Apple is an equal opportunity employer that is committed to inclusion and diversity. You maintain composure and customer focus while troubleshooting and solving issues. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. By clicking Accept All, you consent to the use of ALL the cookies. Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. Surname must be different to the First Name. All our courses are practical, hands-on, and led by trusted Apple experts. Learn more (Opens in a new window) . Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Its a secure, shareable credential. This includes knowing how to use the tools and equipment they need to complete their work. To view your favorites, sign in with your Apple ID. Your work hours will be based on business needs. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. When a customer needs assistance, you quickly assess their situation. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. The certification program validates a technician's skills and knowledge to service devices on a per-product basis. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. At Apple, were not all the same. They analyze the procedures of their organization and make sure the appropriate and most efficient computer systems are employed to optimize . About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Come eager to listen and learn from your team, your mentors, and your customers. Do you love how it feels to help others? about 30,000 full- or part-time retail workers. Certifications are updated on a per product basis annually. They can also help businesses to develop and implement best practices for protecting their data. They will also learn about the software and hardware they will use on a daily basis. When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. As part of that process, were rolling out Mac as a choice for our employees. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. Great offering by Apple! The cookies is used to store the user consent for the cookies in the category "Necessary". Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. Introduce yourself, and well get in touch if theres a role that seems like a good match. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session 2023 Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. Core training took place off-site and included 15 new employees like myself. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) Apple is dedicated to developing technology that everyone, including people with disabilities, can access and use. Customer loyalty and satisfaction is their number one priority. An Apple digital badge represents your achievement in professional training. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . This cookie is used for advertising, site analytics, and other operations. Both full-time and part-time jobs are available. An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries.. Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. Lots of different people to learn from and meet. By clicking Sign up, you agree to receive marketing emails from Insider Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. The energy on these days rocked my world. Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support This cookie is set by GDPR Cookie Consent plugin. A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. And be amazed by what it does for yours. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. At first I didn't understand why she was so upset about an easily replaceable phone. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. Add to Favourites IN-Technical Specialist. . However, we cannot independently confirm if the Weibo account has a proven track record. Both full-time and part-time jobs are available. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. But opting out of some of these cookies may affect your browsing experience. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. And after you've passed an exam, display your verified digital badge on any professional networking site. Your work hours will be based on business needs. The sector specific training will be part of our Campus to Technical Careers (C2TC) program. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. And thats our greatest strength. The mob used the electronics in the store to play music and record their dance routine. If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". Technical Specialists may be required to travel to customer sites. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. I spoke with a manager who asked when I'd be available for an interview, and we picked a time. Check your badge on Credly for specific expiration dates. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Sign up for notifications from Insider! Apple is a drug-free workplace. Learn more about your EEO rights as an applicant (Opens in a new window) . This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. An Apple logo or digital badge is a seal of approval and a promise of excellence. Multiple rumors have indicated that a handful of design changes are coming to the iPhone 15 Pro and iPhone 15 Pro Max, but one that until now has gone under the radar is the possibility that the volume controls on the side of the device will be a single unified rocker button.
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