Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 Monday 9th June 2014. Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. If the work is not complex, they'll carry out all the external work required. I also get time for classroom learning which hopefully . on I have sent a pm with my information and description of the situation. Within 10 working days, Openreach will have completed their survey. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. Theres no charge for most engineer visits. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. I'm wondering will there be engineers working on a saturday? Contact BT. I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. You'll find up-to-date details of all charges and pricing information in BT Price List. He has sturdy life goals and knows where he wants to go. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. You might not need a visit, just the right advice and help to identify the problem! (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. Starting salary is poor, but you'll reach the higher rate after 3 years. RHM Telecommunications Ltd8 Wheatstone CourtWaterwells Business ParkQuedgeleyGloucesterGL2 2AQ. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. Thing is there is a lot of stuff under footways so you can't go mad. Apprenticeships. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. The live chat person wasn't at all helpful and actually closed the chat without resolution. Please only call if you have a letter from the government saying you are high-risk. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. . But opting out of some of these cookies may affect your browsing experience. Skype involved a presentation, then a capability and suitability assessment. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. Lost or stolen. Openreach will then be in touch to arrange when they can complete the work at your premises. Faulty equipment like a telephone or router not covered by a maintenance contract. The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. Ring sky told an engineer will come out in the next 48 hrs. @katenoblett. We publish our charges in our terms and conditions charges schedule. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Well let you know how quickly you could be up and running when you order fibre broadband. as per usual ,engineers working across the road and our broadband goes down. . Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. We don't ask for any formal qualifications. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. My Background as a Phone Engineer in Southend. What are the time slots for Openreach engineer appointments? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. They will discuss this with you before starting any work. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. The Communication Workers Union (CWU),. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. - Providing support for Service and Commercial inventory. While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. This website uses cookies to improve your experience while you navigate through the website. Contact BT for help and support with your BT broadband, TV, home phone or mobile. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. All depends when your manager wants you I guess. @bt_uk. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. 01-04-2021 Do I have to pay for this visit? BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. Account and billing. This is how life was back then. You can view these money saving ideas by clickingHERE. By clicking Accept All, you consent to the use of ALL the cookies. New grading structure. The installation takes around three hours and the Openreach engineer will need access to your property. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. The cookie is used to store the user consent for the cookies in the category "Performance". After a . I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. An engineer will install an ONT at your premises to connect to the nearby fibre cable. 1. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. Darlington, United Kingdom. At conservative gathering, Trump is still the favourite. "Where talent is a dwarf, self-esteem is a giant. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. 22h52, Hi. Contact from abroad. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. Work programme gives an insight into life as an Openreach engineer. Log intoorder trackerusing your BT ID or order reference and postcode. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? Garry on If you need help email your.problems@observer.co.uk. Asked 22 May 2022 on CER / Field Insights - North England. When you contacted BT, it said it had not booked that engineer and did not know about the work. . These cookies ensure basic functionalities and security features of the website, anonymously. 01-04-2021 Compiled by Patrick Collinson. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. Replying to . It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. If you currently work for the BT Group please apply directly through the Internal jobs board. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. Thank You). Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. If a charge is likely, well let you know. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. Do openreach/ BT engineers work 24/7 ? A specific time cannot be given and access must be available for the entire slot. We use cookies to optimize the website, no personal information is stored. Your just as rude! 2. Just click on. Their service has stopped working and it is not fully fixed after two full working days. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. @bt_uk. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. 26/04/2017. The BBC is not responsible for the content of external sites. BT. Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. 12h52. If the work is complex, Openreach will take longer to do all the external work. Come home no Internet. Anna Tims is away. Well remotely activate a port on the ONT. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. 30-03-2021 Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Job Responsibilities: Undertake poling when required Work on I have a line fault that needs to be fixed. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Read about our approach to external linking. and. First, Openreach will send an engineer to assess how much work is needed. BT Openreach apprentice engineer Thomas (Tom) Dickenson. Ask questions and share tips with other people 24 hours a day. For If you arent available, someone over 18 will need to be around. Myself and my team cover the whole of the UK. It does not store any personal data. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. We have a range of ways to get in touch for new and existing customers. Hence, the addition of working experience gained from Openreach can truly be like a milestone . If you already have an ONT, its very quick to get connected. I saw one at a cabinet last Sunday afternoon. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. They will try and get you . My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. Your working hours Our engineers work 37.5 hours a week. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. The re-branding exercise actually started, in a very low-key way, a few short . We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). Complex Engineering Reception and Triage. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. Civil's don't have to give the hrs travel time as you have to start at a yard. You might not need a visit, just the right advice and help to identify the problem! The union was . (adsbygoogle = window.adsbygoogle || []).push({}); Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? Ex open reach engineer here, up until 5ish years ago. This field is for validation purposes and should be left unchanged. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. The engineer first needs to turn on the cable that runs from the street cabinet to your property. Include an address and phone number. - Providing data governance through all operational teams in order to maintain and improve data quality. The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. Youll be sent a new hub, so keep it somewhere handy. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. Engineers from Openreach managed to cut our telephone line while they were working on our road. BT argued that you still received a partial service. Working from home no service passing the buck. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . So, here's where it all started working as a Phone Engineer. If the engineer is already working on the fault, then you won't be able to change the appointment. Replying to . Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. Mar 2018 - Present5 years 1 month. This cookie is set by GDPR Cookie Consent plugin. BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. In your case, communication between the two appears to have broken down badly. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. We need our broadband but have been told that it could take days to fix. Announcements, Guides & Community Updates. In 1987 I began a career as a British Telecom Engineer. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. This cookie is set by GDPR Cookie Consent plugin. 15h06. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. All in a day's work | 17 comments on LinkedIn 8.40 for each calendar day that the service is not repaired. It could be Sky's Openreach account number, for the details that ISPs have given them. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. This has been a nice experience and I wish the best to Arran in finding work.. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on If you're an engineer, that's usually four or five days a week between Monday and Sunday. BT promised two engineer appointments but no one turned up. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. 2023 BBC. Members of the Communication Workers Union (CWU), including call centre. Need to change your appointment? I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. Openreach, which controls most of the UK's. Russian minister laughed at for Ukraine war claims. An engineer visit is requested, and no fault is found. Training is rushed, clothing is poor and supervisory support is weak. Openreach is the UK's digital network business. We also use third-party cookies that help us analyze and understand how you use this website. sector, For global Can Nigeria's election result be overturned? Installation day: What to expect This could be when: We only charge for repair work on a small number of fault reports. Log into order tracker using your BT ID or order reference and postcode. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. Try their website here. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Help and support; Contact BT; Back. This is a very common mistake made worse by the press. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. Was the First Engineer who the complaint was about actually a Qube Engineer? BT Openreach was established in 2006 . This cookie is set by GDPR Cookie Consent plugin. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test.
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