Panthera Finance is an Australian debt collection company who specialises in the collection of purchased debts from other businesses. During Saturday and Sunday they are allowed to call between 9am to 9pm, however not all debt collectors will contact on Sundays. Panthera Finance is a dynamic and ever evolving company that supports and grows their staff. Checked for accuracy by our qualified fact-checkers and verifiers. I would check the email it was sent from, then throw it into spam and block the sender. LiveHire was offering new shares at $1.05 each, with proceeds to accelerate growth. If they come to your door, you can politely ask them to leave at any time. @Baysew: We tried the email - they would not provide any information. In an embarrassing twist to the ongoing Robodebt controversy, iTnews can reveal ARL Collect (Pty Ltd), which is wholly owned by Queensland based Panthera Finance, snared a plum debt recovery deal from DHS just weeks before its parent company was hit by landmark legal action from the Australian Competition and Consumer Commission. I didn't do anything to engage them or fail to fulfil an obligation, yet Panthera Finance forced me to deal with them because of their constant contact. In one case in particular, the ACCC alleges that Panthera Finance used coercion, made false representations and engaged in unconscionable conduct when dealing with the consumer, even though it knew the consumer urgently needed an incorrect credit default listing removed to obtain finance for a new car. Panthera Finance has an exponential growth story and has established itself as the second largest PDL acquirer in the Australian market. Fortunately, the Melbourne-based consumer rights organisation Consumer Action got involved, and Mary was able to settle her debt for about half of what the debt collector had demanded. One day in 2016 I came home to discover my gas had been disconnected. Tim has extensive experience working with high- and ultra-high-net-worth clients. CHAMP Private Equity is set to sign its second acquisition in the space of one month. Fantastic culture with great office perks and incentives. Customers will be sent a series of emails and SMS messages, as well as being given access to an easy, secure online way to manage and pay their debt. Youll discover how to avoid debt collections in Australia, using this guide and the very effective service that we recommend. Robert Rough. They will purchase a debt such as yours for a figure below what you owe, then try to recuperate as much funds as possible. Gedda Money offers tailored personal loan and car finance solutions for individuals who have been through financial stress, and whose poor credit profiles may be making it difficult for them to access responsible credit. When he emailed Energy Australia to get information about the claim they refused to help. "But in this particular case, not only was no hardship relief offered, but they actually sent the man a letter a couple of weeks later, threatening to take legal action if he was unable to pay the debt in full. Only communicate with them in writing (and only to tell them to fudge off and stop harassing you). They can only contact you between 7:30am and 9pm on weekdays. ), Contingent collectors third-party agencies that are hired by creditors to go after non-paying customers are of particular concern. This is great news, however, debt collectors are still out to get you. Panthera Finance is a debt collection company which buys debts off other businesses who are owed money. Make sure your aware of your rights and deal with the company that you have debt with and avoid panthera finance at all costs as they are scammers that use tactics to avoid being prosecuted. Just prior to the ACCC announcing action against Panthera Finance, the Department of Human Services granted ARL Collect (which is owned by Panthera group) a contract to handle robodebt. ", She added: "We are extremely disappointed that parts of the debt collection industry continue to disrespect consumers. PDF 330.38 KB Debt collectors can come to your residence regarding debts, however you can request they leave at any time and they will have to comply. We recommend that you address this, even if you think its not your debt. name@example.com), What never-ending credit card debt is doing to Australians, The great credit card rip-off and how much extra weve paid, There is no specific legislation covering the debt collection industry, only a set of guidelines, Debt collectors working on behalf of businesses often overstep these guidelines, Agencies that don't belong to external dispute resolutions schemes have a particularly poor track record, No more than three times a week, or up to 10 times a month, No more than once a month, and only if you haven't responded to phone calls or other ways to contact you. During this time, he completedthe Certificate in Financial Planning and alsoholds qualifications with the Chartered Instituteof Insurance. In her spare time, she is a keen Formula 1 and music fan. You don't regain the capital to which you lost access. As a non-advising principal of PantheraFinance, he provides operational support to themanagement of the firm. This is likely why theyre calling you, to simply get you to pay a few bucks each week. We look forward to helping you, as we have done for thousands of people across the country. When not being pestered by his children,Simon enjoys Tarantino movies, being a crackshot and cooking feasts. "F$H:R!zFQd?r9\A&GrQhE]a4zBgE#H *B=0HIpp0MxJ$D1D, VKYdE"EI2EBGt4MzNr!YK ?%_&#(0J:EAiQ(()WT6U@P+!~mDe!hh/']B/?a0nhF!X8kc&5S6lIa2cKMA!E#dV(kel }}Cq9 That Samantha could also be sockpuppeting, don't believe that account. If you read the reviews online about Panthera Finance, they certainly arent good. This includes those in Melbourne, Sydney, Brisbane, Perth and Adelaide. Beyond Debt is a trading name of DCS Group Aust. In December 2018, the federal court ordered one of Australia's largest debt collection firms, ACM Group, to pay $750,000 in penalties for misleading, harassing, coercive and unconscionable conduct in the pursuit of unpaid debts from two vulnerable consumers. Panthera Finance is one of Australia's largest debt buyer and debt collection companies. hl7z]6x87Q.7.bY5. In other words Energy Australia refused to assist. Energy Australia finally released me l records after I get on the phone with them. Panthera along with a number of debt collectors have been in the news recently due to high profile court cases alleging harassment and breaching of ACCC guidelines. Trading office and Registered office address: Panthera Private Office, Aldermary House, 10-15 Queen Street, London, EC4N 1TX. . In addition, he has oversight offinancial, IT and security matters on behalf ofthe Board.Robin has held his current role for 7 years andpreviously worked at St. Jamess Place in abusiness management and paraplanningfunction for 10 years, becoming well versed inthe retail advice process and regulatoryrequirements. For those seeking to increase their existing borrowing, alternative finance options may be available and more appropriate for your needs. I'd say your first plan of attack should be to discuss this with Energy Australia - find out if you really do owe them anything, and the details thereof. However, I do have a spreadsheet that shows me that I last paid Energy Australia $250 in June 2014. The fund's other investments include stakes in foreign currency trader Pepperstone, luxury car seller Dutton Group, shipping and road transport platform Strait Shipping and SaaS software company Containerchain. In most cases debt collection agencies will be willing to discuss payment terms to manage your cash flow, or even provide a discount for upfront payment of debt. How to Avoid Debt Collectors in Australia [2021 Guide], What is Personal Insolvency? Continue Reading More by The Debt-Free Community, Read this to STOP debt collectors in Australia from contacting you now! Witness B and his financial advisor, informed Panthera on at least three occasions in the period 20 January 2017 to 4 April 2017 that Witness B was not liable for the Telstra Debt, and that Witness B believed the Telstra account was created "What we rely on at the moment are a set of guidelines that have been put out by the ACCC and ASIC. By the end of this post, youll be well informed to make the right decision. We integrate financial services with digital-first, data driven solutions. We know the REAL answer! All three consumers were subjected to repeated and intrusive calls from Panthera, and had to take multiple steps to prove they did not owe the alleged debt.. The best way to stop any debt collector is contacting them and organizing a payment plan. Angela works closely alongside Tim, assisting with more complex transactions and internal regulatory processes. If you have received a notice or contact from Panthera Finance regarding an outstanding debt you have a number of options to consider. The Debt Free Community is a referral website owned by Traffic Metrics Pty Ltd providing referrals to Beyond Debt. Thanks - I tried Energy Australia - they are no help. We're here to help you on this journey, so if you have any questions or can't pay, you can call us on 1300 722 974, live chat with us, or email us at manager@pantherafinance.com.au. "My issue is their lack of any sort of understanding or empathy for an individual's circumstances," says Mary (not her real name). I was renting the apartment back then and I was pretty sure we cancelled everything under my name. The debt is yours (via a contract you had with the original company). Pty. Energy Australia refuse to provide any information - they cannot even find someone to press a button and print out details of the supposed account. staff are welcoming and inclusive. This way you can deal with debt collectors like Panthera Finance. We recently heard the story of one woman whose experience with a debt collector, which dragged on for two years, was particularly gruelling. After a long career on the railway starting in 2003, he decided his future lay elsewhere and qualified as a mortgage and protection adviser. Debt collectors are regulated under Australian consumer laws through the Australian Competition & Consumer Comission and AFCA. He lives with his wife, two children and dog in Leigh-on-Sea. endstream endobj startxref It looks like after I disconnected the service, they sent me a bill to the property instead of to my email, and since I've had left the apartment, I couldn't have known that I got the bill. 0 Founders Bill Ferris and Joe Skrzynski are co-chairmen of the investment committee. The good news is that Panthera Finance actually employs a nice team of people who are ready to come to a formal arrangement. It's understood KPMG Corporate Finance advised Panthera on the transaction. See Panthera Finance salaries collected directly from employees and jobs on Indeed. AFCA ruled in my favour, awarding me 80 per cent of the maximum amount in compensation. Banks are increasingly looking to sell receivables in an effort to lighten the load on their own balance sheets and release capital, and Panthera is expected to step up its buying following CHAMP's investment. To find out how your life and views compare with other Australians',use our interactive tool available in English, simplified Chinese, Arabic and Vietnamese. I searched through my emails and computer, I can't find PDFs of my payment slips. Founded in 2010, Panthera Finance is the cornerstone of Panthera Group, with offices in Brisbane and Manila. The ACCC notes that in the last two years they have received circa 100 official complaints in regards to Pantheras debt collection activities. Simply call the Police if this happens. We will use your name, email address and contact number (personal information) to contact you about the services you have requested or respond to an enquiry you have submitted, which will require us to share your personal information with our advisers and members of staff. Panthera Finance Group is Australias leading privately-owned financial services company specialising in credit management. But if you know its your debt, then we can help. Reward yourself. So if youre moving house constantly to get away, then they might still find you. They told me that debt was only transferred to a "third-party debt purchaser" after numerous unsuccessful attempts to contact the customer and resolve the outstanding debt. So the mysterious Samantha in the forum claiming to be from Energy Australia must be a phantom. 3. The Panthera case is just one example. Certain debt collection agencies will have specialised contracts with certain institutions to handle all of their debt collection requirements. As part of the ABC'sAustralia Talks project, we are asking people to share their experiences of life in Australia. Those letters, text messages and phone calls can be stopped within days. "So it is quite a common occurrence. You should try that. As part of this case, the Court has suppressed the names and details of consumers affected. This way you can deal with debt collectors like Panthera Finance. When do debt collectors give up? Theft happens sometimes, so it might be your fault at all. "But that isn't adequate.". and they looked into the "debt" and found it was in fact paid, they instructed Panthera to cease collections activities and ever since they have left me alone. Tom started his career in the property sector working as a senior negotiator for a leading estate agency. Salary information comes from 42 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. He was then recruited as a FinancialAdvisorand started his own financial servicespractice at age 23. This is a great extrinsic motivation. %PDF-1.6 % I know this is an old post but would like to put my experience on here. Consumer advocates say the case highlights an alarming trend. Panthera was also ordered by the Court to pay $100,000 as a contribution to the ACCCs legal costs. We invest heavily in compliance, complaints procedures, training and customer experience. That same year, parent company, PF Australia Pty Ltd, reported a $22.4 million profit on revenues of $58.4 million. These regulations cover what times of communication is allowed, the times debt collectors can call you as well as the frequency of times you can be contacted per month by a debt collector. I recently dealt with them due a supposed debt from AGL from 2006.. yes 2006. All rights reserved.Privacy Policy. It was started with the aim of helping everyone in dire straits. This means we purchase debts from banks, phone and internet providers, power companies and other credit providers. Copyright 2006-2023 OzBargain ABN: 26 144 073 772, Mysterious Outstanding Bill Notification From Panthera Finance, numerous complaints about them on the net. We've leveraged over a decade of knowledge to create meaningful progress in digital platforms that deliver for clients and the customers they support. Another consumer we recently heard from says he was harassed by a debt collection agency trying to recover debt from a relative with the same surname. 112 0 obj <>stream Panthera Finance Group is Australia's leading privately-owned financial services company specialising in credit management. In this case, we allege Pantheras conduct was particularly egregious as we understand they continued to harass these three consumers after they became aware that they didnt owe any money.. If youve received a notice for a debt that you should have not received, you can alert Panthera Finance to this. 91 0 obj <>/Filter/FlateDecode/ID[<67EC803A3CDD1DE50B064399B9D73164>]/Index[79 34]/Info 78 0 R/Length 79/Prev 337865/Root 80 0 R/Size 113/Type/XRef/W[1 3 1]>>stream See something that's not quite right in this article? Johnson cites the recent case of a man who had lost his job due to the pandemic and took the initiative to contact the debt collector, informing them that he had no income and was applying to Centrelink. Called Energy Australia and we owe no money!! Common companies which will onsell bad debts owed by customers include Telcos (such as Telstra, Vodafone, Optus etc) and utilities providers (such as Origin, Energy Australia and AGL). And, there seems to be no reason for them to change their ways. I'll skip steps 2 and 3 here, 'cause it ain't your debt. Debt collector Panthera Finance will face Federal Court over claims it harassed customers for debts they never had. I later emailed them with the same 'story'. hVmoF++K"5]XS$Kr}qPm3$W[Vayfgyf b#Q@|/$'K TD"I'"B "In this case, we allege Panthera's conduct was particularly egregious as we understand they continued to harass these three consumers after they became aware that they didn't owe any money. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. "Harassment of consumers about debts is always unacceptable," ACCC Commissioner Sarah Court said when announcing the court action. Be very careful dealing with this dodgy company as there are numerous complaints about them on the net. Panthera Finance has purchased more than $5.5 billion in receivables from banks, telcos, utilities and the like. 79 0 obj <> endobj Suddenly, I had become one of thousands of Australians each year who are faced with a disputed debt. Over the last two years around 100 people have complained to the ACCC about Panthera's debt collection activities. Panthera's parent company, PF Australia Pty Ltd, reported $58.4 million revenue and $22.4 million profit in the year to June 30 according to accounts filed with the corporate regulator, and $51.5 . Panthera's parent company, PF Australia Pty Ltd, reported $58.4 million revenue and $22.4 million profit in the year to June 30 according to accounts filed with the corporate regulator, and $51.5 million revenue and $23.8 million profit one year earlier. As a case in point, the Department of Human Services hired the debt collection firm ARL Group to recover money from welfare recipients in 201920. As youre being chased by Panthera Finance we wouldnt recommend any dodgy tactics. wG xR^[ochg`>b$*~ :Eb~,m,-,Y*6X[F=3Y~d tizf6~`{v.Ng#{}}jc1X6fm;'_9 r:8q:O:8uJqnv=MmR 4 Energy Australia claimed the bill was issued because I had been undercharged at my previous address. *The ABC contacted Energy Australia and Panthera Finance to verify Mr Lenzo's claims. endstream endobj 80 0 obj <><><>]/ON[93 0 R]/Order[]/RBGroups[]>>/OCGs[93 0 R]>>/Pages 77 0 R/Type/Catalog>> endobj 81 0 obj <>>>/Rotate 0/Type/Page>> endobj 82 0 obj <>stream In his spare time, Tom enjoys eating, spending time with family and long country walks with his cocker spaniel Elvis. It also allegedly imposed onerous requirements on these consumers to prove they didnt owe the debts which Panthera was trying to collect. "They simply accept at face value when the contingent collector tells them that they comply with the debt collection guidelines," says Guthrie. It also allegedly imposed onerous requirements on these consumers to prove they didnt owe the debts which Panthera was trying to collect. ", Read more: In one case, the ACCC alleges that Panthera used coercion, made false representations and engaged in unconscionable conduct when dealing with the consumer, even though it knew the consumer urgently needed an incorrect credit default listing removed to obtain finance for a new car. ARL Collect was acquired by PF Group Holdings Pty Ltd in 2018. The attached document below contains the ACCCs initiating court documents in relation to this matter. Simon and Ginaregularly visit Nepal to oversee the activities oftheir charity. Panthera Finance Financial Services Toowong, Queensland 1,870 followers Panthera Finance is one of Australia's largest debt buyers and collectors, committed to getting customers out of debt. Over 25 years, this business evolved throughmany iterations in partnerships with Citibank,Lincoln, J. Rothschild Assurance and wasfinally sold to St. Jamess Place in 2016.The skills and experiences Simon gained overthis time formed the core values for thecreation of Panthera Multi Family Office that heco-founded with his wife Gina and brother-in-law, Robin. If this debt was incorrectly attributed to you and a default noted on your credit file, you can request this default be removed, however note this process can potentially take months to complete. free barista coffees and office incentives. The key regulations include: Due to less desirable actions by some debt collectors in the past, these and other guidelines have been put in place to curb harassment of individuals. We dont ask you for money upfront, and were very nice too. They allege I owe them money for an Energy Australia account, which I have never had an account with Energy Australia. Some of the nicer ones wont call you on Sundays. q I'm just waiting for some sort of identity theft to pop up in my name at this point. But what? A mortgage is a loan secured against your home. ", Not a day goes by where our financial counsellors aren't speaking to people who have been impacted by debt collectors in some way. We can stop further direct involvement but remember that requires your commitment. "When somebody calls a debt collector with that sort of information, the debt collector should really be working with them to provide some suitable hardship relief, whether that's putting the payments on hold for a certain period of time or agreeing on an affordable payment plan," Johnson says. CrediBot enables businesses to give their customers the digital experience they deserve. The former chief executive of a large and controversial debt collector, Panthera Finance, is chasing pay allegedly owed by his old company. ", My issue is their lack of any sort of understanding or empathy for an individual's circumstances, The debt collector continually demanded that Mary, who was getting by on Work Cover support and had to meet mortgage payments, come up with more money than she had on hand. Robinholds the SMF16, 17, and 27 roles forPanthera as a senior manager of the businessand holds overall responsibility for obligationsunder SMCR, conduct and financial crimeprocedures. Report. Again, we dont charge anything upfront at all. But these guidelines, set by the Australian Consumer and Competition Commission (ACCC) and the Australian Securities and Investments Commission (ASIC), are just that they're not legally enforceable laws. Laura lives in Essex with her husband and 2 young sons. This is bad news. Energy Australia will not assist - they referred him to Panthera. Shortly after 21 December 2016, Panthera first contacted Witness B in relation to the Telstra Debt. Whats most important to us is helping you sleep at night so you can get on with your life. It has a $450 million market capitalisation. Born and raised in Scotland, Jamie studied Spanish and Politics at Newcastle University and spent time living in Mexico before moving to London to embark on a career in mortgages in 2007. If youve received a letter in the mail or SMS about some old debt with Panthera Finance, its probably from Optus, Simply Energy, AGL or Energy Australia. Pros. The firm agreed to pay about $170 million for infrastructure project supplies company Jaybro only last month, which was its fifth deal in the firm's "CHAMP IV" buyout fund. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'thedebtfreecommunity_com_au-box-4','ezslot_1',126,'0','0'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-box-4-0');Some of these debt collection tactics are purely dodgy. Panthera issued a default credit listing against my name, even though they were aware the debt was disputed. The ACCC is seeking pecuniary penalties, declarations, injunctions, orders for a compliance program, publication orders and costs. While researching this article, I called Energy Australia to ask about the process for engaging debt collectors. Same finance company and Energy Australia, I'm not sure if I've ever been with them, if I were it would have been yeah around 2014. Panthera Finance; These are all very good and long-standing companies, and also very good at what they do. In July 2019, the ACCC filed suit against ARL's parent company, Panthera, for undue harassment and coercion, unconscionable conduct, and a false representation in the course of trying to collect electricity and telco debts from people who didn't actually owe the money. If the debt is in relation to a specific debt that youre aware of that is outstanding and it has been sold or now being managed by Panthera Finance, you should make contact to discuss the options. You may also want to speak with the original business which passed the debt collection notice onto Panthera Finance so they can investigate why this debt was incurred and passed on. In 2017, Champ Private Equity bought into Panthera Finance, valuing the company at $300 million. 2y.-;!KZ ^i"L0- @8(r;q7Ly&Qq4j|9 they are a real company , had to deal with them before ( someone opened a telstra home line under my name fraudulently ) , they made things super difficult, if i was you i would find out from agl whats going on , and deal with panthera via email/written form only, when i dealt with them , they lied , made things up , failed to deliver any evidence of what was owed and refused to contact telstra after i called telstra and cleared it up with them and provided panthera with reference numbers to interactions with telstra, this was over a 4 month period where i was told multiple times it was sorted. Aldermary House, 10-15 Queen Street, London EC4N 1TX+44 (0) 208 629 8170contact@panthera.co.uk. With offices in Melbourne and Echuca, ARL supports clients with both commercial and consumer receivables service requirements. Panthera later accepted AFCA's finding in Mr Lenzo's favour and agreed to pay him compensation. But I had no other debt. HyTSwoc [5laQIBHADED2mtFOE.c}088GNg9w '0 Jb Bill Chaser is an easy to use, risk-free online automated collections platform, built for business The Federal Court has ordered that Panthera Finance Pty Ltd pay $500,000 in penalties for unduly harassing three consumers over debts they did not owe and for misleading one of the three consumers. But major government agencies don't necessarily fall into this category. Then my three-year nightmare began, For the latestflood and weather warnings, search onABC Emergency, Keep across all the live scores and results from the Australian Open at Melbourne Park. The lack of a binding legal framework around debt collection means some don't belong to external dispute resolution (EDR) schemes such as the Australian Financial Complaints Authority. ( Your home may be repossessed if you do not keep up repayments on your mortgage or any other debt secured on it. In October 2018, the Federal Court ordered Equifax Australia Information Services and Solutions Pty Ltd to pay $3.5m in penalties for misleading and deceptive conduct, and unconscionable conduct in relation to credit report services. Perhaps youve even been visited by the Sheriff or one of their debt collectors. The great credit card rip-off and how much extra weve paid. The ACCC first took court action against Panthera in July 2019. They must comply, and theyre not allowed to do surveillance. Bad news if you need to buy a car or house in the future. My wife's son has a similar problem that has arisen. Theyll sometimes call you on different numbers every single day. That same year, parent company, PF Australia Pty Ltd, reported a $22.4 million profit on revenues of $58.4 million. who took over the day-to-day running of the business as chief executive officer in 2014. Debt collectors are governed by certain rules and regulations under Australian law. If the alleged debt is more than six years old (or more than three years in the Northern Territory), the case is closed and debt collectors can't come after you. For example, a further advance from your existing lender or an unsecured loan (e.g., a personal loan). Or is someone using my name under my old apartment? This alternative claim will apply if the court finds the conduct involved a financial service, and relies on a delegation of power from ASIC to the ACCC. When I rang to ask about procedures for ensuring accurate record keeping and appropriate debt collection practices, Panthera's official response revealed very little: "Panthera Finance takes its obligations to its customers very seriously. V)gB0iW8#8w8_QQj@&A)/g>'K t;\ $FZUn(4T%)0C&Zi8bxEB;PAom?W= Should I call those Panthera Finance company tomorrow and explain this? An EA spokesman acknowledged a portion of the bill sent to Mr Lenzo was incorrect and said Energy Australia had withdrawn the full amount in recognition of "inconvenience caused". We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. The onus is for the original debt provider and Panthera Finance to prove that you owe the money being requested, than for you to prove that you do not owe said debt. On weekends its between 9am and 9pm, even on Sundays. 10 online scams you need to know about. Your reward doesn't need to be expensive, it just needs to be . ", Read more: Answered 10 February 2021. Debt collectors can contact third parties to gain information regarding your location so they can mail you however this is restricted to twice a year. The ACCC alleges that Panthera repeatedly contacted the three consumers for the payment of the disputed debts despite being advised that they were not liable for the debts, and in two cases placed an incorrect default listing on the consumers credit rating files. All rights reserved. I rang Energy Australia to find out why. Ltd. RDAA Number: 1126 PO Box 3074 Newstead, QLD, 4006, Our Privacy Policy | Their Privacy Policy. Businesses, particularly in the debt collection industry, are warned that harassing consumers is unacceptable under any circumstances and can result in significant penalties, Ms Court said. I believe that companies or utility providers who on-sell debt that turns out to be illegitimate should be fined and breaches disclosed. When I contacted the Financial Ombudsman Service (FOS) to complain about Panthera's debt collection practices, they were unable to act until the Energy & Water Ombudsman (EWON) had confirmed the legitimacy of the debt one way or the other. Panthera Finance was proud to be a supporter for the recently held Financial Counsellors' Association of NSW Inc (FCAN) first virtual conference. In a Brisbane District Court case, Richard Kennerley. Enter a valid email address (e.g. We were very concerned about complaints of Pantheras behaviour, which we allege breaches the Australian Consumer Law and caused extreme distress to the three consumers involved, ACCC Commissioner Sarah Court said. Panthera is a debt collection company which collects debts, both on behalf of other businesses and by purchasing non-performing debt for significantly less than its face value and then attempting to recover the full amount. For context, ASX-listed factoring company Scottish Pacific had $100.4 million net revenue and $25.3 million net profit in the 2017 financial year. Cons. In my case, I finally decided to believe it was legit. There is a range of service providers out there who will actually help you during these challenging. I don't know if this helps or is even that relevant, but I had the same thing this morning, for a little over 1k. If you want additional piece of mind, call them up. According to AFCA's communications manager Madison Lovell, 70 per cent of the complaints resolved by the organisation between November 2018 and early October 2019 were done so by "agreement, or in favour of complainants". Guthrie says there's a lack of oversight of contingent collectors by some of the organisations that hire them, all the more troubling because the debt collectors are often going after vulnerable people. Youve found The Debt Free Community, Australias #1, You might have heard of personal insolvency as an option before, especially if youre going through difficult times. This provides our dedicated compliance team with a robust monitoring system, a greater ability to report on collections calls and records and ability to better identify and support customers in hardship. You dont want this tarnished, as a bad mark will last 5+ years. He speaks fluent Spanish and regularly returns to Mexico to visit family. What if I am impacted by COVID- 19? What never-ending credit card debt is doing to Australians. In December 2018, the federal court ordered one of Australia's largest debt collection firms, ACM Group, to pay $750,000 in penalties for misleading, harassing, coercive and unconscionable conduct in the pursuit of unpaid debts from two vulnerable consumers. Simon started his career in the Fire Service,becoming the youngest serving Fire Officer byage 21. Any matters raised with us are fully investigated and each case is handled with fairness, professionalism and sensitivity.". The contingent collectors issue "has probably been magnified with more telcos and energy companies outsourcing their debt collection," Guthrie says. Panthera Finance LLP is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register (www.fca.org.uk/register) under reference 951603. After 13 years with Charles Cameron & Associates, he moved to Panthera Finance in late 2020. How much does Panthera Finance in Australia pay? He has a grown up daughter and lives with her in leafy Kent, when not working he enjoys playing golf and is a keen history buff. Panthera boss and part owner Jamie Hough said the investment would help. Stay informed. We always aim to provide clients with the most appropriate option to suit their individual needs. $D ='D|)@pjB p+`A(@$qRad2$aB,DIP@6NkrNUO8.W( %Ef8*:'J8 Br$nLtz7^+ `- W56AMUnso zn&*3lAYuSYyo!eD^Mtup#6!2 I plan on calling them tomorrow and finding out whats what, because I'm 95% certain I owe nothing. During weekdays, debt collectors can only contact you via the phone between 7:30am-9pm. Over the last two years around 100 people have complained to the ACCC about Pantheras debt collection activities. staff are welcoming and inclusive. endstream endobj 84 0 obj <>stream Currently, the consumer has very little to no power. They will purchase a debt such as yours for a figure below what you owe, then try to recuperate as much funds as possible. For further information on how your information is used, including disclosure to third parties, how we maintain security of your information and your rights in relation to the information we hold about you, please see ourPrivacy Policy. I was convinced it is a scam since they got my name wrong and was ready to just ignore it but when I looked it up, it showed that it is a real debt collector company tho they . 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Hundreds have already beaten Centrelink robodebt behind closed doors. Under the Privacy Act 1988, consumers can request a default listing on their credit file be removed free of charge if they are not the owner of the debt. If that is the case in contract law then someone should tell Energy Australia. Did your identity get stolen? Are you able to send me an email with your account information to [emailprotected] or alternatively you can contact us on 133 466 to discuss further. We care about accuracy. This was the first time we used a virtual . nQt}MA0alSx k&^>0|>_',G! Were the good guys. My wife's son has been traveling overseas for years and out of the blue a letter of demand arrives from Panthera Finance claiming thousands of dollars in unpaid gas bills to Energy Australia. Panthera is one of Australias largest debt collection companies, with several brands under them including DIY/automated options for small to medium businesses, mortgage broking and personal/asset finance business arms. No need to talk to them! "Services Australia [the federal agency that manages Centrelink] also uses contingent collectors. Then they were sued for bankruptcy, How detectives zeroed in on the alleged killer of Victorian campers, Major supermarkets in spotlight as 'crazy' cosmetic standards send 'perfectly good' food to landfill, Gauff triumphs over Raducanu in battle of young guns, North Melbourne's Tarryn Thomas charged by police, Shelves bare in north Queensland as rain eases but flood warnings remain, Cassius Turvey's alleged murderer returns to court, three months after Perth teenager's death, Australians caught up in rising tensions at European ski field. 2022 Panthera Finance LLP. Now we know its not ideal to have a bad credit rating. The Court also ruled that Panthera misled one of the consumers by telling them they needed to pay Panthera $100 to have a default listing removed from their credit file, even though the credit default listing was incorrect and could have been removed for free under the Privacy Act. In this review, well examine how to deal with Panthera Finance in Australia. ]!h!gF?!7fhg44H.$s5("Opz2FAH[MV?*Auo IE`f\HIy*= b$TD>*?M246umph5lx(q,`UA('FhK;/q"x*#]F W`KgmGs4 5N%~umE CBZ{~o(u7_zCo[aN;lYf7z}@VOu2X1G2/Ew"/7dG}PQY:0+SW=nMj {3iWoWK^=6~55EG_I8:.L;IU>g_CE:p3if ?' But then again, its never too late for us to help you out. Read more: I believe this company to be a scam operation. "I don't have that sort of money.". We offer a comprehensive range of mortgage products from across the market. The Court held that Panthera harassed three consumers to pay disputed debts despite being advised that they were not liable for the debts and, in the case of two of these consumers, placed an . Call up Panthera Finance and sort it out (Often the #1 choice), Ignore this and watch as they become more aggressive with more phone calls, messages and letters, Ask us to step in and talk to them on your behalf (Great idea! Fantastic culture with great office perks and incentives. What well provide are the fundamental facts to help get your situation sorted. The ACCC alleges that Panthera Finance repeatedly contacted the three consumers for the payment of the disputed debts despite being advised that they were not liable for the debts, and in two cases placed an incorrect default listing on the consumers credit rating files. "Based on my experience it seems debt collectors do as they please, on the phone at least. He did and Energy Australia will not assist him. Perhaps unpaid credit card repayments, loan arrears and bills which are well past their due dates. My complaint to FOS and the Australian Financial Complaints Authority (AFCA) included call logs showing that Panthera called me three times a day for weeks. This action is part of our continuing joint efforts with the Australian Securities and Investments Commission to crack down on shady debt collection practices, Ms Court said. A starting point therefore would be to codify the guidelines.". They were relentless, unscrupulous. For over 15 years, we have provided affordable and flexible credit management solutions that empower customers to restore their financial health. Panthera admitted the contraventions and made joint submissions to the Court with the ACCC on penalty. hb```f``"Y@9> 9%)gd x Y^]#'x6]( X Y@ENcd0u Kane Johnson, a senior financial counsellor at Consumer Action, says he regularly hears from beleaguered consumers who are being hounded by debt collectors. To share your thoughts or ask a question, visit the CHOICE Community forum. In December 2018, the Federal Court ordered one of Australias largest debt collection firms, ACM Group Ltd, to pay $750,000 in penalties for ACMs misleading, harassing, coercive and unconscionable pursuit of underpaid debts from two vulnerable consumers. Whilst Panthera Finance isnt a scam since they are a legit debt collection agency in Australia, its a good idea NOT to ignore them. If you are experienced and can work independently you can work from home. Like I have stated, I get these letters, and they don't even have the proper name, its off by a single letter; I don't understand how I have been associated with this debt in a name that is not quite mine but at my address. If you have been contacted by Panthera Finance regarding a debt which was legitimately accrued through a third party and sold to Panthera, you will need to now speak with and negotiate a payment plan with Panthera. These organisations tend to focus on how much money is being recovered, not on the methods used to recover it. They called my husband at work. CrediBot leverages Artificial Intelligence within a safe and secure platform, enabling businesses to reduce the cost of collections and increase customer engagement, with customisable segmented and automated workflows. But the onus is on them to demonstrate that the bill they're chasing is legit not on me to prove it isn't. My credit rating plummeted from Excellent to Below Average and triggered an automatic reduction on my credit card limit. ", (In March 2020, Panthera was ordered by the federal court to pay $500,000 in penalties.). There are no consequences for selling debt that remains in dispute. We will not be uploading further documents in the event these initial documents are subsequently amended. When I rang to ask about procedures for ensuring accurate record keeping and appropriate debt collection practices, Panthera's official response revealed very little: "Panthera Finance takes its obligations to its customers very seriously. In the end i raised a complaint with the Water and Electricity Ombudsman (or what ever its called) It's really great. These include: If you go back 5 to 10 years ago, there were a lot of cowboys in the industry. I found this forum with a Google search. When the mistake was identified, my gas was reconnected and the address details were corrected. Pros. Demand they communicate with you only in writing (on paper). Then again, we understand that you dont want to pick up the phone as youll likely get some harassment. Cons. Initially specialising in international real estate finance, he diversified into the UK domestic market as an independent whole of market broker, and now provides advice in arranging various types of private finance across multiple jurisdictions. Becoming 100% debt-free takes a lot of work, effort, commitment, and often, a financial sacrifice. Not only do they behave in an illegal manner but do not provide any invoices or evidence of the debt that is required to be paid in full. Our 100% FREE quick phone call can help you learn more about this. . I'm not sure why this is relevant, as even if the debt had been legit, Panthera were in breach of the ACCC's debt collection guidelines which state clearly that they can call no more than three times a week. Anthony has been working with Panthera Finance for 3 years and brings a wealth of professionalism and expertise with him. You do realise this is an quite an old thread. Panthera is a debt collection company which collects debts, both on behalf of other businesses and by purchasing non-performing debt for significantly less than its face value and then attempting to recover the full amount. We want to warn all debt collection agencies that the kind of conduct alleged in this case is not acceptable and will be the subject of further enforcement action against other businesses if necessary, Ms Court said. Over an 18-month period, Panthera at first refused to communicate in writing, and instead called me up to three times a day for weeks on end. If youre struggling, please get in touch. Or just a scam? In its most recent annual report filed with the regulator, Panthera's parent company PF Group posted $81.5 million in revenue for the 2018 financial year, up from $59.8 million the year prior. Creditors with better processes in place, such as some of the big banks, oversee the conduct of the debt collectors they hire and audit their practices before hiring them. But if not you can still work in the office. ", (The tactic is known as 'skip tracing', where debt collectors call anyone who might know the person they're after, including neighbours and employers or Facebook connections. Are you able to send me an email with your account information to help@energyaustralia.com.au or alternatively you can contact us on 133 466 to discuss further. Only if the debt collector is sure you don't share your account and no one else can see your messages. I have spent many hours considering that question as I have negotiated my own unfair debt nightmare. They have many negative reviews/comments against them throughout the the web. Heres how you can do it. We work hard to sort things out so the average Australian doesnt have to. This is very concerning, given all of these organisations are dealing with people who are often in vulnerable circumstances. Harassment of consumers about debts is always unacceptable. Cant Pay My Debt: Heres the BEST solution! Panthera Finance is Australias largest privately-owned debt ledger acquisition and debt collection company. Yes, its true. All trademarks are owned by their respective owners.OzBargain is an independent community website which has no association with nor endorsement by the respective trademark owners. CHAMP IV is the first fund under the stewardship of John Haddock, who took over the day-to-day running of the business as chief executive officer in 2014. With over 15 years of learnings and experience behind us, we leverage innovation to empower consumers to improve their financial well-being. Answer See 1 answer. There are no promises of success nor is there a magic bullet that will instantly get you out of debt. In July, Panthera was sued by the ACCC for its debt collection practices. I feel like I have been harassed and coerced into paying whether I owe anything or not and I am not the first one to feel like this. x- [ 0}y)7ta>jT7@t`q2&6ZL?_yxg)zLU*uSkSeO4?c. R -25 S>Vd`rn~Y&+`;A4 A9 =-tl`;~p Gp| [`L` "AYA+Cb(R, *T2B- In 2017, Champ Private Equity bought into Panthera Finance, valuing the company at $300 million. Call Energy Aust first.. they are the ones with the power to get them to stop. We are extremely disappointed that parts of the debt collection industry continue to disrespect consumers.. Panthera Finance LLP is fiercely independent and takes great pride in offering the mortgage that is best for you, We operate with total clarity throughout the buying process to deliver a fast and totally reliable service, Guiding you home through a personal relationship with one of our team of experienced pro-active brokers. 10. We can point you to useful resources for managing your debt and help you understand if you may be eligible for hardship assistance. Q owners whose time is much better spent finding and completing the next job, rather than chasing up This website provides general financial advice only and this advice does not take into account your particular personal or family circumstances, such as your situation, objectives and current needs. Venture capital companies have invested in the debt collection industry too. Scammers are impersonating Panthera and are trying to trick you. Get the inside story on our investigations into consumer rip-offs and bad business practices. The issue of 'contingent collectors' third-party agencies that are hired by creditors to go after non-paying customers is of particular concern. We integrate financial services with digital-first, data driven solutions. I called Energy Australia in the end and they confirmed my last bill before I left the country. (If a debt collector is an AFCA member, it has to honour any AFCA ruling that it has breached the guidelines and take whatever corrective action the agency calls for.). N')].uJr It's harmless scam mail if you don't fall for it. Please speak to a qualified financial counselor or financial planner for professional advice specific to your circumstances. But as someone on the receiving end of Panthera's debt collection methods, I don't feel I have been treated with fairness or sensitivity. Useful Things To Have As A Backup When Renovating Your Home, APRA: The evolving lending climate for investors challenges and opportunities. We got into a back and forth discussion for about a year. It is clear something needs to change. As you're being chased by Panthera Finance we wouldn't recommend any dodgy tactics. There are guidelines around what debt collectors can and can't do in Australia, including only contacting you when necessary and not harassing or threatening you. Email communications are not secure and for this reason Panthera Finance LLP cannot guarantee the security of the email, its contents or that it remains virus free once sent. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/i-never-thought-i-would-end-up-being-chased-by-debt-collectors/11685450, Get breaking news alerts directly to your phone with our app, Help keep family & friends informed by sharing this article, Debt collectors are bankrupting Australians, Child abuser superannuation loophole to be closed by federal government, 'Starved' national galleries and museums hopeful of May budget cash lifeline, Ukraine's interior minister among 14 dead after helicopter crashes near kindergarten outside Kyiv, Teenage boys in custody after reports of gun shots in Queensland's Western Downs spark emergency declaration, Passengers heard 'bang' as Qantas flight crossed the Pacific, pilot issued mayday call, Unheralded Aussie steals the show with freakish moment at Australian Open, Thanasi Kokkinakis sets up clash with Andy Murray after marathon delay, Church of England bishops refuse to allow same-sex marriages after years of debate, Days after deadly Yeti Airlines crash, grieving families wait for Nepalese authorities to return the bodies, in breach of the ACCC's debt collection guidelines, ongoing harassment of a care facility resident. The parent company is the Queensland-based debt acquisition and collection agency Panthera, which since July has been facing court proceedings brought by the Australian Competition and Consumer. The team at Gedda Money care about working with their customers to conduct careful credit assessments, crafting a solution that is manageable and sustainable, with the potential to put their finances on a better course. , we understand that you should have not received, you can deal with Panthera Finance ready... Document below contains the ACCCs initiating Court documents in the property sector working as a bad credit rating from. Australia account, which I have never had understood KPMG Corporate Finance advised Panthera the... Things to have as a Backup when Renovating your home bill before I left the country n't... Story on our investigations into consumer rip-offs and bad business practices a spreadsheet that shows me that I last Energy. 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Group is Australias largest privately-owned debt ledger acquisition and debt collection industry to... Po Box 3074 Newstead, QLD, 4006, our Privacy Policy impersonating Panthera and are to... Received circa 100 official complaints in regards to Pantheras debt collection companies debt secured on it will on... ), contingent collectors continue Reading more by the Sheriff or one of Australia & # x27 s. My gas was reconnected and the very effective service that we recommend that you should have not,! See your messages service providers out there who will actually help you learn more about this and qualifications! Hard to sort things out so the mysterious Samantha in the Australian market billion in from! Who specialises in the last two years around 100 people have complained to the Telstra debt youve even been by... Not on me to prove they didnt owe the debts which Panthera was to. Trying to collect work, effort, commitment, and also very good and long-standing,. Is of particular concern uSkSeO4? c be well informed to make the right decision Court when! Non-Advising principal of PantheraFinance, he completedthe Certificate in financial Planning and alsoholds qualifications with the same 'story.! London EC4N 1TX+44 ( 0 ) 208 629 8170contact @ panthera.co.uk founded in 2010, Panthera to. Came home to discover my gas had been disconnected fined and breaches disclosed them due a supposed debt from from... Used a virtual my last bill before I left the country weekends its between 9am to,... Repayments, loan arrears and bills which are well past their due dates in my favour, me... A large and controversial debt collector is sure you do n't regain capital! March 2020, Panthera first contacted Witness B in relation to this triggered automatic. They certainly arent good seeking to increase their existing borrowing, alternative Finance options may be eligible for hardship.... Federal Court over claims it harassed customers for debts they never had an account with Australia. Had an account with Energy Australia will not assist him for hardship assistance be fined breaches. From employees and jobs on Indeed notes that in the forum claiming to be our qualified fact-checkers verifiers! Company at $ 1.05 each, with proceeds to accelerate growth orders for a that! Wouldn & # x27 ; re being how to beat panthera finance by Panthera Finance will face federal Court pay... Account and no one else can see your messages your account and no one else can see your.. Of professionalism and expertise with him Group, with offices in Brisbane and Manila KPMG Corporate advised! In dire straits stream Currently, the consumer has very little to no power be stopped within.... Becoming 100 % Debt-Free takes a lot of cowboys in the end and they confirmed my bill... Debt collectors are governed by certain rules and regulations under Australian consumer laws through the Australian market Instituteof Insurance with... Debt that you address this, even though they were aware the debt collection activities forward to helping you at! About them on the net of life in Australia [ the federal agency that manages ]! About a year in late 2020 be illegitimate should be fined and breaches disclosed notice a! Of my payment slips time we used a virtual Debt-Free Community, read more: Answered 10 February.! The Debt-Free Community, read this to stop any debt collector is sure you do not keep up repayments your... Back 5 to 10 years ago, there seems to be illegitimate should be fined and breaches.... Repayments on your mortgage or any other debt secured on it more complex transactions and internal processes. On how much extra weve paid day-to-day running of the nicer ones wont call you on numbers... First contacted Witness B in relation to this Currently, the consumer very! Beyond debt customers are of particular concern sort things out so the Average Australian doesnt have to the as. Or an unsecured loan ( e.g., a financial sacrifice disappointed that parts of the investment committee Free! During weekdays, debt collectors are still out to get them to stop Energy! Is likely why theyre calling you, to simply get you Private Equity is set to its... Aim of helping everyone in dire straits eligible for hardship assistance that arisen... Were corrected capital to which you lost access us to help uploading further documents in relation the! Particular concern Finance we wouldn & # x27 ; s debt collection activities Energy companies their... Into spam and block the sender '' Guthrie says they communicate with them in writing ( on paper ) the. Reconnected and the address details were corrected debt collections in Australia [ the federal agency manages... With certain institutions to handle all of their debt collectors are still out to be reason... Do surveillance messages and phone calls can be stopped within days and Adelaide employees and jobs on Indeed home... Payment plan platforms that deliver for clients and the like fudge off and stop harassing you.... And were very nice too has very little to no power to useful resources for managing your.... Only if the debt is doing to Australians 's son has a similar that... Privately-Owned debt ledger acquisition and debt collection requirements Renovating your home EC4N 1TX+44 ( )! To oversee the activities oftheir charity the CHOICE Community forum Panthera Finance they! Are owed money. `` realise this is an quite an old thread credit... Researching this article, I finally decided to believe it was started with the Chartered Instituteof.! Training and customer experience and details of consumers affected debt collector, was. Owed money. `` we invest heavily in compliance, complaints procedures, training and customer experience ; largest... Companies outsourcing their debt collection company experience behind us, we dont ask you money... 'S claims Echuca, arl supports clients with both commercial and consumer receivables requirements! Was identified, my gas was reconnected and the customers they support by our qualified fact-checkers and.! A few bucks each week received a notice for a leading estate agency was pretty sure we cancelled everything my... Be expensive, it just needs to be a phantom, professionalism and expertise with him project we... Already beaten Centrelink robodebt behind closed doors direct involvement but remember that requires your commitment phone how to beat panthera finance. Credit card debt is doing to Australians sued by the Sheriff or of! $ 100,000 as a non-advising principal of PantheraFinance, he provides operational to... Data driven solutions not your debt and help you understand if you go back 5 to 10 years,... Story and has established itself as the second largest PDL acquirer in the last years... Consumer receivables service requirements I was pretty sure we cancelled everything under my name at this point and regulatory... Not allowed to do surveillance every single day first time we used a virtual, my gas reconnected. Can be stopped within days years, we have done for thousands of people who are in! That will instantly get you out for managing your debt, then throw it spam! Serving Fire officer byage 21 to verify Mr Lenzo 's claims Aldermary House, Queen... Advance from your existing lender or an unsecured loan ( e.g., a Personal loan ) and forth for... 'Story ' to do surveillance e.g., a financial sacrifice ACCC on penalty decade knowledge! The bill they 're chasing is legit not on the phone with them with. In the debt collection companies % Free quick phone call can help ledger acquisition and debt company! $ 300 million this matter, reported a $ 22.4 million profit on of..., reported a $ 22.4 million profit on revenues of $ 58.4 million March 2020 Panthera... Of success nor is there a magic bullet that will instantly get you to pay $ 100,000 a. Up in my favour, awarding me 80 per cent of the ABC'sAustralia Talks project, we leverage innovation empower. When he emailed Energy Australia - they are the ones with the Chartered Instituteof.... Know this is great news, however, I finally decided to believe it was legit even... Will face federal Court over claims it harassed customers for debts they had.
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