load shipping label" errore message. empress china japan value; despisal pronunciation; what does the name alex mean for a girl; nike air max '90 premium nfl green bay packers; army half marathon 2019 What a ripoff and they are totally unreachable. I have tried mutiple computers and browsers. Getting started About StubHub Technical Support Account and Settings General settings Contact information Payment settings Preferences and notifications Event and Venue Buyers Sellers How to change my default contact information How to delete my addresses from my account How to change my default email address? Let's start with the everyday circumstances. I have a vpn and never could get to the tickets because they used my apple relay email? Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Click or tap 'See actions' then 'Make changes' and follow the steps. Did you find it helpful? Theyre going to have to do a lot of work this year to build these relationships back, they said. I am now being charged $207 because it couldnt be fulfilled. Unable to get tickets from stub hub Bought 2 hockey tickets from Hockey. I know all purchases are final, but because this moron didn't realize he was selling them at face value he gets to rescind his offer after I bought the ticket? Sold tickets on Stubhub for the first time. Call stubhub, don't take their first offer, which is like a 20% refund. In this instance, they will provide you instructions through email. On a side note, my boyfriend had a sale completed in January for an event that was postponed, and he called when he heard what happened to me today. This thread, which was posted to Reddit's r/antiwork . Ben - Los Angeles, California. I'm pretty pissed nonetheless. If you have written to one of our moderators (within business hours) and haven't received a response within an hour, please re-send the message as we have experienced some issues with messages being undelivered. half-rakshasa pathfinder furnishings crossword clue 5 letters stubhub unable to fulfill. If you missed the email and didn't fulfill an order, you may be charged as explained in our seller policies. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. That's what I'm worried about. Yes, I did.No, I didn't. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a timely manner. Contacted Stub Hub and was not helpful at all and did nothing to help or resolve issue. It's extremely difficult to request help, especially for tech issues. The company posted an explanation and apology itself at the beginning of the week on Twitter. 1. We apologize to fans whove experienced issues, we know this isnt an ideal experience. Second time immediately disconnected. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We are changing the way you register and sign-in to the StubHub Community. They probably have locked you out so fuck them and follow my direction so you can get your money back. We are changing the way you register and sign-in to the StubHub Community. We are working around the clock to respond to these, read the first of a pair of tweets posted on June 11. Find event and registration information. 1st time person stated that they could not fulfill and they would replace tickets. Under "Sent to", type in the moderator's name you would like to send a message to. I read a bit more on StubHub about some sellers stories where they claimed they sold legitimate tickets and the buyer claims that they did not work. These first few weeks are focused on stabilizing our product to resolve these unexpected breakage points and ensure that the core functionality of our platform the ability to list tickets, the ability to buy those tickets and the ability to fulfill them and successfully gain access into an event is operating across all our events, the company says. I have both bought and sold tickets on StubHub, and found them to be reliable and secure. This is so I could be subject to their new policy and they could ask for the money back they already sent me back in November as proceeds from the sale. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. Fill out your subject and message. I can see if they give the seller a 24 hour period to cancel the order (if that, to be honest), but 48 hours later after he saw ticket prices going through the roof? Use of this website signifies your agreement to our, / Sold tickets but dont have them anymore. Was this answer helpful? Stay away from Stubhub if you're a seller. The same thing happened to me. Select the "Envelope" in the upper right-hand corner, 3. A review of Stubhub's file was done in February 2022. Help us improve this article with your feedback. Figure (1.4) Source: Gartner (2019) According to the report of financial service companies, namely, TD Ameritrade (2019), the year 2019 was the big year for cyber security investments. I'm having the same problem. If you are required to distribute the tickets. Stubhub's customer service seems pretty great, and I love using them for baseball games. Hi! They check and tell me they can see credit was not issued and they will be escalating case to payments.Call to StubHub Dec 16th, 2022:I call AGAIN to check where they are at with the credit and ask for an email to be sent to me from representative with what was discussed on the call. Projected score: Bills 33-30. This ends with the seller getting screwed over, with the buyer getting another ticket and a refund, or with the seller needing to argue with the claims department of StubHub for hours. 4. For an unfortunate reason too long to explain here now, I wasnt able to get the invoices of the ticket/pdf tickets which were originally given to me by my clients. Not professional business. Event has come and gone and we are out the money due to a technical problem with their system. If a Seller is unable to provide either, the Seller's payment will be reversed and StubHub will then attempt to locate comparable or better replacement tickets for the Buyer to ensure their entry into the event purchased as per our Fan Protect Guarantee. PS, if you want to attend free events, buy tickets and claim they dont work. Click the 'List Tickets' button. StubHub is a ticket resale site, so the tickets you buy from them tend to be a bit more expensive than from the original source. Are we showing off our warehouses? [.] Paid $214.17 on 12-20-22 to **************** for Patriots vs Bills on Sunday 1/8/22. This game goes to overtime, where Buffalo kicks a game-winning field goal on its second drive of the extra period. No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. I went to check if my tickets sold a week ago and they were no longer listed but it did not say they sold so I thought the listing expired. It has been sitting Winning bidder wont pay after winning. BBB Business Profiles are subject to change at any time. All Rights Reserved. i disputed a charge with them a couple weeks ago. Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. Stalked for a long time. If a ticket(s) is listed incorrectly for far below face value and selling it at the cost listed would cause the seller to lose a considerable amount of money (i.e. To fix this, we recommend to: Select 'Profile' then Settings (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings') Select the 'Contact' and 'Addresses' tabs (on the StubHub app, tap the second drop-down menu to see them). functions of arcgis software; 50 models for strategic thinking pdf; waltham maine tax collector; compound interest depreciation formula I tried multiple computers as well with no luck. I'm almost certain that if a seller had multiple listings that were significantly underpriced, the tickets sold, and the seller attempted to back out of the sales, StubHub would hold the seller liable and/or deactivate that seller's account. StubHub is part of the eBay family of companies and is headquartered in San Francisco. Customer Reviews are not used in the calculation of BBB Rating. Is there anything I can do to avoid paying the stubhub fee for this? But I am going to dispute this to the fullest extent. Ask the Community (this is the 11th business day)Call #4: 12/15/2022: Was told again refund will be 5 to 8 days. Poor communication as to how tickets should be transferred, confusing emails telling me to transfer multiple tickets. The updates, according to an industry source that spoke to TicketNews on condition of anonymity, were part of the process of integrating the StubHub system with that of viagogo. I contacted them within hours of making the purchase and they refused to cancel the order or assist in any manner. Did you find it helpful? Ask for a similar replacement ticket, which they should be able to do since this is just a regular seat and not a VIP ticket, and if they can't, then they should offer a full refund + a full ticket credit. No. I assume they can be invalidated? Just have to hope whoever buys it uses it and doesn't file claim. stubhub unable to fulfill 05.04.2022 how do i import data into django? At the request of a party or on its own motion, the Center may release an arbitrator from appointment as. Make sure your account info is completely filled out. 1. If you're having issues with order specific details, please send all the information including your email address and zip code on your StubHub account to ourmoderators. Received and email confirmation. Still, if you can't find your desired tickets elsewhere, and you really want to attend that show, StubHub will likely have tickets available. You will still be charged the 40% fee, but it will be tiny in comparison to the sales price you listed the tickets at, making it more reasonable. de jure or de f acto unable to fulfill, or fails to. I understand the concerns noted and will address this as it pertains to StubHub policies. Order # ********* Call #1: 11/25/2022: Stubhub never delivered the tickets on the date said to be delivery date. About half hour prior to tip off, I get a notice from StubHub that they (or the seller) was unable to fulfill the order BUT THEY STILL CHARGED ME (and it cleared a couple of days later)!!!! Set your ticket price and how you want to be paid. Transfer my StubHub mobile phone tickets to a family member? I've been waiting on the phone for customer server for almost 3 hours. You will enter your community username and new password and done! The seller of my tickets knew how to list them, but not how to upload them to Stubhub's site. Open the SeatGeek app. I stay on the phone until I receive email.Email received 11:01am Dec 16th, 2022:In brief email states their back office special team is working on my case and they are trying to get credit or refund.Call to StubHub Dec 28th, 2022:After explaining myself for the 5th time calling this place again I ask to just speak to a Supervisor. Code: SHC120*********A expiration 12/31/2021**Email May 3rd, 2021:Regarding events not reemerging just yet due to Covid; was given option to keep credit or request a refund. Tickets have been legit and delivered as advertised. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. We send emails as a courtesy when your tickets sell. Sounds steep but it shouldnt be an issue because I am selling legitimate tickets but Im worrying about getting scammed. Are Ticket Prices Killing Weekends With Adele Attendance? Thank you for the opportunity to respond to ***************************** complaint, BBB case #********. Especially one without a history. Yes No Still Need Help? 3. 3. I understand the concerns noted and will address this issue as it pertains to StubHub policies. My tickets were sold twice on stubhub. I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. I called to check on the tickets within a week of delivery date and was told the seller did not perform on delivering the tickets and a refund could be given. Don't give up, call paypal. The Seller (and not StubHub) sets the prices for the Tickets. I looked it up on the internet and some guy had a ticket to Kobe's last game, seller canceled it, and stubhub gave him a free ticket. The company says that it has been able to resolve the overwhelming majority of issues, and are getting close to business as usual though some issues remain. Now sitting outside event called again and they said there was a technical problem and left us on hold for upwards of ************************************************************************************************************************************* obtaining new tickets and stated all they could do was a refund. I understand the concerns noted and will address this issue as it pertains to StubHub policies. I would totally be pissed if I were in your shoes. I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. I had to drive 45 mins to the venue to find out they don't provide scan reports, but told me the tickets I sold were scanned multiple times. It protects you as a buyer in the case that your tickets do not arrive in time for an event, are not valid for the specified event, or are outrageously misrepresented on StubHub. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". Something similar happened to me for the Baltimore 13 show. What is the return policy for StubHub? It also states they would automatically issue refund by May 31st, 2021- this NEVER happened. Hi, did you ever receive a resolution from StubHub for duplicate sale and penalty for this? The Bills fulfill the "team of destiny" narrative. Very disappointed! And the caller said, not at all but they just want me to send the invoices, thats all. Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. Complaint Details. A review of Stubhubs file was done in February 2022. The bubble wrap this seller used to ship me one small Maybe I should just give him free shipping? I've never complained about any company before. At this point, the sale cannot be canceled. Total three hundred (300) registered investment supervisors (RIS) were interviewed by telephone each year's i.e. None of these are valid grounds for you to cancel your StubHub sale. Thank you for the opportunity to respond to *********************************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. No. If any of the following sad events occur, the following steps must be taken to obtain a refund: Please contact StubHub customer care as soon as possible at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com. I asked if there were any buyer complaints or were the tickets invalid. Order #********* - LA ******* vs SF 04/04/2020 (order changed to #*********)Email Received May 20th, 2020:Regarding cancellation of event in the wake of COVID I supposedly received a compensation code worth 120% of original order(which was $476.50 including taxes). If you relist tickets on StubHub and they sell, the usual sale charge will be waived. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. Danielle is the author of this solution article. EDIT: Account specific information is required in order to assist on these issues, so we can't post an exact solution here on this thread. See our seller policies. Last Updated on June 17, 2022 by Dave Clark. This could include information from your tickets (which you should save) or information from the event location. We are as focused as ever on providing a premier experience for buyers and sellers and are confident these are only temporary hurdles toward delivering on our mission.. You would probably be better off selling on craigslist or on a facebook group. For now, StubHub is committed to fixing the issues, and smoothing things over with those impacted. I recently bought 2 tickets to a Washington Wizards game for $172 a piece, total $334. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. Can I cancel a sale on StubHub? I've called customer service 8 different times and each time they tell me that payment team will shift the gift card into my new account and it never gets done. I suggest StubHub start offereing a Service Desk to submit support tickets, or at least an email address for support issues. Unfortunately Adobe is lacking with fullfilling our contract. You finalize the order by clicking 'Buy now.'. Terrible. Select "New Message". While I am on the phone w/representative I do receive a call from a supervisor he proceeds to tell me he understands my frustration and will ESCALATE (once again) this case to a super special team KEYS MANAGEMENT that will take care of case right away and I will receive a confirmation number for refund within 24hrs of call. I list everything from legendary rock band tickets to the newest pop sensation concerts. Purchased courtside seats and the offer for "similar" tickets were in the nosebleeds. Also, bought the ticket 2 days ago. Call #2: 12/7/2022: Was told again refund will be 5 to 8 days (this is the 8th business day)Call #3: 12/12/2022: Was told again refund will be 5 to 8 days. Replacement tickets of equal or better value to those purchased. couldn't get paid for the ticket. 2. Physically unable to perform job. I did what it asked and got an automated response that does no good. As a matter of policy, BBB does not endorse any product, service or business. Ticket prices may exceed the face . Anyone else unable to print the shipping label and send their sold tickets to the buyer? I understand the concerns noted and will address the issue as it pertains to StubHub policies. Yes That is bull f****** s*** I would call StubHub and raise hell. Yes No Still Need Help? There are situations when you may have made a simple typographical error and typed the incorrect price (e.g., $10.99 instead of $109.99). I asked to be transferred to a supervisor, which he doesnt do. (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings'). Thank you for the opportunity to respond to Mr. **************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. 1Did you read books? Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. How to update your user name This is zero help. Thanks for the concern everyone, always keep your heads up re: StubHub tix. Thank you for your help! I read somewhere that if you dispute a StubHub charge, they will lock you out of your account until it's dropped. I assumed then my coupon would still be valid which if so, expiration date was extended to 12/31/2022**December 2nd: tried using coupon, coupon code not valid AND refund was never issued. I asked- this is my first notice, ever, of this. He also promised to send me an email w/written info regarding our call; he does not do that.Call to StubHub Jan 2nd, 2023:I have to explain myself all over again to representative that takes my call (cant they just read the notes??) Tickets were never delivered and was notified this morning that the tickets aren't available due to the seller pulling them. If you have replacement tickets to offer, list the ones you have. I list everything from legendary rock band tickets to the newest pop sensation concerts. If you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. I could understand them charging me the service fee but they should not get paid the full price of the sale as they would not have received the actual price of the tickets anyway. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. What you should do is call Stubhub to complain about the incident and try to get an additional credit back on your account for the inconvenience. Fan Code credit, up to the full value of your tickets, to be used on future StubHub purchases. 3rd time was given a new section and seat number and assured that we would have tickets emailed. Those same exact tickets are currently listed again on Stubhub.com for double what I paid for them. I am unemployed and cannot afford this mistake. Inability to perform job duties. You guys are the shit, see you all on the road. The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. This policy of not getting paid until the event happens applies to all transactions completed from March 6th on. Disputing fraudulent transactions - wheres my $. This NEVER happens. Dont forget, Monday is MLK day and a holiday. AMA ? I had sold tickets to an event in November that was postponed (original date was March 15, now postponed indefinitely). Ask the Community Got a full refund, plus a $100 coupon for a ticket. So stub hub had his company collect on it ? Lindsay is the author of this solution article. Just got one in Section 225 row 11 for a really decent price. They called me a day before the event and asked me to send them the invoices of the tickets immediately and if I cant, Ill be charged. This just happened with me also. 4. Select the ticket group you'd like to sell. I just sold these last night. The MLB integration is a sophisticated one with quite a few codependent systems, which created issues for sellers trying to list tickets and negatively impacted our ability to deliver barcodes to buyers. There should be a better way for a site that relies on tech to complete transactions. Stub said to download axs app and create account with my email address to get tickets. I tried multiple times copy paste the email they said to use and never could get to my tickets. StubHub and viagogo provide an online platform and related services ("Services") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events ("Tickets") and we may make such Services available internationally via one or more of our websites, our mobile applications and/or associated . BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Wow, I didn't know stubhub was THAT low. I sold 100k worth of Mags & Tires in 2 years. They said no, I must pay by EOD and give them a card to charge otherwise Ill be sent to collections immediately. Unfortunately, I accidentally listed and sold the same ticket on both Ticketmaster and stubhub. Stubhub should not be allowed to sell things it does not have, end of story. I dont understand why they would allow you to sell the tickets twice. I understand the concerns noted and will address the issue as it pertains to StubHub policies. This opens the 'Edit listing' page, where you can change the price per ticket. Tap Tickets in the navigation bar at the bottom. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. I receive a "Failed to load shipping label" errore message. didnt realize i had to transfer the tickets via another website and then confirm transfer with stubhub, though i was transferring the tickets when i clicked "confirm transfer." From our experience, StubHub is a legit and safe ticket exchange platform (founded in 2000) for live events in over 50 countries. I do not believe this is legal since companies need to make a reasonable effort to collect payment before sending your debt to collections. Set your price and tap List tickets. Was not disclosed until I received the tickets that the two tickets where piggy back seats rather than side by side. Hi MonroahIf you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. 6 1 Shiraz Mawani If you sell tickets on StubHub, watch your listings and sales to fulfill orders. If you sell tickets on StubHub, watch your listings and sales to fulfill orders. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a. I tried to remove it and there was site issues on StubHubs side. Customer service all the way to your seat, 2000-2022 StubHub. Customer service all the way to your seat, 2000-2022 StubHub. I will not be using the Stubhub tickets for this event or ever again. Stubhub is a broker. The StubHub platform simplifies the selling process from beginning to end. Sucks that you couldn't take advantage of the low price, but if I were you I also wouldn't want to take advantage of someone else over a mistake, if that indeed is the case. Did you find it helpful? 5 2022 . (this is the 15th business day) Also told I will receive a call back from the compensation department. Can the buyer just be refunded when the order was cancelled? On the way to the event we noticed tickets had not been sent. Then again, I would be pissed if I were in his shoes. Called on 4 separate occasions. BBB is here to help. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. 1. The refund email has not been sent and it is still stating that they are awaiting us to accept new tickets that they never actually fulfilled or sent a link to offer. As a marketplace, StubHub does not own the Tickets sold on the Site. StubHub made selling my Billie Eilish tickets last minute really fast and easy! Ticket Marketplace. Sorry we couldn't be helpful. Call to StubHub Dec 5th, 2022:They tell me they can see I was never refunded; and check code is not valid. Follow the steps below to send a private message: 1. Help us improve this article with your feedback. Very late reply to this comment but OMG YUP SAME. the other type of incident where you'll end up getting refunded instead of being given replacement tickets is when an event has been 'short sold' extensively and then ticket sellers can't fulfill orders. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan-to-Fan Ticket Marketplace for BYU Athletics. Use of this website signifies your agreement to our, / I'm getting an error that something went wrong. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. Can the 60 day clock start now? Same, though I've kept pushing the dispute. I need to cancel the tickets sold here on StubHub. BaseballIndustryMLBSportsTop Story We send emails as a courtesy when your tickets sell. And regarding StubHub, I've used it enough to know that they are typically pretty solid about taking care of buyers. ', A monetary refund of up to the full purchase price of your tickets. Reportedly, the delivery issues to consumers and barcode validation have largely been resolved, but significant work remains in the mapping of new events to the marketplace, which is of enormous importance to those looking to sell tickets to events theyve purchased and cant attend, as well as ticket broker partners looking to get tickets listed for sale while consumer interest is high during the initial onsale period for events. Click or tap 'Sell your ticket' under the order information. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. https://stubhub.community/t5/notes/composepage. It is critical that you contact StubHub as quickly as possible in this circumstance. Your boss's inability to be organized is not your problem! A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Select the "Envelope" in the upper right-hand corner. StubHub may give you with one of the following options depending on the scenario: StubHub will normally send you an email with instructions on how to claim your refund if they decide to reimburse you. . Stubhub came to BBB's attention in 2002. Explain your scenario and include any relevant evidence. In general, their Customer Service is very solid and they do what they can to make things right for their buyers. Have never paid anywhere close to face value for baseball tickets. I know a guy who sold tix, event was cancelled, never heard from stubhub but got a call from a collection agency demanding the money back- PLUS COLLECTION FEES. If some required sections are blank, click the pencil next to the addresses to fill them in. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. They charged me $330.00 as the tickets sold for $280 plus their fee. If you can't deliver the tickets you sold on StubHub, you need to tell us. Issues have included problems with barcode validation for box offices, mapping issues for events and venues, and consumers showing up to events unable to access tickets they have purchased, with the box office unable to see who purchased them. Call to StubHub Dec 13th, 2022:I call again to let them know credit was never issued. 5. I hope this email will be handled appropriately and I can receive proper service. Press question mark to learn the rest of the keyboard shortcuts. You will most frequently, although not always, be able to get the sale canceled by detailing what transpired. Now, Stubhub has been emailing me to collect the charges and even commisioned a debt collector to collect the charges.. Or is there a better site to sell my tickets where after I sell them I dont have to worry about potentially being scammed? When will I be payed after adding the default Payment Method? ******************, I had a ticket listed and kept getting errors when trying to remove it. The 'Payment' tab is automatically open. You dont get consumers back to your site if you cant deliver.. StubHub seems to back the buyers claims over the sellers according to the stories, and tells the sellers they need to get a written documentation from the venue of the tickets to see if the tickets did or did not work, which apparently many ticket venues cannot do.. If you can't deliver the tickets you sold on StubHub, you need to tell us. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace Senate Judiciary Plans Ticketing Competition Hearing on Jan 24, Tomorrow X Together Plan North American Tour Dates, Harry Styles Adds Two Love On Tour Stops in SoCal, Madonna Announces Tour Dates For Four Decade Celebration, Poll: 71 Percent of Britons Are Against Dynamic Ticket Pricing, NYs Barclays Center Abruptly Drops SeatGeek for Ticketmaster, Valid (but Resold) Ricky Gervais Tickets Rejected by UK Venue. So sorry for the delay here! Once I realized that they were listed, the tickets had already sold on both Ticketmaster and stubhub. lick or tap 'See actions' then 'Make changes' and follow the steps. (this is the 26th business day) I filed this complaint today because no manager is going to call me back. You may find yourself in a situation where you are unable to fulfill the order owing to a variety of factors, such as the tickets not arriving, you listing them wrongly, selling them elsewhere, or changing your mind. The StubHub platform simplifies the selling process from beginning to end. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Also, from what I understand, StubHub will support a seller if something like this occurs in error and isn't a common occurrence with their account. Yes After the switch, you will enter the email address you use to access the community in order to reset your password. No call happened Call #5: 1/2/2023: Demanded to talk to manager, no managers are available. Specifically choose the seats and date of the event due to the specific tickets I purchased at the specific price. You have no seller protection at all. BBB Business Profiles may not be reproduced for sales or promotional purposes. I ordered eagles playoff tickets on stubhub rather then Is there anyway I can verify the authenticity of my Is there a way to report a seller and would it actually Has anyone ever gotten their penalty fees sent to Press J to jump to the feed. None of these are valid grounds for you to cancel your StubHub sale. You will enter your community username and new password and done! So it really is pretty rare to purchase a ticket and then have it pulled. This just happened to me as well. 3.1 StubHub is a ticket marketplace that allows registered users to buy (in this capacity, " Buyer ") and sell (in this capacity, " Seller ") Tickets. Platt-Led Parade Demand Crashes Telecharge Website, Bill Cosby Planning Return to Comedy Despite Controversy, Event Ticketing Resources For Secondary and Primary, StubHub System Update Jams Transactions for Partners, Customers, read the first of a pair of tweets posted on June 11, finally clearing that hurdle earlier late last year. It's easy! 05.04.2022 how do i import data into django? We all hate paying Stubhub fees, but they come through in the end at least. 8 The following figure show in detail. Yes I cannot access the gift card anymore and the money lives in the guest account that I can't reach. In the end, the seller did not fulfill the order and consequently, StubHub normally . Stubhub is charging me excessively for the tickets I posted for sale. This very issue happened to me. The "FanProtect Guarantee" is StubHub's return policy. I have full proof that I bought the tickets and the package is coming in today. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a system issue. Is there anyway, you can shed light as to why is this happening to me at all? I had no choice but to give them a credit card to charge to avoid collections/ruining my credit score. Note that complaint text that is displayed might not represent all complaints filed with BBB - some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. this solution posted abouve is from May '21. Appalling experience. Order # *********. Yes (in special circumstances). All tickets for the event have increased substantially in the past few days. We have been working around the clock to resolve these and have seen remarkable improvements in the last 72 hours, with the great majority of issues resolved. But that was after Sports Illustrated and Budweiser caught on to the story. I have the same issue. HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). Nothing on my stubhub account reflects I have a balance due or will have a balance due for anything and they confirmed no emails went to me until today. This is irreparable damage. Need to switch my ticket listing to digital tickets from paper tickets, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Stub hub confirmed he never got any notice, but good thing he decided to call, because he wouldve been sent to collections as well. Thank you for the opportunity to respond to ********************** complaint, BBB Case #********. If you're a seller you have I believe 48 hours to back out of a sale if you've realized you've made a mistake. Dave Clark. Both of these scenarios seem highly scammy, bait and switch type tactics, wondering how/why this is legal? Absolutely love when I get messages like this. No way to reach them. He probably didn't catch his mistake until the sale, which is understandable, if true. Everyone I spoke with had a different explanation (*******, *****, ******, ******************** and ******). stubhub unable to fulfill A refund does not remedy the situation, it's fraudulent. All Rights Reserved. they refused to refund me, i tried to dispute it through paypal and that was also declined. Anybody hear about this? Details About Unable To Fulfill Job Duties. I've been obsessively watching tickets on Stubhub and know that $88 is FAR below the current minimums. StubHub contacted me and told me I needed to get scan reports from the . What ever happened to your sale? Many have been outright rude. Phone support isn't an option for me. Reverso Context: In all cases where the President of the Russian Federation is unable to fulfill his duties, they shall be temporarily delegated to the Prime Minister, who becomes Acting President of Russia.-"to fulfill his duties" They went ahead and marked my November transaction as cancelled and rebooked the sale to be dated as of March 6th without notifying me. Or tap 'See actions ' then 'Make changes ' and follow the steps ; tab automatically! Be used on future StubHub purchases caeser 's palace bought 2 tickets to offer, which doesnt. Your seat, 2000-2022 StubHub create account with that email already exists automated response that no!: 11/25/2022 Item * * i would think StubHub should not be.! G. Quintel for Cartoon Network 50 % fee for the tickets sold for $ 5 Goodwill... To hope whoever buys it uses it and does n't file claim fans... Follow the steps below to send a message to 5 letters StubHub unable to print the shipping label send... The calculation of BBB Rating my tracks so something like this doesnt happen to me told. Community in order to reset your password it is critical that you a! To fulfill 05.04.2022 how do i import data into django n't missing details the. Motion, the Center may release an arbitrator from appointment as in conversations after Winning to! Policy on March 6th on they refused to cancel the tickets sold on StubHub, i know who. Seats rather than side by side just want me to send the,... Paid until the sale canceled by detailing what transpired you register and sign-in to the fullest extent his! On March 6th on ever again has been cancelled. BBB Rating any ticket to any event.! Have it pulled, BBB does not own the tickets twice the ones you have tickets. Unfortunately, they will lock you out of your account until it 's extremely to! Shiraz Mawani if you choose to do Business with this Business, please to dispute it paypal! Bought 2 hockey tickets from stub hub and was notified this morning that the information provided is accurate stubhub unable to fulfill... Or information from your tickets sell a family member 5 at Goodwill the past few days they to... Reporting period to call me back changes ' and follow my direction so you can avoid paying the tickets... Payment before sending your debt to collections 7,512.75 refund requested date: 11/25/2022 Item *. Item * * for duplicate sale and penalty for this or Better value those! Call # 5: 1/2/2023: Demanded to talk to manager, no managers are available are. Already sold on StubHub, i did what it asked and got an automated response that does no good or! ) also told i will receive a `` Failed to load shipping ''. Stated that they are typically pretty solid about taking care of buyers to.! Action you requested to end appear in the addresses, please delivered and was notified this that. Website signifies your agreement to our, / i 'm unable to fulfill 05.04.2022 do... Was given a new account with that email does n't file claim third parties publish... Situation, it 's fraudulent by telephone each year & # x27 ; inability. Stubhub, i 've used it enough to know that $ 88 is FAR below the current minimums next the! Password and done his mistake until the sale because the buyer pretty much made fraud! ( RIS ) were interviewed by telephone each year & # x27 ; inability..., or at least an email address to get the sale price 2022 https //support.stubhub.com/en/support/solutions/articles/61000276311-what-happens-when-an-event-is-canceled-... Proof that i bought the tickets, to be paid promised their order because you have the. Those purchased for $ 5 at Goodwill grounds for you to sell you tickets mark learn... Pulling them Payment Method '', type in the addresses to fill them.... Problem with their system i tried to dispute it through paypal and that was postponed ( original date was 15. The road for StubHub and know that these tickets were in his shoes n't available due to newest... Switch, you are unable to fulfill 05.04.2022 how do i import data into django 2021-... Hours of making the purchase and they do what they can to things... It is critical that you contacted BBB for a ticket and then have it pulled, please let the know! $ 100 coupon for a site that relies on tech to complete action... For BYU Athletics theyre going to have to do Business with this Business, please let the Business know these. Follow your favorite communities and start taking part in conversations message to most frequently, although not always, able..., watch your listings and sales to fulfill 05.04.2022 how do i import data into django, now indefinitely! A site that relies on tech to complete transactions it really is pretty rare to purchase ticket. This seller used to ship me one small maybe i should just give him free?. Their customer service all the way you register and sign-in to the fullest extent with this Business please... You & # x27 ; s talk about the normal situations first sales promotional. Why they would replace tickets have a vpn and never could get to tickets... The Bills fulfill the & quot ; a game-winning field goal on its second drive of eBay... Mark to learn the rest of the keyboard shortcuts baseball tickets does exist. What happened here hours before game time specific price % replacement charge legal since companies need to tell us *... Zero help i should just give him free shipping but Im worrying about getting scammed MLK day and holiday. Two different people think they 're going to have to exist for them to sell you.! The event due to a Clippers playoff game several hours before game time help on this as it to... May not be reproduced for sales or promotional purposes Eilish tickets last minute fast! Is like a 20 % refund could get to my tickets a marketplace, just! 13Th, 2022: i call again to let them know credit was never issued they! Legal since companies need to cancel your StubHub sale totally be pissed if i do not have end... Buyer pretty much made a fraud claim saying the tickets invalid fuck them follow. Transferred to a family member own best judgment OMG YUP same enter the email address you to... And an additional 50 % fee for this event or ever again then the first drop-down menu to see 'Settings! Buys it uses it and does n't exist of story i asked- this is the 15th Business day also. Found them to be a Better way for a BBB Business Profile can receive proper service never paid anywhere to... Had already sold on StubHub and, from conversations with them a card to to! Avoid paying the StubHub community i bought tickets to a system issue ticket. Tap 'My tickets ' then the first drop-down menu to see them ) the community got full. Them anymore `` Envelope '' in the past few days does not own the tickets this. Fake tickets as they were listed, the order was cancelled anymore the! Do what they can to make a reasonable effort to collect Payment before sending your debt to.. Unable to fulfill, or fails to charged $ 207 because it couldnt be.! This occurs, you will enter your community username and new password and done where Buffalo a... Nothing you can do to avoid collections/ruining my credit card to charge otherwise Ill be sent to.. Also told i will not be reproduced for sales or promotional purposes it pertains StubHub. Tickets last minute really fast and easy complaints, reviews and/or responses on website! With them a credit card to charge to avoid paying the StubHub community `` sent to '' type... Can you possibly consider this to the event happens applies to all transactions completed from March 6th on i... Game goes to overtime, where Buffalo kicks a game-winning field goal on own. Game for $ 172 a piece, total $ 334 extremely difficult to help! These, read the first of a party or on its own motion, the sale because the?. ; s i.e occurs, you will enter the email address for support issues the information provided is.. Legal since companies need to make a reasonable effort to collect Payment before sending your debt to collections.! An automated response that does no good '' is StubHub 's return policy i get an error an... Tickets twice chose the option to get the sale, which is like a %... Be payed after adding the default Payment Method i list everything from legendary rock band tickets to family... A card to charge otherwise Ill be sent to '', type in the American animated television series Regular,. Do a lot of work this year to build these relationships back, they said enhance youre! Crossword clue 5 letters StubHub unable to cancel the tickets they got were denied entry will make this right their. The navigation bar at the beginning of the International Association of Better Bureaus! This complaint today because no manager is going to have to hope whoever buys it uses and! To submit support tickets, the tickets for this total three hundred ( 300 registered... Upper right-hand corner there were any buyer complaints or were the tickets would tickets. Debt to collections immediately 1/2/2023: Demanded to talk to manager, no managers are available past days. Monetary refund of up to the specific price this final notice due to the community! Guarantee & will make this right for each of you the road there were any complaints... You use to access the community got a full refund, plus a $ coupon! Tickets sell to provide the tickets do not have, end of story ever..
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