Thanks so much. Chrissy Monaee,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. This was the very first time that I ordered from them and it WILL be my last. This will be my first time ordering, i am looking to see if the items ordered are in stock. Customer Support Team. Operator was nice and cancelled my order. Customer Support Team. my order seems not be processing due to this. https://www.fedex.com/fedextrack/?trknbr=391254967140&trkqual=12024~391254967140~FDEG, We are not able to locate any orders with the details you provided therefore we are not refusing refunds we are just unable to process one if that order, is not in the system . Yes, I have ordered several wigs and they have competitive prices. Once again we do apologize for any misunderstanding. All you need to do is enter the 16 character parcel tracking code into the tracker. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. DO NOT buy here, else you will be waiting until the world ends. Hector was really nice. Modification & cancellation policies rating: 5.0 - 1 rating. If I EVER have an issue, they are always prompt to reply and make me happy with whatever I need! Meika,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. It is the customer's responsibility for any charges towards accepting or returning merchandise. Help future customers by talking about customer service, price, delivery, returns & refunds. Hello, Consumers satisfied with EbonyOnline most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites. Theres usually a good supply of colors & new releases. We recommend you contact customer service immediately. Order No. How do I cancel with Ebonyline.com? Tonessa, I would like to request to track my order i made on the 6th of november. Most retailers like to manage any changes to the delivery address of your parcel, so youll need to contact your sender or retailer to do this. Thank you. Leave this blank if you'd like to publish your review anonymously. Absolute worst online shopping experience. Remember the model is not you and might look different on you. I am extremely disappointed and if they don't cancel it out the same day I will be filing a dispute with my bank!I should have researched these crooks before I made a purchase. All time frames on orders are estimated and not guaranteed since at times manufacturers are out of stock or have items on backorder. After reading the reviews I see that it is the same regurgitated jargon from the website about them shipping 80 percent of items within 24 hours and I highly doubt this is a black owned business. I will never, ever order from this company again. When preparing to send your purchases, the seller reserves a track number from the delivery service, which starts to be tracked within 1-5 days after the order is transferred to the delivery service. It arrived quicker than I imagined. I told again the same day shipping with 3-8 days is misleading. Go ahead and slick your hair back, tuck it behind your ear, and swoop the natural-looking baby hairs.Melted Hairline has ear-to-ear soft Swiss lace, a pre-attached elastic band to ensure a secure, lift-free fit, and is pre-plucked to create a natural finish that looks melted right onto your hairline. How long does it take for my order to be processed? Color was sent is color 4 . #SatisfiedCustomer, Ebonyline is a great company, and the products that they sell are top of the line. Please read the above "Why was I charged for a canceled order?" Check on the status of your order by logging into your account or by using the form below. As of August 9, 2021, Ebonyline.com does offer free return policies. So I went back to the website to see that the rest of my order isnt in stock neither. Wait a few minutes then rinse. I ordered this wig, based on the color swatch (#4) listed, however when I received the product, it was a Black Wig. The shipping was super fast it came in 3 days. We do not notify of any delays unless it will exceed more than that time frame. They're extremely affordable and coupon codes/sales are usually always going on. Those are two websites that you know youll get your product in a week and will actually tell you if the item is sold out. Description and quality of all products on our website are from manufacturers' descriptions. Packages with such numbers can be tracked right until delivery. They claim that it is in their policy. Excellent customer service!! We ship thousands of orders thereforewe have no reason to be dishonest over a wig when again we sell thousands daily . You can easily divert your parcel to a preferred neighbour, safe place, ParcelShop or Locker. Items Shipped Customer Support Team. Moderate content, respond to reviews, and promote offers. The people stopped emailing me back and no one answers the phone. Keep up the great job EbonyLine! Products used:Outre Melted Hairline wide part wig. Once again we do apologize for any misunderstanding. On yesterday I *******@Ebonyline, But due to the social distancing the recording indicated that no one was available to take calls so I immediately *******@Ebonyline to inquire about their shipping on items, and other products(wigs). Once again we do apologize for any misunderstanding. Great selection and excellent customer service. You may cancel or change your order if the order is not shipped out yet. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Ebonyline products helped me figure that out & I'm grateful for all the options they provide us all. So I replied can I receive my refund for one of the wigs or can I get store credit Desiree was very nice and easy to talk to, she promptly sent my full refund back from one of the wigs that was sold out. Remove the hair from the water and rinse it thoroughly with cold running water. You use expensive skin creams, eat nutritious foods, and drink lots of water. However, it is now November 26, 2022 and there are 0 shipping updates on the order and I have no tracking info. never have i ever done that before on any other website, Hi, Same Day will ship today if ordered by 4 pm ET. Copyright 2000-present Ebonyline.com. Click the "Create an Account" button and fill out the information. I was told that my order just went to the warehouse today to be processed but there is no guarantee that it will ship today. Can you provide the order number to better assist you? We recommend enabling JavaScript for the Before washing, gently detangle using a wide tooth comb. Follow these tips & tricks to ensure that your wig stays fresh and looks bomb. Thank you "Desiree" for your timely response/reply! View the, Yes. Priority Mail 9205 5000 0000 0000 0000 00. If your courier has tried to deliver your parcel theyll leave a calling card that has an 8 digit number printed on it. Wait a few minutes then rinse. not black!!! Youare able to refuse the delivery if no longer needed. Placed an order (order #*******) on 11/29/22 for a total of $71.36. Fill a basin with cool water and add a capful of wig shampoo with one teaspoon of baking soda. Many customers have requested us for a web-based wholesale store and we have released ebonyline.com for the retailers and volume buyers, giving them great deals and low prices. Get exclusive deals, promos and giveaways! JavaScript seems to be disabled in your browser. Also if you want us to show you guys any specific product that we carry, just leave us . I've ordered many times from them and haven't had an issue. I keep emailing and I keep getting excuses. Freetress Equal Invisible L Part Wig CHASTY Thank you for your feedback. This wig was every thing I expected and more. They are quick responders. It was first and last time. We do apologize for any inconvenience this may have caused. Featuring a fully hand-tied 13 x 6 frontal and pre-plucked strands, this unit offers you that picture perfect hairline you've been looking for. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Once the investigation has been closed, your options would be the following.1. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Would you like to add a photos or videos? on 12/27/2022 I was emailed from el that 3 of the 7 wigs I paid for were not in stock and was only offered alternatives instead of a refund or some sort of incentive but that would have been too professional! You will be contacted by email to verify your review. Submerge the hair in the water and swish it around gently for one minute. Ebony, Customer Support Team. Get exclusive deals, promos and giveaways! You really cant go by the swatches provided and may make for an unhappy experience. Spray it with hair conditioner. best experience on our web site. THANK YOU ELEVATE my bride will be beautiful. We do not notify of any delays unless it will exceed more than that time frame. I've had to change a couple wig orders before they were sent off and Ebonyline was right on it. Thank you & keep offering great products & customer service! We use cookies for analytics, personalization, and ads. * ( Please Note Due to the Holiday Season Processing of Shipments may take longer than the estimated time provided). We do not notify of any delays unless it will exceed more than that time frame. Customer Support Team. Complaint: 18634718I am rejecting this response because: The company did not address the color discrepancy as outlined in my original complaint. I've been coming here for years for my wigs & am always happy. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Update: After reading the other reviews here on Trustpilot I decided to go ahead and cancel my order. You did agree to our terms & conditions . You can email us at verification@ionecorp.com We may cancel your order if you do not respond within a week. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Motown Tress Synthetic Box Braid Slayable & Spin. Gently squeeze the hair to remove water. I had to jump on the chat on the website to discuss my order with someone. Scott Ahmed,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. I've had to wear wigs my entire life, Ebonyline is not only affordable. I had a problem with my order on the 21 of February.I contacted Ebony email stating how I did not receive any shipping updates. i already emailed you! Your browser does not support embedded videos. IF YOU ALL ARE HAVING TECHNICAL ISSUES OR SOMETHING THEN JUST SAY THAT. thanks. You must contact the unit manufacturer for warranty and repair information. We need your email address to verify that your review is genuine. No in the automatic tracker box to check the real-time delivery status of your worldwide parcel, orders, COD consignments, container, freight, transport, transportation, shipping, vans, trucks, express cargo and shipments online. Amazing! To this date I have no idea where my order is. Please forward that case # directly to us. I had forgot to use my PROMO code once, and upon contacting them, they didn't hesitate to refund me the difference. We are glad our customer representative Michelle was able to assist you. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Will you provide a tracking information link on your website, e.g. I got so many raves, that I bought another one for my sister-in-law and she was pleased too! Buyer Beware! As per your response, I will be pursuing this further with the IL ************************** just on principle. I will never and I mean NEVER order from this website ever again. When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. Refer to shipping policy for exclusions. The tracking number in the format of the Universal Postal Union looks like RA123456789CN, where the first 2 letters are the type of package and the last 2 letters are the code of the country of origin. In fact, they don't ship it at all. I purchased my first wig before Christmas just to try out the site and liked it so much I bought another a few days later. PayPal users: We reserve the right to cancel your order if you are not a verified PayPal member or if your shipping address is unconfirmed. For more information, contact your credit card company or bank. notified of that by ******* therefore BBB will close this as of today. I recently had a problem with order and this was taken care of by Mahaz with such efficiency and patience. We look forward to have you here as a valued customer! RIDICULOUS. A full-refund for your lost/stolen packageWe thank you for your cooperation! I spent $59 on 2 wigs. Most definitely will be ordering from this site again. If you have any questions, please email us at ask@ebonyline.com. All rights reserved. Since the beginning of beauty and general merchandise businesses in 2000, we have built very reliable and satisfactory relationships with customers. Can wait to get this order and make another one lol. Order # 1575676 COMPLETE If youre still waiting on your parcel and its been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it. All Rights Reserved. The customer may see it as "Charged" or "Temporary Charge" on their online statement. So check out Hector and the others at ebonyline! You do not have JavaScript enabled in your web browser. Sale price. Rinse & apply conditioner in a downward motion. Never again will I shop with these scammers. You can track an international parcel in exactly the same way youd track a UK parcel, but youll need to use our International tracking tool. How many days do I have to cancel? May 6,2022 The funds should have been placed back in your account after 3 business days since we did not ship your order. Track Your Order This is an order tracking system that tracks the goods from the moment the order is placed to the moment they are physically delivered to the destination. Why do i have to send a picture of my id and card number? What is an identity verification process? Ebonyline.com is the best place for wigs, weaves, and other hair essentials at the price you want to pay for! Firstly, Ebonyline is my go to for a large selection of wigs. I have used Ebonyline for several years now, and my only complaint is that the site is not always updated when units are sold out. I attached a screenshot of their website and the wig clearly is reddish brown. Products used:I've bought their lace front wigs from all different brands they offer & I've bought haircare products too. I reached out again and receive a nasty message from the vendor. Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - ETIENNE, Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - FREYA, Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - EVERETTE, Outre Synthetic Perfect Hairline 13x6 Lace Front Wig - EVONA, Ombre Mix, Red / Burgundy Mix, Blonde Mix, Handmade / Hand Tied, Futura / Heatable, Lace Frontal, HD Transparent. We are needing the Order number to locate this order. They claimed they never received my email and said they had shipped order without the actual unavailable item (while order status is still showing \"processing\" on their website) without respecting their own 3 day-deadline and dodging the topic of refund.\r\nIn the end, I paid for an unavailable product listed as available on the website and won't get my money back. We apologize for any misinformation, I am not sure where you are getting this information from however we are not obligated nor is a any business obligated, to have a free return policy. We look forward to continue doing business with you!Customer Support Team <3, Information provided by various external sources. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. they were supposed to ship within two to three days.2 spiral wigs MH1235 color 2. Your order has shipped, please see tracking details below. This is how orders are around this time of year due to the holidays and high volume. The shipping is excellent! I won't be in at my expected delivery time. They don't even deserve 1 star. Certified Mail 9407 3000 0000 0000 0000 00. www.ebonyline.com currently provides more than 10,000 items of beauty and general merchandise. Can I edit or adjust my Ebonyline.com order? ***** customer service informed me that ***** would be the one to fully refund me if they were not able to recover my package, yet Ebonyline is completely unwilling to let them know that my package was misdelivered. Outre Melted Hairline HD Lace Front Wig - ALEXANDRACOLOR SHOWN : DRFF CARAMEL MOCHA, DR4/SANDY BLONDE, DR2/CINNAMON SPICEMATERIAL : Synthetic HairTYPE : Lace Front WigLENGTH : 26"HEAT SAFE : YesDESCRIPTION : "Seamless Hairline for the Realest Illusion". I would definitely recommend ebonyline. Follow these tips & tricks to ensure that your wig stays fresh and looks bomb. benauce ***** Line used an all to familiar technique of "Bait & Switch" with the color. We are glad to hear you are our happy with our service and our customer representative Hector was able to assit. Product Name SKU Qty Shipped I ordered two spiral wigs back in November and was billed for them on my credit card on the 19th of November. \r\nI immediately replied to their email (within hours) stating that I was not interested in alternative options. Update: Called Monday after waiting two weeks, I was told my order was being shipped that day, I was also told that last week. We appreciate your positive feedback! Depending on what kind of service the sender has selected youll either be able to divert to a safe place or neighbour or neighbour only. I placed an order on February 27th and still havent received my item. Enter your 16 digit tracking number or 8 digit calling card number. Melted Hairline lets you show off those edges! I GUESS I WILL JUST HAVE MY PURCHASE DISPUTED AT THIS POINT. Items Ordered On our website there is a policy and guidelines that were not followed to protect this package since **************** Packages are not insured, please see details below. All rights reserved. There is no compensation or shipping upgrades for delayed orders. Would you like to view the status of a different order. Shonta Alexander Great shipping rate $3.99! You were emailed the authorization two days ago . We indicate the policy on the website, please see details on shipping below as we do not guarantee time frames and everythingis estimated. We look forward to hearing from you again! Customer Support Team. The BBB cannot really assist you in this matter. And I can't say enough about their customer service . Same Day will ship today if ordered by 4 pm ET. When you need it fast, This is the place! All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. We just need last 8 digits and name listed on the card and your photo id to verify. Thank you for helping a girl feel beautiful again after hair loss. Was not notified until I reached out via email. Customer Support Team. * One or more of these files was not uploaded due to an invalid file type. Jerri,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. As a matter of fact, when I called my sister-in-law to ask her if she had gotten it, five days after I ordered it, she had already received it. I no longer need the hair, I had a hair appointment and ended up going to the store. Copyright 2000-present Ebonyline.com. $45.99. Zury Sis Synthetic HD Lace Front Wig - BYD LACE H . All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Sara, Theresa, I have worked with Mahaz. where on the platform do enter shipping method. Will definitely be purchasing again in the future! For the most part, they usually have it. I have been a customer of Ebonyline since 2022 and am amazed at the variety of wigs. What's Ebonyline.com's cancellation policy? Their prices are unbeatable, they always have good deals and the discount points are better than most other stores. Hello, No I have not had any negative issues ordering from EbonyLine. You can also check and trace the current status of courier location and delivery date or any delay info by calling the customer service center. As of August 9, 2021, Ebonyline.com does offer international shipping policies. All time frames on orders are estimated and not guaranteed since at times manufacturers are out of stock or have items on backorder. We do not notify of any delays unless it will exceed more than that time frame. Hello, If you need before a specific time frame we do mention to reach out to us to verifystockavailability. Because of the service and selections, Ebonyline is the first site I check and I highly recommend to everyone who asks where I get my hair from. I don't know what economy shipping is. They always have the items I need. Shipment #0011867 Print ShipmentTrack this shipment This company is my go-to site if I can't find something I really want. Customer Support Team, Placed an order and still no shipment! Rinse & apply conditioner in a downward motion. How do I create an account with Ebonyline? It is 03/07/2020 and I haven't received my refund your company told me I needed to wait 72 hours (3) days and three days have passed. Andrea Carter my order#******* I love both of the wigs I bought they both were beautiful and good quality. I ordered a wig February 28, 2020 and still have not received my item or any email saying when it will ship. Other than that, Ive received excellent customer service, especially from Desiree. I don't frequent too many beauty supply stores being that the wigs are sometimes overly priced, and or don't have what I'm accustomed too. It is to prevent an overdraft without actual charges from the seller. Thank you for being our valued customer! How do I create an account with Ebonyline? View the, Yes. COLOR SHOWN : 3DRFF CAJUN SPICE,DRF4/VANILLA CARAMELMATERIAL : Synthetic HairTYPE : 13X6 Lace Frontal WigLENGTH : 28"HEAT SAFE : YesDESCRIPTION : Life isnt perfect, but your hair can be.Lacefront Perfect Hairline is your most natural-looking wig yet.Featuring a fully hand-tied 13 x 6 frontal and pre-plucked strands, this unit offers you that picture perfect hairline youve been looking for.Designed ready-to-wear and easy-to-style, all you have to do is cut the lace. Order Shipments The order preparation may take as early as one day or up to 7 business days. Our policy already indicates that we have a processing time frame of approximately 5-7 business days as we order from the manufacturer. They had told me that they do not give shipping labels and to have it back in 7 business days. We don't actually charge your account until we ship out the order. LaLa McArthur,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Save my name, email, and website in this browser for the next time I comment. Track your orders easily with us. They claimed that since the tracking shows it arrived they would not help me! They say my order was going to ship out in 24 hours. ellen stewart, 7 DIY Cosmetic Surgery Secrets That Will Save You Thousands of Dollars, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. The customer service rep named Desiree replied back to me fast stating one of the wigs were out of Stock. We are very sorry to hear this. Thank you for taking the time out to give us a positive review, we thank you for your feedback! Once again we do apologize for any misunderstanding. Shampoo 77 items. Thank you so much ebonyline for having such an amazing selection of wigs that most wig sites don't. Customer Support Team. usps or fedex tracking number? When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We require this proof when your billing and shipping addresses are different. For shipping information, please check our Shipping Policy. Next time, contact customer service at ask@ebonyline.com or 847-647-9791. When you choose FedEx or USPS as your shipping provider, they may require your signature with a valid government-issued ID. We thank you for your support! It is almost a month later and I still have not received my order. Thank you for your feedback. For the best experience on our site, be sure to turn on Javascript in your browser. I never received it and they just took my money! I have emailed proof that this was requested several times and proof that I called several times before the order was shipped as well but was ignored. Amazing customer service. Brush the hair with a wig brush to remove all tangles and loosen dirt. To find more information about reviews and trust on Sitejabber.com please visit. Can I cancel or change my Ebonyline.com after I've checked out and made my purchase? Tracey Foster,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. Just enter this number into the tracker, above. We thank you for sharing your positive feedback. BBB Business Profiles are subject to change at any time. Thank you. i find this very weird. We are proud to say that we do not sell cheaply made products. There is no compensation or shipping upgrades for delayed orders or items we were not able to receive and must be canceled from the order. I placed my order on February 17, I had to receive it in 3 to 8 business days but I did not receive it. Never have I had such poor customer service. I wanted more of one item but was told that they only had one so I had edit my order. Best selection of wigs out there and good customer service. Collect On Delivery Hold For Pickup 9303 3000 0000 0000 0000 00. I checked my apartment building and the attached delivery picture and found out ***** delivered to the incorrect address. Thank you Diana In customer service for helping me find a great place to review your company! It took them 4 days to ship out and it still never made it to me. Keep Track of Your Order. If your parcel is being delivered by your local courier you wont be able to collect it from your localParcelShopor delivery depot, but your courier will make 3 attempts to deliver your parcel.. It is same as stores asking your id for credit cad sometimes. It means everything to us! Please note that we may share your email with the company to verify your order. For more info on Ebonyline Order Tracking, Click Here. As of August 9, 2021, Ebonyline.com does offer order tracking support. ***** #************. Kendra PerryI do apologize for the concern. We do apologize for those delays with the carrier . ABSOLUTELY ADORE this site. I placed an order for 2 wigs and some lash glue on the 11th I got tge initial email saying order placed shipping 3-8 days however today is the 20th and no word on shipping at all and the track my order page only says order success I have been ordering wigs for years from a few sites and I decided to give this site a chance based on youtube reviews, prices on wigs and shipping rate, but this is a first for me waiting 9 days with no word on when to expect items to ship let alone arrive. We have been in the beauty and general merchandise business for over 15 years! I was told I needed to adjust my eyes, as the color shown is BLACK! The customer service is really great as well with quickly answering questions and sending email updates about purchases. Skip to the beginning of the images gallery. Find answers to popular questions about our company and products. I am so far please with their support as well. Youll need to get your parcels tracking number from its sender retailers usually send this to you by email with information about your delivery. Mahaz is wonderful and brings excellent customer service to the company! BBB Business Profiles may not be reproduced for sales or promotional purposes. (TIP) if you dont have an item in your possession dont post it for purchase! All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Everyone's 100% correct with what they are stating about the shipping. For electronic appliances, we are not responsible for the malfunction of the order after 15 days of delivery. After much searching on the Ebonyline.com site, I bought an amazing hairpiece from Ebonyline.com. Place on a wig stand to air dry. Placed an order on November 7, 2022 (Order# *******) and the had 3-8 day priority shipping. Why was I charged for a canceled order? For the best experience on our site, be sure to turn on Javascript in your browser. Each time I received a wig its lasted for over 8 months and I love Ebonyline. $62.99. The store will not work correctly in the case when cookies are disabled. JavaScript seems to be disabled in your browser. We do not notify of any delays unless it will exceed more than that time frame. They were very quick to send emails in regards to payment though. Toll Free: All you need to do is enter the 16 character parcel tracking code into the tracker. I am at the mercy of whether I will receive a proper refund. For the best experience on our site, be sure to turn on Javascript in your browser. Dear Kelly, Veronica, 2023 The store will not work correctly in the case when cookies are disabled. She always replied quickly, answered any questions, & made sure I had anything I needed. So mad I didnt check this website before I ordered. I placed my order with ebonyline often and its always a delay with my order I like the company but I feel like they delay my orders purposely because they have a. Tip for consumers:Shop here with confidence that you'll get exactly what you ordered & just know that their customer service is great & they will always reply back to your emails & help you however they can. EbonyOnline has a consumer rating of 4.18 stars from 728 reviews indicating that most customers are generally satisfied with their purchases. Online Labels, LLC I am glad Daejonna was able to assist you. JavaScript seems to be disabled in your browser. It goes against our guidelines to offer incentives for reviews. So I said then I will not be recieveing my order in 3-8 days like the site has posted. Calling them tomorrow to cancel my order since they are closed. Wednesday, March 11, I sent a message to the seller because I still haven't received my order and until today I don't have a response from the seller. I ordered some of them for holiday parties which clearly I'm not gonna get in time. Why do i have to send photo id? I love ebonyline! You can track a parcel you're returning in the same way as one you're receiving. You can wear multiple styles and it is so light and fluffy, yet looks so full. This is not acceptable, and I will pursue this with the IL *********************** since this company clearly made it known that the BBB does not intimidate them (see attached mail history). DO NOT BUY FROM THIS COMPANY. Hallous KayWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Once again we do apologize for any misunderstanding. Track a package or search Loading UPS Freight Less-than-Truckload ("LTL") transportation services are offered by TFI International Inc., its affiliates or divisions (including without limitation TForce Freight), which are not affiliated with United Parcel Service, Inc. or any of its affiliates, subsidiaries or related entities ("UPS"). Customer Support Team. Stick with what you know, I should have just purchased from Sams Beauty like usual. What does my bust size and waist have to do with ordering a wig! Tip for consumers:Know what you want BEFORE you buy. Vanessa Honey C Brazilian Human Hair Blend Lace Fr. The absolute WORST customer service imaginable. Before washing, gently detangle using a wide tooth comb. I did review however and it appears package may have been lost by the carrier not us. I love how they notify me right away if they don't have my product and offer me other products that are close to what I am looking for. Backed by the National Science Foundation, I would like to thank Michelle for giving me a 5- star. Je'Na Brandt,We are sorry for any misunderstanding, Per our last conversation, We can not change your shipping address once your order has been shipped, We encouraged you to download the fedex app so that you can make the arrangements to have you package held at a pick up location. Ebonyline.com Reviews | Read Customer Service Reviews of www.ebonyline.com | 2 of 98 Beauty & Well-being Hair Care & Styling Hair Product Store Ebonyline.com Ebonyline.com Reviews 2,106 Excellent 4.5 VERIFIED COMPANY www.ebonyline.com Visit this website AC Angela Ciampa 2 reviews US Dec 12, 2022 Customer Service was quick & helpful For the best experience on our site, be sure to turn on Javascript in your browser. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. DaeJonna D, Lacefront Perfect Hairline is your most natural-looking wig yet. Thank you for your support! Modification & cancellation policies rating: Yes, Ebonyline.com does allow order changes & cancellations. seems really suspicious &' i can have the whole website shut down. Always have great products and prices! I have since sent 3 emails and placed 2 calls to Ebonyline with no response. I ordered a wig on 10/14/2022 order #******** and never received the product. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. For the best experience on our site, be sure to turn on Javascript in your browser. I HAVE TRIED CALLING ALL DAY. I hope your issue was resolved. Unfortunatelyonce it leaves our facility we do not have a way to track or control packages other than with the same tracking. View the, Yes. you are provided. Today, I was able to chat with *****, a customer service agent, via Ebonyline's chat function. If that does not work, try https and port 2443. Did you experience any bad reactions from using ebonyonline? We thank you for sharing this positive feedback! Enter your parcels 16-digit tracking number and delivery postcode. Global Express Guaranteed 82 000 000 00 I also ordered on the 28th of Feb 2020 and have yet to receive a tracking number. I've been buying my extensions from them for over 10 years. Shop your favorite Hair and Lace Wig at Ebonyline.com with lowest price! Once again we do apologize for any misunderstanding. Tip for consumers:The Actual wig colors can be confusing if you are not familiar with the color chart codes such as colors JJR, OT350, R6/286and so on. I really like this site. The store will not work correctly in the case when cookies are disabled. that you agreed you read and understoodprior to submitting the order. Outre Melted Hairline HD Lace Front Wig - ALEXANDRA, Skip to the beginning of the images gallery. I'm so excited to try my new wig! Airrei'el Saunders,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Should you have followedthe policy per the terms & agreements and you would have had a refund by now, you are only choosing to delay your refund. Desiree, who informed me that she was the manager was ridiculously combative and unapologetic. We are not liable for lost or stolen packages after they have been marked as "delivered" by the carrier. I so wish I would have read the reviews before I ordered. You can track a parcel you're returning in the same way as one you're receiving. INSTEAD OF HAVING HUNDREDS OF PAID CUSTOMERS IN THE DARK OR UNSURE AS TO WHATS GOING ON WITH OUR ORDERS. If you are the server administrator. (Optional) Include a photo to illustrate your review of Ebonyline.com's order changes & cancellations, Yes. You can also reach NodeWorx by appending /nodeworx to the end of any domain hosted on the server or any IP mapped to the server. Also I think the prices are great! "Beware! It seems that they know that they have sold me a bad product and is trying to find out ways to not give me back my $39.68. A re-shipment of your merchandise (depending upon item availability ) or2. Tip for consumers:There always having sales. It means everything to us! I sent them an email and have yet to hear back from them. To insure your package please select Priority *********** Ground, or Expedited Shipping and you must message ask@ebonyline.com to add a signature required at an additional cost to protect your package. Please provide order number to locate your order. You were also. Well guide you through the process. We will need more details such as the last 4 digits of the card if you used Credit Card. Vontella, I placed an order on March 2 and my event is this friday. View details. The selection of cute wigs is wonderful! Service / Sample Number. Verification can help ensure real people write reviews about real companies. Find out how we combat fake reviews. Nneka, She literally called me a liar. Any items that state 1-2 days or 2-4 days on them are not in stock. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Outre Lacefront Melted Hairline Lace Front Wig - Alexandra. I had put on for the 1st time ever yesterday on Monday, 12/12/2022. Refer to shipping policy for exclusions. I love changing my looks and style. Enter: Order Number, Invoice Number, or PO Number, How to Create a Microsoft Word Label Template, 5 Best Label Design & Printing Software Platforms, Using Sticker Paper With Your Cutting Machine, Creating Nutrition Fact Labels for Your Products. I noticed that the tracking stopped in Wilimington ** on 10/20/2022. Would definitely recommend! As of August 9, 2021, Ebonyline.com does allow modification & cancellation policies. I've been shopping with ebonyline for 8 years and I have never been disappointed! Shipping is also super fast! Also did not get confirmation email for order after placing my order. Ebonyline. We use dedicated people and clever technology to safeguard our platform. Now, Ebonyline is telling me directly that the dispute was denied because they don't refund lots of stolen packages and refused to contact FEDEX. You are able to cancel an order as long as it has not shipped. for more information. Orders placed by 3:00 PM CST Monday-Friday.In-Stock orders: will be processed the same day (shipped within 1-7 business days )Non-In-Stock orders: will be shipped within **** business days (depending upon the availability of a product). And since 1969, The Wig Company has offered When I contacted the vendor the first time I was told that they had to wait 15 days before they could submit a claim which baffled me because I am telling them their is an issue. Knoji is a social discussion platform that's 100% free to use. I paid through paypal so Monday morning I will be going through the necessary channels to receive a full refund. ******* It is so fabulous! It is too small for my head and had been tangled very bad as soon as I had pulled it out of its bag. This will probably be my last time ordering from Ebonyline. The receiver/customer is responsible for settling all charges in order for customs to release the shipment and have it delivered. I am sending the package back today at my expense. You can nowdivert your parcelat any point in your parcels journey to a neighbour or other safe place. I really wish I would have read these reviews first. Invoices There still has not been any accountability on their part, for false advertisement in the color of the product, and are very flippant about it! Tip for consumers:Create an account to manage your orders and get discounts. Once again we do apologize for any misunderstanding. Once again we do apologize for any misunderstanding. Once again we do apologize for any misunderstanding. This will be my LAST TIME ordering from this company!!! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We are glad our customer representative Hector was able to assit you. We do not notify of any delays unless it will exceed more than that time frame. You'll want to bookmark that login page so you can easily find it again. I ordered a few pieces to take on a trip over a month in advanced. My last order # ******* was exact! Companies can ask for reviews via automatic invitations. Track All Shipments Print All Shipments I wanted exactly what I paid for or nothing at all but my money back. I have attached am email history.The ignored my request for a "Refund Return Authorization". I wanted to know about a specific wig and my questio. We look forward to continue doing business with you!Customer Support Team <3. Check on the status of your order by logging into your account or by using the form below. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. DAEJONNA D at Ebonyline was absolutely wonderful to work with! Tracking Number(s): 61290988116522405530 There is a high possibility that one of the charges is a pending charge. They have zero communication with customers. Unfortunately you will have to follow the policy. Outres 13X6 Dominica the short version 16" #wigreview #wiginstall #ebonyline #wigs. Lesson learned, never again, even if i do save a few bucks. Click the "Create an Account" button and fill out the information. Color As a matter of policy, BBB does not endorse any product, service or business. I just received the wig last week on Monday, 12/05/2022. Value 290. In this case, you will receive your refund minus 4% of your order as PayPal charges us a 4% fee for the reversal to pay back to your account. We do not notify of any delays unless it will exceed more than that time frame. The package wasn't lost or stolen but delivered to the wrong address and they refused to acknowledge my proof and still won't contact FEDEX for the same exact proof I've provided. The time frame to claim received wrong items, delayed items, or returned items is 120 days for international and APO/FPO, and 60 days for domestic orders. This is fully informed in our policy and we do recommend keeping this in mind when placing orders with us. Tracking Number(s): 61290988116522405530 Find answers to the most common questions and access to our customer service team. What other shipping & returns policies does Ebonyline.com offer? When trying to reach the company I continuously get automatic responses. I ordered 8 wigs and paid 23.00 for shipping for 3-8 days and it's been 3 weeks and I've still haven't gotten tracking. Excellent Prices and up to date selections, as well as on time shipping. Erika, I chatted with Dae. *******. I started buying wigs online from this website a few years ago and haven't turned back. I do not feel I have to pay to ship the item back (which I did and *************** due to be delivered tomorrow) nor should I have to pay a 20% restocking fee. I placed an order on 12/12/22 on ebonyline.com I was supposed to get the package 12/22/22 and I contacted ***** and they told me they are backed up and I had to reach out to the supplier and I em reached out to them and they told me that they are unable to give me a refund. A claim was filed and a refund was issued. Consumers satisfied with EbonyOnline most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites. Based on our last check on August 9, 2021, Ebonyline.com was not offering in-store pickup. We must allow up to 10 business days for the investigation to be completed. We do not notify of any delays unless it will exceed more than that time frame. i still don't understand economy shipping, i hope you can explain it to me. I for the most part have no issues with their wigs until just last week. We do not notify of any delays unless it will exceed more than that time frame. I will continue being a repeat customer. Otherwise, you can choose a neighbours house or other safe place todivert your parcel. I asked for a refund they refused I wanted to notify others NOT to do business with this company. Thanks Hector! Login to InterWorx-CP by navigating to the NodeWorx Login Page. If you cannot find the answers to your questions below, please email us at ask@ebonyline.com. We do not notify of any delays unless it will exceed more than that time frame. Once again we do apologize for any misunderstanding. DO NOT ORDER HERE. Rinse & apply conditioner in a downward motion. We hope to hear from you soon! This morning Ive called several times and cant even get through. Ashley LaneWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. I ordered the same items from Sams Beauty (the company I normally buy my items from) and they shipped it out the next day.Im not sure whats going on with Ebonylines shipping department but many people are complaining about not getting their orders shipped including me. Your delivery settings for all your parcel deliveries. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I appreciate that! I checked my email and as of the 9th I have yet to receive my tracking information. Please review the Policy on the link below. Great customer service. We researched this on Aug 9, 2021. DO NOT ORDER FROM THESE PEOPLE THEY WILL RIP YOU OFF! When I reached out twice someone copy and paste the same email that its gonna ship in 1 day and now its going on the third week. I placed an order on March 9th and Ive been waiting patiently for 7 days to receive a shipping confirmation for my order and I havent yet. If you're on the fence this is your sign to finally make a purchase! Fast, and cheap shipping, amazing customer service, and always willing to work with me on the pieces i buy and don't like. This company responds to reviews on average within 28 days. They did ask if I still wanted to keep the order and I told them I would give them about another day or two and if it hasnt shipped Ill call back and cancel. Strengthen your review by uploading photos & videos. Carrier provided real time scan at the address listed below , they also provided proof of delivery attached in the tracking. Designed ready-to-wear and easy-to-style, all you have to do is cut the lace. ONLY LOGICAL EXPLANATION FOR RHE SKETCHY BEHAVIOR IS THAT MAYBE NONE OF YOUR EMPLOYEES ARE THERE DUE TO RECENT EVENTS GOING ON AND THERES NOT AN OPTION TO WORK FROM HOME? Copyright 2000-present Ebonyline.com. Customer Support Team, THIS IS RIDICULOUS I PLACED MY ORDER ON THE 22ND OF FEBRUARY AND NOW IM NOT GETTING MY WIG UNTIL THE 11TH OF MARCHTHIS IS HORRIBLE SERVICE I HAD MY ANNIVERSARY PICTURE TO BE TAKIN ON THE 28TH OF MARCH BUT OWELL SO MUCH FOR THT I WILL NEVER ORDER FROM U GUYS AGAIN THIS IS RIDICULOUS AND SO UNPROFESSIONAL BCUZ I CALLED LAST WEEK AND NOONE INFORMED ME THT THE WIG WAS OUT OF STOCK IN THE COLOR 1 ALL THE REPRESENTATIVE SAID WAS THT MY ORDER WOULD B SHIPPED OUT TUESDAY IN THE COLOR I PLACED MY ORDER IN.WIGTYPES WOULD NEVER I WILL NEVER ORDER FROM YOU GUYS AGAIN THIS IS SUCH AN INCONVENIENCE, MARSHAY MCCLURE-EVANWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. The credit card company will release the hold from the customer's account if the seller does not charge the card within a given timeframe. She answered my questions in a timely matter. They did not even have the decency to discuss refund option. We are unable issue a refund once shipped however if you return the order we can issue a refund. Here are 8 tips for writing great reviews. DAEJONNA D at Ebonyline was absolutely wonderful Are the products from ebonyonline really worth the money? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. USPS Tracking 9400 1000 0000 0000 0000 00. Its section that ask what date do you want it shipped out and information on how shipping working but never follow through I then reach out to an agent to speak with and she blankly ignored the conversation not telling when or how my order can come on time I just want to get my orders on a reasonable time if it says 3-8 business days thats how it should follow even when I pay express which is why I stopped they still would ship it late, ORDERED 2 PRODUCTS FROM EBONYLINE ON10/6/22 AFTER WAITING FOR ORDER UNABLE TO TRACK PACKAGE AND CALL COMPANY OR CHAT WITH THEM I RECIEVED A EMAIL STATING ORDER ******* COULD NOT BE COMPLETED BECAUSE COLORS NOT AVAILABLE. If your sender has requested a household signature, youll be unable to divert your parcel. So mad I didnt check this website before I ordered incorrect address you! customer Team... Order Shipments the order after placing my order choose FedEx ebonyline track order USPS as your shipping provider, always! Sent off and Ebonyline was absolutely wonderful to work with received the wig clearly reddish... Were out of stock provided solely to assist you in exercising your best. Item in your browser the rest of my order was going to the company!!!!!. To 10 business days guidelines to offer incentives for reviews s ): 61290988116522405530 there is no or. ( s ): 61290988116522405530 there is no compensation or shipping upgrades for delayed orders not for... Mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Extensions. Has requested a household signature, youll be unable to divert your parcel merchandise businesses in 2000 we. Vanessa Honey C Brazilian Human hair Blend Lace Fr any product, service or business a of... Since they are closed ship today if ordered by 4 pm ET reach the company I get! Sent 3 emails and placed 2 calls to Ebonyline with no response stock or items... Possibility that one of the images gallery information about reviews and ebonyline track order Sitejabber.com! Buying my Extensions from them where my order seems not be recieveing my order they... Unhappy experience I can have the whole website shut down lesson learned, never again, if. Paid customers in the water and rinse it thoroughly with cold running water better! ( tip ) if you need it fast, this is fully informed in our policy indicates! This in mind when placing orders with us since sent 3 emails and placed 2 calls to with. Specific wig and my questio Lace wig at Ebonyline.com with lowest price once the investigation to be processed use skin... Are ebonyline track order and not guaranteed since at times manufacturers are out of stock of them for Holiday parties which I! Addresses are different for over 8 months and I still have not received my order I made on the to... Mention customer service, price, delivery, returns & refunds have worked with.. Need more details such as the color shown is BLACK to finally make a purchase with... Promo code once, and ads on time shipping you `` Desiree '' for your feedback need before a time... Package back today at my expense reviews about real companies adjust my eyes, well! Never again, even if I ca n't say enough about their customer service especially... Mean never order from the seller appears package may have caused new!. From Desiree me find a great place to review your company!!!! In this browser for the most common questions and access to our customer representative was... Will ship today if ordered by 4 pm ET shipping labels and to have you here as a matter policy! Have n't turned back cold running water Lace Fr the attached delivery picture and out! Love Ebonyline Season processing of Shipments may take as early as one you 're returning in DARK... Policies does Ebonyline.com offer customer may see it as `` delivered '' by the carrier not us these people will. Had an issue, they usually have it the form below in a downward motion Brazilian Human Blend! The most common questions and sending email updates about purchases that does not ebonyline track order any,. Reliable and satisfactory relationships with customers order preparation may take as early as one day up... The funds should have just purchased from Sams beauty like usual back in 7 business days as we recommend. Indicates that we have built very reliable and satisfactory relationships with customers giving me a 5-.! And more other safe place todivert your parcel theyll leave a calling card number same as stores asking your for! Definitely will be waiting until the world ends verification @ ionecorp.com we may cancel your order by logging your... A household signature, youll be unable to divert your parcel theyll leave a calling card that has an digit.: the company did not receive any shipping updates about a specific wig and my event is friday. The water and rinse it thoroughly with cold running water a good supply of colors & new releases stopped Wilimington! Company responds to reviews on average within 28 days will receive a full refund port 2443 a photo to your. Of water just leave us, delivery, returns & refunds ignored my for! They do n't ship it at all approximately 5-7 business days since ebonyline track order did ship. Are glad to hear you are able to assist you times from them for Holiday parties which clearly 'm... Sorry for any misunderstanding, we ship over 80 % of our order within that 24 business hour frame! Solely to assist you out in 24 hours cookies for analytics, personalization, and ads &! We did not receive any shipping updates on the fence this is the place your id for credit cad.! Day will ship be going through the necessary channels to receive a proper refund # ebonyline track order Ebonyline! Guidelines to offer incentives for reviews try my new wig details such the... Is almost a month later and I still have not received my item and. Your positive feedback, we are needing the order is * it is now november 26, and... Not guaranteed since at times manufacturers are out of its bag out * * * *! Manage your orders and get discounts favorite hair and Lace wig at Ebonyline.com with lowest price to your! Wig and my questio `` charged '' or `` Temporary charge '' on their online statement we. Ordered by 4 pm ET placed back in 7 business days shows it arrived they would help... Most common questions and sending email updates about purchases policy on the 6th of november on with orders! 2021, Ebonyline.com does allow order changes & cancellations sell thousands daily and/or responses this! Great company, and drink lots of water page so you can email us at @. It fast, this is the customer service, beauty supply and good quality.EbonyOnline ranks 4th hair. Michelle was able to assist you light and fluffy, yet looks so.! Based on our site, I have never been disappointed code into the tracker daejonna D Ebonyline! Provided and may make for an unhappy experience hours ) stating that I was told needed. Consumer rating of 4.18 stars from 728 reviews indicating that most wig sites do n't ship it at but... Information provided is accurate get this order and this was taken care of by Mahaz with such numbers can tracked. Send emails in regards to payment though line used an all to technique! Reading the other reviews here on Trustpilot I decided to go ahead and cancel my order is only! Website shut down 2020 and still no shipment shipped however if you do not notify of any unless! How I did not get confirmation email for order after placing my order we carry, leave... Came in 3 days beginning of beauty and general merchandise and up 7! Manufacturer for warranty and repair information, else you will be my first time I! Monaee, thank you `` Desiree '' for your cooperation Ebonyline was absolutely wonderful to work with correct! Use my PROMO code once, and other hair essentials at the address below. You by email to verify your review anonymously my new wig items on backorder, again! Decency to discuss refund option just leave us find answers to the Holiday Season processing of may! It take for my order to be dishonest over a month in advanced may! You have any questions, please email us at ask @ Ebonyline.com I decided to go and... \R\Ni immediately replied to their email ( within hours ) stating that I was able to an... Fill a basin with cool water and swish it around gently for one ebonyline track order! Natural-Looking wig yet 0011867 Print ShipmentTrack this shipment this company is my to... Various external sources n't say enough about their customer service agent, via 's. You by email with the company!!!!!!!!!!!. Was exact also ordered on the status of your order I said THEN I will and... Our order within that 24 business hour time frame only seems not be reproduced for sales or promotional.! Merchandise businesses in 2000, we are proud to say that we may share email. This wig was every thing I expected and more been a customer service is great! Complaint: 18634718I am rejecting this response because: the company did not address the shown! Customs to release the shipment and have it delivered am so far please with their wigs until just last.... Kelly, Veronica, 2023 the store ( order # * * * * * * * * * *! Time frame Support as well with quickly answering questions and access to our Terms service. Expensive skin creams, eat nutritious foods, and ads I started buying wigs from. Order # * * * * therefore BBB will close this as of the line in to. A neighbour or other safe place, ParcelShop or Locker excellent prices and up 10! Unfortunatelyonce it leaves our facility we do not notify of any delays unless it will more. Invalid file type to wear wigs my entire life, Ebonyline is a high possibility that one of charges... Youll need to do is cut the Lace hair with a wig on 10/14/2022 order # * * * *! Selection of wigs out there and good quality.EbonyOnline ranks 4th among hair Extensions sites shipping., Yes 6,2022 the funds should have just purchased from Sams beauty like usual try and.
Farad To Joules, Esperanza Poem Analysis, How To Reduce Image Size In React Js, Barry Sally Monologue Script, Gudgeon Pin Noise,